Easy Vhs To Dvd Not Working On New Macbook Pro

[rosalindwills]

While I"m waiting for a response from tech support, I thought I"d try here and see if anyone had any insight...

 

I seem to be running into an issue with using the Roxio Easy VHS to DVD for Mac with my new computer. I'd been using the device with my previous computer, a 2007 MacBook 13" running 10.6.6 Snow Leopard, for several months with no problems; however, on my new 2011 MacBook Pro 15" running 10.6.7 Snow Leopard, the device doesn't seem to register sound (except very occasionally, with no discernible rhyme or reason for why it sometimes works). Is this a known issue? Can I fix it so that the capture card works properly?

 

Any help would be much appreciated.

[tsantee]

Are you using version 1.0.3? Have you tried it in both USB ports?

[rosalindwills]

Are you using version 1.0.3? Have you tried it in both USB ports?

 

Thanks for responding! =)

 

Yes, I'm using version 1.0.3 and I have plugged it in both ports. It doesn't seem to make a difference.

[tsantee]

Thanks for responding! =)

 

Yes, I'm using version 1.0.3 and I have plugged it in both ports. It doesn't seem to make a difference.

I have read that inserting the device after launching the application sometimes resolves audio issues. But if that doesn't help then my only guess is some kind of compatibility issue with the hardware in the latest MBPs.

[rosalindwills]

I have read that inserting the device after launching the application sometimes resolves audio issues. But if that doesn't help then my only guess is some kind of compatibility issue with the hardware in the latest MBPs.

 

Yeah, I tried that approach, unfortunately it doesn't seem to work. I was afraid it might be a hardware compatibility issue. Oh well...thanks for your help!

[philomath777]

While I"m waiting for a response from tech support, I thought I"d try here and see if anyone had any insight...

 

I seem to be running into an issue with using the Roxio Easy VHS to DVD for Mac with my new computer. I'd been using the device with my previous computer, a 2007 MacBook 13" running 10.6.6 Snow Leopard, for several months with no problems; however, on my new 2011 MacBook Pro 15" running 10.6.7 Snow Leopard, the device doesn't seem to register sound (except very occasionally, with no discernible rhyme or reason for why it sometimes works). Is this a known issue? Can I fix it so that the capture card works properly?

 

Any help would be much appreciated.

 

 

I have a new MacBook Pro and have the same problem as you. No response from Roxio. Where are they?

[rosalindwills]

I have a new MacBook Pro and have the same problem as you. No response from Roxio. Where are they?

 

I don't know, but I just exchanged several emails with them in which they kindly instructed me on how to use a piece of equipment I've operated quite happily without help for six months. >.< No reference as yet to what the actual problem might be.

[philomath777]

Their customer service is laughable. Do they have grade school kids replying?

 

Here's that latest email (the FIFTH one - the same crap answers:

 

 

"A Roxio Agent has responded to your ticket! Please Click your ticket number to view your ticket.

 

Customer Support writes:

Dear Roger,

 

I understand your frustration.

 

In order to resolve the audio issue please update the latest audio driver by contacting the system manufacturer and then try to use Easy VHS to DVD for Mac.

 

Regards,

Andy.

Roxio Customer Care"

 

Can you believe this crap? I have told them repeatedly that NOBODY with a new 2011 MacBookPro can get their software to work - it is their defective software, and yet they keep telling me to reinstall the software, check the cables, look at their instructions, BLAH, BLAH, BLAH, which I've already done half a dozen times. I have told them to get a 2011 MacBookPro and try it themselves but they refuse. Now they want me to contact Apple for the "latest audio driver"! They are the most jackass outfit I've seen as far as customer support.

[TM1997]

Hi everyone! After several exchanges, I got this answer that works with my MacBook Pro 17" 2011 model, MacOS 10.6.7, Easy VHS to DVD 1.0.3:

 

http://kb.roxio.com/search.aspx?URL=/content/000137TT&PARAMS=set-locale=en

 

No Audio Can Be Previews or Captured With Easy VHS to DVD for Mac

Knowledgebase Article : 000137TT | Print this Article

 

 

Issue

 

When trying capture using Easy VHS to DVD for Mac, no sound can be heard in the preview or on your captured video.

 

Resolution

 

Many new models of Apple computers have been launched that launch into Snow Leopard (Mac OS X v10.6) with a 64-bit kernel. When using Easy VHS to DVD for Mac with these recently released models, users will be unable to capture audio.

 

In order to work around this issue, you will need to restart your machine using the 32-bit kernel.

 

Reboot your computer.

 

Immediately after pressing the power button to reboot, simultaneously hold down the "3" and "2" keys on your keyboard until you see your Desktop or Login screen.

 

Please note, this change is not permanent. In order to revert back to the 64-bit kernel, restart your computer without holding down any keys.

 

When you have started your computer with the 32-bit kernel, you should be able to capture both audio and video correctly using the Easy VHS to DVD for Mac software. We will update this article if any new information on this issue is available.

 

NOTE: You can determine if your Mac is running 32 or 64-bit by going to your System profiler: Apple menu > About This Mac > More Info > Software. In the System Software Overview window, find 64-bit Kernel and Extensions and see if it says "Yes" or "No". If it says "No", you are running the 32-bit kernel.

 

 

Hurray!!! Now we just have to wait until Roxio releases a 64-bit compatible version of Easy VHS to DVD!

 

T

[rosalindwills]

@TM1997 -- Brilliant! Just tried it and it seems to work; good digging, and thanks for passing the word on! =)

 

Hope Roxio comes out with a patch soon, though.