Creator 2011 Special Edition Does Not Recognize Cd/dvd Drive

[fr2006ca]

The problem is that Roxio 2011 Special Edition does not recognize the CD/DVD Drive, that actual hardware drive rather than the media.

 

MS Windows 7 can see and write to the optical drive but Roxio 2011 Special Edition cannot. When I check the Roxio 2011 Special Edition configuration, the "Enable Roxio Burn for these drives:" box is blank. There are no drives listed in the box that would normally show the drive designation, make and model. My Lite-On Atapi IHES108 CD/DVD Multidrive should be listed here but it is not. In several screens of the various sub-applications I see a "No Drives detected" message

 

The drive in question is a Lite-On Atapi iHES108 - CD/DVD Multidrive. Orginal firmware was 7L07 which I upgraded to 7L09. - Roxio still would not recognize the drive after the upgrade and installing new drivers.

 

MS Windows 7 can still read and write to the optical drive after the firmware update but Roxio 2011 Special Edition still cannot. It may be important to note that the Roxio 2011 Special Edition was installed from this CD/DVD multi-drive.

 

Roxio Support suggested that I install PX Engine which I did. I have since learned the the PX Engine patch is for Creator 8 or 9 to address drives that have media problems. It had no benefit to Roxio 2011 Special Edition.

 

I have a new Windows 7 x64 machine, i7 processor, 32 G of memory, etc etc

 

Does anyone know of a Roxio 2011 Special Edition Certified Hardware List? Any work arounds?

 

Thank You

[fr2006ca]

 

What firmware does that Lite-On iHAS124 B have?

 

 

Hi cdanteek,

 

I checked the firmware, it was out of date and I have updated it to the latest February release ALOL. Upon rebooting not much had changed, Creator 2011 still could not detect the CD/DVD drive.

 

Here is the IMGBURN capture taken after the firmware update.

[cdanteek]

I know it's fixable, from here I can't poke it with a stick tho..

 

Would you download this small free program?

 

ImgBurn v2.5.5.0 (5,386 KB) http://imgburn.com/index.php?act=download

 

After installing reboot and open tools, filter drive load order and post a screen shot? Highlight PxHlpa64 first before taking the screen shot?

 

[fr2006ca]

HI cdanteek

 

Here is the screen shot of From ImgBurn. Looks like it is an up to date and certified driver. Yes/No?

 

Fred

[fr2006ca]

Ok, I sent the incorrect screen shoot in the previous response. Here is the better one.

 

Fred

[cdanteek]

When you ran any of the px updates including the switch on vista did the installer screen tell you you had to reboot?

 

Try this, navigate to the (C:\Windows\System32\drivers\PxHlpa64.sys) right click and delete it, reboot the pc.

 

Don't empty the recycle bin so we can restore it if need be.

 

Now run the c:\fix\pxengine4_18_16a /pxhelponvista using the (PX Engine 4.18.16a. Update) extracted/unziped in the fix folder.

 

Making sure the pxengine installer screen tells you to reboot, very important.

[fr2006ca]

Try this, navigate to the (C:\Windows\System32\drivers\PxHlpa64.sys) right click and delete it, reboot the pc.

Now run the c:\fix\pxengine4_18_16a /pxhelponvista using the (PX Engine 4.18.16a. Update) extracted/unziped in the fix folder.

Making sure the pxengine installer screen tells you to reboot, very important.

 

Good Morning,

 

I have just completed this. PX Engine did ask me to reboot which I did, unfortunately after the reboot Roxio Creator 2011 Special Edition could not see the optical drive.

 

Did PX Engine ask me to reboot on all of the previous attemps? I have run it many times along with the earlier versions. It certainly asked me to reboot most of the time if not all. I would have rebooted regardless if it asked me to reboot or not.

 

You must be getting tired of this thread. I hope that you still find it challenging.

 

Fred

[cdanteek]

You must be getting tired of this thread. I hope that you still find it challenging.

 

Like I said it's fixable and yes I do...

 

Run ImgBurn again and post a shot of the Filter Driver Load Order again please?

 

There seems to be some confussion with this drive ID, is this your drive Model ihes108-29?

