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Tweak 812

Distorted Sound

Question

So I have this some what distorted sound on preview and playback. Sounds as if there's to much bass or like the volume is up to loud. I don't know if I'm allowed to post a link to a youtube video or not. Visual is fine but the audio is strange. I would like to fix it if possible. I'm using a Asus laptop if an Intel i5 cpu, 3gb ram and 750gb hd. I've tried different/new cables and still getting the same result. I'll go ahead and post a video, if it's against the rules sorry.

 

EDIT: Forgot to say I'm using Windows7x64bit

 

http://www.youtube.com/watch?v=qjgLsA3xLiw

Edited by Tweak 812

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I don't have one of these units, but it sounds like the output from your XBox is too high and is overdriving the inputs to the game capture unit. I don't have any of the gaming boxes, but I'm assuming you can turn down the volume coming out of it? Try that and see if that solves your problem.

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I have the same problem. I've been going back and forth with customer service for about a week and a half now and still no solution. It's extremely frustrating.

 

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I have the same problem. I've been going back and forth with customer service for about a week and a half now and still no solution. It's extremely frustrating.

 

http://www.youtube.com/watch?v=gjnbqZt9agw

 

Are you showing the capture or the edit of the capture? I don't have the software but it similar to Video Wave from other software. Try this if you have the controls.

 

With one capture in Video Wave and in the timeline mode, go to show/hide tracks . Select "native". That track will show up. Now you can adjust the volume until it sounds better.

 

If you have several captures, select one, select internal track, do as above and then close it. There are many reasons for selecting the internal tracks but that is a different lesson.

 

Please let me know if you have those controls/options and if that helps.

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Are you showing the capture or the edit of the capture? I don't have the software but it similar to Video Wave from other software. Try this if you have the controls.

 

With one capture in Video Wave and in the timeline mode, go to show/hide tracks . Select "native". That track will show up. Now you can adjust the volume until it sounds better.

 

If you have several captures, select one, select internal track, do as above and then close it. There are many reasons for selecting the internal tracks but that is a different lesson.

 

Please let me know if you have those controls/options and if that helps.

 

I lowered the audio like you said, but now it's just a quieter, distorted sound.

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I lowered the audio like you said, but now it's just a quieter, distorted sound.

 

It pretty much proves that the audio from the capture is too high (to hot) causing the distortion. It is a Windows setting that you'll need to correct. How familiar are you with Windows 7 and audio devices?

 

When you have everything set up and ready to capture, right click on the speaker icon you have at the right bottom of your monitor display. Select recording device (start with the USB device first. . Click on it. Go to the levels tab and move the slider down.

 

You may also get away with right clicking on the icon and selecting "Open Volume Mixer". The device might show up and you can adjust it from there.

 

If you need more help, Microsoft has several articles on adjusting the sound.

 

Also you can post some screen shots of your mixer controls so we can help diagnose the issue if the above doesn't work.

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Unfortunately, most USB capture devices don't have a recording level volume control. I suspect that's true with the Roxio Game Capture device, though I'll gladly be proven wrong, since I don't have one. If there's a way to lower the output from the gaming unit, that would be the solution, as I suggested previously.

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Try lowering the sound a bit on the console.

On the XBox it's done through the Guide Button,Settings,Preferences,Voice.Turn down the Game sound a bit.

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One thing the staff does not worry about the POWER SUPPLY used. Record a USB input need a good PS, because otherwise the audio may be accelerated, missing,distorted or crashing, the video can disappear, lines or become distorted.

 

Make a test for hardware. Look the LINK, config as, replace TEST for real RECORD and see if the problem happens again.

 

If you record audio and video OK, uninstall Roxio software, clean the registry and reinstall.

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It pretty much proves that the audio from the capture is too high (to hot) causing the distortion. It is a Windows setting that you'll need to correct. How familiar are you with Windows 7 and audio devices?

 

When you have everything set up and ready to capture, right click on the speaker icon you have at the right bottom of your monitor display. Select recording device (start with the USB device first. . Click on it. Go to the levels tab and move the slider down.

