Re-Configuration

[edfrzr]

Recently, I had my hard drive swept (due to a virus) and had to re-install Creator 2009 and an SP4. The install went fine and all appeared to work until ---- I have no transitions ability and when I go to "create disc" or "burn" I am prompted to -- "please wait while Windows configures Roxio 2009". I do not reinstall as I am obviously already installed. At the end of the burn I keep getting an "error" during burn.

 

Any suggestions?

 

Thanks,

 

edfrzr

[grandpabruce]

Recently, I had my hard drive swept (due to a virus) and had to re-install Creator 2009 and an SP4. The install went fine and all appeared to work until ---- I have no transitions ability and when I go to "create disc" or "burn" I am prompted to -- "please wait while Windows configures Roxio 2009". I do not reinstall as I am obviously already installed. At the end of the burn I keep getting an "error" during burn.

 

Any suggestions?

 

Thanks,

 

edfrzr

 

Follow all of the steps (for your OS) in the following link.

 

http://forums.support.roxio.com/topic/41967-clean-install-for-c2009/

[edfrzr]

Bruce, thank you very much for the reply. I am in no way a computer guru. So before I foolow these instructions will this cure both the issues I have? Have you had this experience and is this what oyu did to correct it? Sorry about being redundant.

 

thanks,

 

edfrzr