 

The drive in question is a Lite-On Atapi iHES108 - CD/DVD Multidrive. Orginal firmware was 7L07 which I upgraded to 7L09. - Roxio still would not recognize the drive after the upgrade and installing new drivers.

 

Here>> http://www.newegg.com/Product/Product.aspx?Item=N82E16827106300

 

 

Or is this your drive? I can't find firmware for this drive..

 

 

Did the drive come with the PC?

 

Open Device manager, expand the + mark next to CD/DVD-Rom Drives and post a screen shot of the drive ID.

 

[fr2006ca]

Oh Man, Crazy Day. The new BlackBerry tablets arrived today. Everybody liked them alot!

 

Anyways, I was responding to your note this morning when I was called away. You may have recieved a partial reply.

 

The iHES108 combo drive can read BlueRay Discs. In one of my later postings I talked about removing the iHES108 drive and installing the Lite-On iHAS124 CD/DVD drive that does not have BlueRay capability. I was thinking the additional BlueRay element may be the problem and I wanted to eleminate that possibility.

 

The iHAS124 is in the machine now. If you would like to test with iHES108, no problem, it takes no more than a minute to swap them out. I was thinking that I would get Creator 2011 working without the BlueRay element first. I could always install it later.

 

Here is a link that gives details about this drive

http://www.tigerdirect.ca/applications/searchtools/item-Details.asp?EdpNo=4829307&sku=L12-1312OEM&cm_sp=Footer-_-Spot%2005-_-CatId_4_L12-1312OEM

 

Here is the Device Manager Capture shot as well.

 

Fred

[cdanteek]

Run ImgBurn again and post a shot of the Filter Driver Load Order again please?

 

What firmware does that Lite-On iHAS124 B have?

 

[fr2006ca]

Yes, I picked up on the Sonic element.

[fr2006ca]

I also recieved a reply from Roxio Teck Support. They sent to the following Knowledge base note

 

http://kb.roxio.com/search.aspx?URL=/content/EE6000150&PARAMS=set-locale=en

 

 

We have already gone down this rabbit hole and followed up with a clean reinstall. I responded and asked them to try again.

 

Fred

[cdanteek]

Well something did change from your earlier Filter Driver Load Order screen shot.

 

Using c:\fix\pxengine4_18_16a /pxhelponvista finally changed your pxengine file version numbers..

 

Yours from post #24, what comes with C2011.

 

 

and now from post #30, what comes with pxengine4_18_16a..

 

 

 

I also recieved a reply from Roxio Teck Support. They sent to the following Knowledge base note

 

http://kb.roxio.com/...S=set-locale=en

 

You've told me all along windows sees your drives, correct?

[fr2006ca]

Just FYI, nVidia just released new drivers for the geForce 460 (and others). I see that you use the same video card as I do.

[fr2006ca]

Yes, Windows can see, read, write, play music etc.

[cdanteek]

Yes, Windows can see, read, write, play music etc.

 

 

fr2006ca, I'm at a dead end in the fact I can break the filters on my machines (in signature) and fix the filters with the pxengine fix's I've explained to you.

 

Why they aren't working on your machine is a mystery to me. If I could poke it with a stick maybe I could explain why it isn't working for you.

 

The registry cleaner is something maybe you could chase after using the fix's and not using the registry cleaner. Antivirus running has been another problem with Roxio installing and running correctly, another avenue you could explore.

 

I would say it's down to machine specific and software installed on your machine.

 

Sorry I couldn't help but a couple of us guys are still poking it where we can.

If we find anything we will post it here.

[fr2006ca]

Hi cdanteek,

 

I would like to thank you so much for the time and effort that you have taken to try and solve this issue. Your knowledge of the Roxio software certainly was a boon to the effort. I have enjoyed working with you and I learned some new stuff. I am thinking that we have explored all the available possible problems that would stem from inside C2011.

 

I know that this is not a big problem, I know that my install is clean, all the apps inside Creator 2011 work properly except for the drive absence. At this point, I do not think that the problem is with C2011. This could be nothing more than a single registry edit that was made by another software on my machine. Finding that may take someone who has a much better understanding of registry than I do but I will start by using Registry First Aide to see what I can find. I hope there are not too many CD/DVD entries. My approach will be that there is something outside of C2011 that is blocking it from attaching to the optical drive.