 

You may also get away with right clicking on the icon and selecting "Open Volume Mixer". The device might show up and you can adjust it from there.

 

If you need more help, Microsoft has several articles on adjusting the sound.

 

Also you can post some screen shots of your mixer controls so we can help diagnose the issue if the above doesn't work.

 

I went and turned the slider all the way down. It helped a slight bit, but still a bit off.

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Try lowering the sound a bit on the console.

On the XBox it's done through the Guide Button,Settings,Preferences,Voice.Turn down the Game sound a bit.

 

This didn't do anything at all. I wonder if it's only for Turtle Beach headphones or something like that.

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It seems to turn the volume down on mine.

 

With Turtle Beach headphones you connect the game sounds right from the Audio output off of that Component/Composite cable.

So if it will turn down headphones it should turn down all sounds.

 

One thing I do know is that when you adjust that volume it doesn't change until you exit that screen.So to hear the changes you have to actually back out of the settings.

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It seems to turn the volume down on mine.

 

With Turtle Beach headphones you connect the game sounds right from the Audio output off of that Component/Composite cable.

So if it will turn down headphones it should turn down all sounds.

 

One thing I do know is that when you adjust that volume it doesn't change until you exit that screen.So to hear the changes you have to actually back out of the settings.

 

I tried exiting and seeing what happened. I first lowered it to 3 and didn't have any difference. I then lowered it to it's lowest setting (1 or 0) and still heard no difference.

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Unfortunately I'm having the same problem.

 

I've tried all the advice given here, with no resolve. It's a little weird. It sounds as if the audio is definitely clipping however turning it down doesn't seem to ease the issue any.

 

On Super Street Fighter 4, recorded from PS3. The sound effects are all perfectly fine, but the music isn't. It seems to only effect bass, or something like that.

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Okay I fixed my issue by using FME to record rather than the roxio software. The clipping issue was occuring with both xsplit and the roxio software. Not sure if the issue is entirely fixed considering I've only tested it at 360x240 resolution. Perhaps when the record consumes more bandwidth across my motherboard more problems will occur, that's a theory anyway.

 

I'll test some higher settings and get back.

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Sorry for jumping into this a little late, but did any body see this article: http://kb.roxio.com/search.aspx?URL=/content/000004GC&PARAMS=set-locale=en

 

In most cases a BIOS update or setting change will fix the issue.

 

Jon

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One more update for distorted audio:

 

Recording volume can be adjusted by right clicking on the audio volume on the system tray. Choose Recording Devices and pick Roxio GameCap. Go to properties and then adjust the audio level

 

Let me know if this helps and I can create an article.

 

Thanks,

 

Jon

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One more update for distorted audio:

 

Recording volume can be adjusted by right clicking on the audio volume on the system tray. Choose Recording Devices and pick Roxio GameCap. Go to properties and then adjust the audio level

 

Let me know if this helps and I can create an article.

 

Thanks,

 

Jon

 

Hello, I saw that no one replied and I am also having this problem. I tried that what you had said Jon, but that only lowers the volume and the distortion is still there. I have an older laptop that carried the sound through prefectly. The current laptop I'm using is more powerful than my previous, but yet I get this sound problem as well. I have been sat for hours trying all sorts.

 

I hope this problem gets sorted soon.

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Hello, I saw that no one replied and I am also having this problem. I tried that what you had said Jon, but that only lowers the volume and the distortion is still there. I have an older laptop that carried the sound through prefectly. The current laptop I'm using is more powerful than my previous, but yet I get this sound problem as well. I have been sat for hours trying all sorts.

 

I hope this problem gets sorted soon.

 

Hi Luke

 

What game are you playing?

 

Jon

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Hi Luke

 

What game are you playing?

 

Jon

 

I'm on the Xbox 360 and playing Homefront at the moment. I've also noticed the sound distort on the Xbox dashboard when I go on to a tab. The audio seems distort when its a loud sound.

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Hi Luke

 

What game are you playing?

