Videowave 12 Pan And Zoom Crash

[brine]

I have used jpg stills in a project and want to pan and zoom. The Pan and zoom editor window opens, but no image appears and there are no pre-sets. When I click on the bars to manipulate the image I get the message "Videowave 12 has stopped working ... windows will close the program and notify if a solution is available."

 

If I just click the ok button, the image flashes on momentually and then i get the following:

 

Files that help describe the problem:

C:\Users\Des Byrne\AppData\Local\Temp\WER2578.tmp.WERInternalMetadata.xml

C:\Users\Des Byrne\AppData\Local\Temp\WER402A.tmp.appcompat.txt

C:\Users\Des Byrne\AppData\Local\Temp\WER4327.tmp.mdmp

 

...

 

I have the following system:

Samsung R540 laptop, Windows 7 64 bit, version 6.1 build 7600 Pentium P6100 @2.00GHz 3Gb RAM Intel HD Graphics, driver 8.15.10.2104

 

I have SP2 loaded and Videowave build 121B93A ENU

[sknis]

I have used jpg stills in a project and want to pan and zoom. The Pan and zoom editor window opens, but no image appears and there are no pre-sets. When I click on the bars to manipulate the image I get the message "Videowave 12 has stopped working ... windows will close the program and notify if a solution is available."

 

If I just click the ok button, the image flashes on momentually and then i get the following:

 

Files that help describe the problem:

C:\Users\Des Byrne\AppData\Local\Temp\WER2578.tmp.WERInternalMetadata.xml

C:\Users\Des Byrne\AppData\Local\Temp\WER402A.tmp.appcompat.txt

C:\Users\Des Byrne\AppData\Local\Temp\WER4327.tmp.mdmp

 

...

 

I have the following system:

Samsung R540 laptop, Windows 7 64 bit, version 6.1 build 7600 Pentium P6100 @2.00GHz 3Gb RAM Intel HD Graphics, driver 8.15.10.2104

 

I have SP2 loaded and Videowave build 121B93A ENU

 

I just checked and it worked for me. That is not help I know but I haven't used it in a long time and I needed to check to make sure that none of the MS updates did anything to it. Have you tried to clear your proxy files? In Video Wave, go to the top menu and select tools, options and click to clear your proxy files. Have you cleared your temp and tmp files recently? Try using so meting like CCleaner to do so. DO not use the registry cleaner part of it and you may not want to clear your cookies. Do you ever use registry cleaner as a stand alone or as part of your anti-virus?

 

Has it ever worked correctly? What format are the images? What resolution? What size (physical if you printed it)? What are your display graphics set to and what DPI?

[brine]

I just checked and it worked for me. That is not help I know but I haven't used it in a long time and I needed to check to make sure that none of the MS updates did anything to it. Have you tried to clear your proxy files? In Video Wave, go to the top menu and select tools, options and click to clear your proxy files. Have you cleared your temp and tmp files recently? Try using so meting like CCleaner to do so. DO not use the registry cleaner part of it and you may not want to clear your cookies. Do you ever use registry cleaner as a stand alone or as part of your anti-virus?

 

Has it ever worked correctly? What format are the images? What resolution? What size (physical if you printed it)? What are your display graphics set to and what DPI?

 

It has not worked correctly, this is a new installation on a new laptop. Images are jpg 3264x2448 pixels straight from a Samsung NV8 camera, Samsung Laptop screen is 1366x768.

 

I cleared my proxy files and now the ok button does not crash the system, but no image is displayed yet and touching the bars still crashes VideoWave. I've only had the laptop for a few days so clearing tmp files seems a little early? I have not touched the registry, only installed Office 2003 and Roxio 2010, but removed Mcafee and replaced it with AVG Free.

[sknis]

It has not worked correctly, this is a new installation on a new laptop. Images are jpg 3264x2448 pixels straight from a Samsung NV8 camera, Samsung Laptop screen is 1366x768.

 

I cleared my proxy files and now the ok button does not crash the system, but no image is displayed yet and touching the bars still crashes VideoWave. I've only had the laptop for a few days so clearing tmp files seems a little early? I have not touched the registry, only installed Office 2003 and Roxio 2010, but removed Mcafee and replaced it with AVG Free.

 

What was the anti-virus that was active when you installed Creator 2010? If McAfee was active then it screwed up the installation. It might have not allowed all the items in the installation to be registered properly. Put the disc in the drive, shut off AVG and do a repair when that options shows up.

 

In Video Wave, go to the top menu and select tools, options and then put a dot near software. Try again.

 

Have you tried any pictures taken at a lower resolution?

 

Since this is a new laptop, have you checked for updates to your video chip (here). Usually Samsung is bad about updating drivers.

 

What bars are you talking about that crash Video Wave?

[grandpabruce]

It has not worked correctly, this is a new installation on a new laptop. Images are jpg 3264x2448 pixels straight from a Samsung NV8 camera, Samsung Laptop screen is 1366x768.

 

I cleared my proxy files and now the ok button does not crash the system, but no image is displayed yet and touching the bars still crashes VideoWave. I've only had the laptop for a few days so clearing tmp files seems a little early? I have not touched the registry, only installed Office 2003 and Roxio 2010, but removed Mcafee and replaced it with AVG Free.

 

How did you get Office 2003 installed on that laptop? Do the programs actually run with your Win7 OS?