 

I will post what I find here.

 

Thank You Again,

Fred

[fr2006ca]

Problem located/solved – sort of.

 

I am using an ASUS P7P55D-E Pro Motherboard. This motherboard has two storage controllers (hard disk) such that eight storage drives can be installed in the system. On the primary controller I have a RAID 0 configuration and on the second controller I have my bulk drives and the optical drives (CD/DVD/BlueRay).

 

The second controller has 2 SATA hard disks and 2 SATA Optical drives connected to it. Because of the SATA connectivity the controller is configured using AHCI (Advanced Host Controller Interface). "The AHCI allows the onboard storage driver to enable advanced Serial ATA features that increases storage performance on random workloads by allowing the drive to internally optimize commands". This is the crux of the problem. Roxio Creator 2011 Special Edition will not work with AHCI.

 

I was able to test this because the controller is backward compatible and can be configured to act as an earlier type IDE controller. When I configure the controller to IDE mode and reload the drivers, Roxio Creator 2011 can see the optical drives, it can read the drives, it can write to the drives and all of the features and sub programs within Creator 2011 work as expected.

 

So the problem is ‘solved’ in one sense but the high performance SATA ability of the second controller and its hard disks is comprised to an earlier IDE standard. Roxio needs to update the c2011 code such that it works with AHCI, so that it works with this advanced controller and others like it.

 

I feel like a beta tester.

 

Keep Smiling,

Fred

[fr2006ca]

Problem located/solved – sort of.

 

I am using an ASUS P7P55D-E Pro Motherboard. This motherboard has two storage controllers (hard disk) such that eight storage drives can be installed in the system. On the primary controller I have a RAID 0 configuration and on the second controller I have my bulk drives and the optical drives (CD/DVD/BlueRay).

 

The second controller has 2 SATA hard disks and 2 SATA Optical drives connected to it. Because of the SATA connectivity the controller is configured using AHCI (Advanced Host Controller Interface). "The AHCI allows the onboard storage driver to enable advanced Serial ATA features that increases storage performance on random workloads by allowing the drive to internally optimize commands". This is the crux of the problem. Roxio Creator 2011 Special Edition will not work with AHCI.

 

I was able to test this because the controller is backward compatible and can be configured to act as an earlier type IDE controller. When I configure the controller to IDE mode, Roxio Creator 2011 can see the optical drives, it can read the drives, it can write to the drives and all of the features and sub programs within Creator 2011 work as expected.

So the problem is ‘solved’ in one sense but the high performance SATA ability of the second controller and its hard disks is comprised to an earlier IDE standard. Roxio needs to update the c2011 code such that it works with AHCI, so that it works with this advanced controller and others like it.

 

Keep Smiling,

Fred

[cdanteek]

ASUS P6X58D Premium, Marvell 9123 Sata3 Controller, Crucial RealSSD C300 CTFDDAC128MAG-1G1 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD), with C2011 installed on it in ACHI mode.

 

[Jim_Hardin]

Jim Hardin said:

"I would be curious where you learned that because it is WRONG… the pxenginexxx has been used in all 8 versions of Roxio… ONLY the ‘3.oxxx’ version would be wrong for 2011. Either of the 2, “4” versions will be fine. In fact in some cases you will have to run one, then the other to get things working "

 

Hello Jim

 

To answer your question, I recieved the file from the Roxio support tech, ticket 1216121. The remainer of the information I read from responses of my search on the file name from the Roxio knowledge base.

 

I know that you did not ask for feedback but I am the customer so I am going to put it out there. I have reviewed my post several times and I do not know why you became so defensive. I was just trying to include all the information. I have read many of your replies to other individuals which display this same type of defensive if not confrontational replies. If your desire is to a be a good representative for your company, a gentler tone and the desire to understand would serve your customer service/support image well.

 

I immediatley gravitated to the response that I recieved from cdanteek over yours. Compare the two responses and assess for yourself.