 

Jon

 

Hi Jon

 

I have some good news, I managed to sort the distorted sound out. The problem wasn't with the Roxio Game Capture it was my laptop that caused it.

 

I did a system recorvery on my laptop and put everything back to Factory Default. Then I downloaded all the windows updates and made sure they were all downloaded and installed correctly. After that I connected my Game Capture to my TV and Xbox then plugged the USB into my laptop, then installed the software onto my computer. After that I gave it a whirl on Homefront and everthing was coming through flawlessly. It sounds good on the Xbox Dashboard as well.

 

I didn't bother installing my Anti-Virus until I had downloaded all the Windows Updates and installed the Game Capture, I noticed on the installation without my Anti-Virus that it took longer. So I must of missed out on some of the installation when I did have my Anti-Virus installed. I think one of the other problems I may have had was some of the Windows Updates may not have installed correctly, but my computer might of recognized them as fully installed. Part of those updates was my USB driver, which I definitely think was one of them that didn't install correctly.

 

My advice for people who are having this problem or any for that matter, is to make sure you have all of your Windows Updates and follow the instructions that Roxio gave carefully. Or you could always do a system recovery like I did if you are willing to.

 

Thanks for the assitance Jon.

 

Luke

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Hi Jon

 

I have some good news, I managed to sort the distorted sound out. The problem wasn't with the Roxio Game Capture it was my laptop that caused it.

 

I did a system recorvery on my laptop and put everything back to Factory Default. Then I downloaded all the windows updates and made sure they were all downloaded and installed correctly. After that I connected my Game Capture to my TV and Xbox then plugged the USB into my laptop, then installed the software onto my computer. After that I gave it a whirl on Homefront and everthing was coming through flawlessly. It sounds good on the Xbox Dashboard as well.

 

I didn't bother installing my Anti-Virus until I had downloaded all the Windows Updates and installed the Game Capture, I noticed on the installation without my Anti-Virus that it took longer. So I must of missed out on some of the installation when I did have my Anti-Virus installed. I think one of the other problems I may have had was some of the Windows Updates may not have installed correctly, but my computer might of recognized them as fully installed. Part of those updates was my USB driver, which I definitely think was one of them that didn't install correctly.

 

My advice for people who are having this problem or any for that matter, is to make sure you have all of your Windows Updates and follow the instructions that Roxio gave carefully. Or you could always do a system recovery like I did if you are willing to.

 

Thanks for the assitance Jon.

 

Luke

 

That's great news, Luke! We're building a KB article from this info and we'll find a way to roll your feedback in.

 

I really appreciate that you updated the thread!

 

Thanks again,

 

Jon

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That's great news, Luke! We're building a KB article from this info and we'll find a way to roll your feedback in.

 

I really appreciate that you updated the thread!

 

Thanks again,

 

Jon

 

No problem :)

 

Luke

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I have the same problem, I unwound the cables completely and the problem eased,,, I then remembered that 2 of the 3 USB ports are normal and one is 'Enhanced' I used the enhanced one and managed to get 3 test videos rendered and uploaded to youtube.. the rest of the time (12 attempts) it has just been a failure, I'm starting to think it's the Roxio device,,, Wish I'd payed more for a better product.

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I have the same problem, I unwound the cables completely and the problem eased,,, I then remembered that 2 of the 3 USB ports are normal and one is 'Enhanced' I used the enhanced one and managed to get 3 test videos rendered and uploaded to youtube.. the rest of the time (12 attempts) it has just been a failure, I'm starting to think it's the Roxio device,,, Wish I'd payed more for a better product.

 

I'm sorry to hear your having the same issue.

 

The device itself is passive, so it doesn't affect the sound quality. So it comes down to your output/recording volumes for distortion or your computers drivers for crackling. Cables arrangement is a good tip, especially if they intersect with any power supplies/cables.

 

We created this article per Luke's feedback: http://kb.roxio.com/search.aspx?URL=/content/000008GC

 

While doing a system restore isn't recommended, our engineers believe the steps - especially the installation steps and making sure the OS/drivers are 100% up to date - will solve the issue.

 

Jon

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