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I Can Log In With My Password, But Once I'm In I'm Told It's Wrong!


Diamond Dave UK
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I've not visited roxio.com in a very long time, and as a result the email address registered to my account in the Roxio Community is out of date, and I no longer have access to it.

 

I can use this old email address, and my password, to log in, but when I go to change my registered email address, and I have to re-enter my password at this point, I'm told the password is incorrect!

 

The same thing happens when I try to change my password - I'm told the current password is incorrect!

 

This means that it's impossible for me to change my old, out-of-date email address to my new one. This is clearly down to bugs in the Control Panel Settings pages.

 

I'm using Mac OS X 10.4.11 and Safari 4.1.3. Can anyone advise if it's worth my while trying a different browser (or even a PC) or is anyone at Roxio able to sort things out with my account?

 

Many thanks.

Edited by Diamond Dave UK
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I tried logging in with a PC (running Internet Explorer) with exactly the same results, which suggests that it's not some incompatibility between the site and the Mac OS WebKit. It's more likely bad coding by Roxio, and this wouldn't be the first time - see my topic here.

 

gi7omy - sure I could set up a new account, but that's not the point, is it? I shouldn't have to - the site should work the way it's meant to!

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I tried logging in with a PC (running Internet Explorer) with exactly the same results, which suggests that it's not some incompatibility between the site and the Mac OS WebKit. It's more likely bad coding by Roxio, and this wouldn't be the first time - see my topic here.

 

gi7omy - sure I could set up a new account, but that's not the point, is it? I shouldn't have to - the site should work the way it's meant to!

 

 

I would do what gi7omy suggested, if not contact Roxio. (were just fellow users on here and have no control over Roxio's site).

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I tried emailing Roxio, giving the link to this topic, and asking if they could help, but all I got back was this:

______________________

 

Dear Customer,

 

Thank you for contacting the Sonic Solutions Online Store.

 

We apologize for the inconvenience.

 

We have searched our commerce system with the information that you provided, including your email address. We were unable to locate a matching order.

 

To verify that you have reached the correct service department, check your order confirmation email for any customer service contact information. Please resubmit your request, along with your order number and product(s) purchased, through the means indicated in your confirmation email.

 

If you do not have a copy of the confirmation email from your purchase, please reply with as much of the following information as possible so wemay locate your order and assist:

 

- Order Number

- Name, Phone Number, and Email Address on the Order

- Date and Amount of the Charge

- Name of the Site the Purchase Was Made On

- Name of the Product(s) Purchased

- Description of the Charge on Your Credit Card Statement

 

Please do not send your credit card number through email.

 

If your question is in reference to the installation or how to use the product or if you purchased the product at a retail store, please contact the manufacturer's technical support for assistance.

 

Sincerely,

 

Sheila F.

Sonic Solutions Online Store

Customer Service

sonicstorecs@digitalriver.com

Email ID: 18814229

______________________

 

Given that

 

Actually the site isn't run by Roxio either - it's run by Invision

how do I contact this "Invision" lot?

 

Thanks again.

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  • 3 weeks later...

I contacted Invision - see here - after which I asked Invision if they could contact Roxio, as there doesn't seem to be a way for an end user to contact Roxio about the Community.

 

I was told that they couldn't. Therefore stalemate. It's completely pathetic in my opinion, but not unexpected of course.angry.gif

 

I suppose all that's left is for me to keep trying to change my email address every so often, to see if the bugs in the Control Panel Settings pages magically fix themselves.

 

I can also keep checking my lottery ticket - I've better odds of winning the jackpot than I have of getting things working properly here I reckon.

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  • 1 month later...

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