 

All the Best,

Fred

I don’t know why you are so defensive about this…

 

You started your topic being critical of Roxio Support and I merely pointed that out that you are incorrect in your assessment…

 

cd has provided you essentially the same download and you are having trouble with it. This is pointing to the possibility of some other problems with your PC

 

As GPB pointed out, I don’t work for Roxio and am not obligated to provide anything!

 

cdanteek is a respected friend and more than capable of assisting you so I will leave it at that. Hope you get this fixed!

[Jim_Hardin]

 

Roxio Support suggested that I install PX Engine which I did. I have since learned the the PX Engine patch is for Creator 8 or 9 to address drives that have media problems. It had no benefit to Roxio 2011 Special Edition.

First! Roxio, in any version, works with any and all optical drives!

 

I would be curious where you learned that because it is WRONG… the pxenginexxx has been used in all 8 versions of Roxio… ONLY the ‘3.oxxx’ version would be wrong for 2011. Either of the 2, “4” versions will be fine. In fact in some cases you will have to run one, then the other to get things working

 

First thing I would suggest is to do the Prep Steps to the letter!

 

Then start to install of the Suite, only pick Repair when it is offered.

 

When that is done, check in the main program under Tools – Get Disc Info.

 

Try it with and without a disc in the drive. If all is OK, go ahead and Check for Updates.

 

Let us know how that works out...

 

Should that not work, do a screen cap of the Drive Info and post that here so we can 'see' what it is doing.

[cdanteek]

I have a new Windows 7 x64 machine, i7 processor, 32 G of memory, etc etc

 

Any work arounds?

 

Thank You

 

Yes there is.

 

On the root of your C drive make a folder and name it fix. Download # 7 in my signature (PX Engine 4.18.16a. Update) extract/unzip it in the fix folder.

 

Type run in the search bar or Windows logo key + R to bring up the Run Command Box. Copy and paste the line below into the Run Box and click ok.

 

c:\fix\pxengine4_18_16a /pxhelponvista

 

Click 'next' click 'finish' reboot the pc. Can you see your drives now?

 

 

 

 

[fr2006ca]

Hi cdanteek,

 

Thank You for the reply. The PX Engine file that you recommended is a different one than the support person directed me to use.

 

I followed your directions to the letter. However when I excuted the c:\fix\pxengine4_18_16a /pxhelponvista command I recieved the following error message "Unable to find the SetupPx.ini file. Exiting" I was able to execute the command without the /pxhelponvista switch and it ran normally and displayed the screens that you sent in your reply. Unfortunately Creator 2011 Special Edition still can see the iHES108 cd/DVD/Blueray drive.

 

Since I ran two different versions of the PXengine executable, I am thinking that I will do an uninstall and reinstall the Creator 2011 Special Edition software.

 

Do you have a list of the registry edits that I could check to make sure that all Creator 2011 entries are removed during the uninstall?

 

I see that you have a c2011 clean-up file but the accompaning knowledge base notes state that is should be run as a last resort only. I take from this that the c2011 clean up utility is not something we should execute at this time. Yes/No?

 

Thank you,

Fred

[fr2006ca]

Jim Hardin said:

"I would be curious where you learned that because it is WRONG… the pxenginexxx has been used in all 8 versions of Roxio… ONLY the ‘3.oxxx’ version would be wrong for 2011. Either of the 2, “4” versions will be fine. In fact in some cases you will have to run one, then the other to get things working "

 

Hello Jim

 

To answer your question, I recieved the file from the Roxio support tech, ticket 1216121. The remainer of the information I read from responses of my search on the file name from the Roxio knowledge base.

 

I know that you did not ask for feedback but I am the customer so I am going to put it out there. I have reviewed my post several times and I do not know why you became so defensive. I was just trying to include all the information. I have read many of your replies to other individuals which display this same type of defensive if not confrontational replies. If your desire is to a be a good representative for your company, a gentler tone and the desire to understand would serve your customer service/support image well.

 

I immediatley gravitated to the response that I recieved from cdanteek over yours. Compare the two responses and assess for yourself.

 

All the Best,

Fred

[cdanteek]

I followed your directions to the letter. However when I excuted the c:\fix\pxengine4_18_16a /pxhelponvista command I recieved the following error message "Unable to find the SetupPx.ini file. Exiting"

 

Post a screen shot of that error please?