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peterfst
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Open the downloaded file with winrar, winzip or similar and extract the contents to a folder on the hard drive. Then point the message to that.

 

The downloaded file is a self-extracting archive

 

 

Peterfsts replies:

Thanks, but my dowload came with a download manager and I don't have the option to unzip the files. Roxio customer support emailed me this link to fix the problem, which I'll try later: http://kb.roxio.com/content/000042GN?set-locale=en

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Peterfst says:

 

My downloaded file is this: Roxio2011DownloadManager.exe............Extracts directly into the install mode.

But, thanks for the detailed info. I might need it someday.

 

The download manager should have an option to save the files instead of installing them. You should run it again and try saving them (don't install again) as there is a time limit for downloading the files (like 30 days). You'll need them if you ever need to re-install or repair the install.

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The download manager should have an option to save the files instead of installing them. You should run it again and try saving them (don't install again) as there is a time limit for downloading the files (like 30 days). You'll need them if you ever need to re-install or repair the install.

 

Peterfst: The install file (dwnload manager) is a saved file from October of 2010. I just formtted my computer an reinstalled Roxio Creator 2011 Saturday.

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What is the size of this "Roxio2011DownloadManager.exe" file?

 

Peterfst: Well, the link: http://kb.roxio.com/content/000042GN?set-locale=en

sent to me by Roxio customer support provided step by step instructions THAT WORKED !

Meanwhile, I did find that the download manager did install a zipped file into a folder I may have created some time ago.

But the instructions I got from Roxio customer support should be shared to get rid of that irritating problem.

Download manager file = 346 KB

EXE file = 1.33 GB

 

Thanks to all!

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