Creator 2011 Will Not Open

[Terry232]

I have a problem similar to the one described on another post of the same title from SandyJ22. I have followed all of the "getting ready" steps (including getting updated drivers); have remove all of the potentially offensive old software;have done a registry clean-up and compress; have done an install with all start-up items turned off and all but Microsoft's services turned off (using msconfig); have shut down my antivirus; and have installed only the program (from a re-download in case of an initial download error).

 

What I get is the Roxio logo followed by a window with a non-filled in Roxio box in the left corner and 3 enterable frames - one large one over 2 side-by side smaller ones. I have to use task manager and cancel the service to make the logo and window go away. What I'm wondering is whether this is a registration window or a "give me your name for the registry" thing. I have gotten to this point each of the 3 times I have installed - I have never entered any data in the frames as I don't know what it wants.

 

I am running a Dell Studio 540S Intel Core Quad Q8300 2.5GHz ; Windows 7 Home Premium SP1 64-bit ; 6 GB ram ; Intel video

 

I have attached a screen print of the logo and window.

 

Can anyone tell me what to do to get past the window and into the software?

 

Thanks,

Terry232

 

(edit: to make pic viewable)

Edited April 19, 2011 by Jim_Hardin

[sknis]

I have a problem similar to the one described on another post of the same title from SandyJ22. I have followed all of the "getting ready" steps (including getting updated drivers); have remove all of the potentially offensive old software;have done a registry clean-up and compress; have done an install with all start-up items turned off and all but Microsoft's services turned off (using msconfig); have shut down my antivirus; and have installed only the program (from a re-download in case of an initial download error).

 

What I get is the Roxio logo followed by a window with a non-filled in Roxio box in the left corner and 3 enterable frames - one large one over 2 side-by side smaller ones. I have to use task manager and cancel the service to make the logo and window go away. What I'm wondering is whether this is a registration window or a "give me your name for the registry" thing. I have gotten to this point each of the 3 times I have installed - I have never entered any data in the frames as I don't know what it wants.

 

I am running a Dell Studio 540S Intel Core Quad Q8300 2.5GHz ; Windows 7 Home Premium SP1 64-bit ; 6 GB ram ; Intel video

 

I have attached a screen print of the logo and window.

 

Can anyone tell me what to do to get past the window and into the software?

 

Thanks,

Terry232

 

 

This answer was stolen from a Roxio employee. Try it.

That looks like a server issue with the

registration

page. Try disconnecting the Internet and launching Roxio. You should get an option to not show

registration

again.

It also could be your AV blocking outside access to Roxio webpages.

If that doesn't work, search this site for that error and you will find some useful responses.

Edited April 18, 2011 by sknis

[Terry232]

This answer was stolen from a Roxio employee. Try it.

That looks like a server issue with the

registration

page. Try disconnecting the Internet and launching Roxio. You should get an option to not show

registration

again.

It also could be your AV blocking outside access to Roxio webpages.

If that doesn't work, search this site for that error and you will find some useful responses.

 

Taking it offline did n ot work. I searched for "registration" and found a post that said to run setup with a command line parameter to resolve the problem. An un-install had to be run before trying this. The command is:

 

<drive>:\folder\setup.exe SAR_REGSUPPORT=0

 

This did resolve the problem. Thanks for the help.

[sknis]

Thanks for letting us know.