Device Could Not Be Initialized....please Help!

[ajax88]

Last night I tried using the easy VHS to DVD for mac...and it worked fine. Then, I closed my laptop but kept everything plugged in (didn't change any settings) and today, in the playback window, it's telling me "device could not be initialized." I'm trying to do a Mother's Day present and am limited in time. Can't believe it's $1.89/minute for technical support...please help! I've tried unplugging and plugging back in, tried different movies, nothing works. Please help!

[tsantee]

Have you shut down your Mac, waited about 10 seconds and then restarted? Try that instead of a simple restart. I've never seen that message on a Mac so I'm at a loss for what's the cause. But since it originally worked, a new startup might be all that's needed. Also, try launching the application before inserting the device. And be sure to insert it in a built-in USB port and not through a USB hub.

[ajax88]

Have you shut down your Mac, waited about 10 seconds and then restarted? Try that instead of a simple restart. I've never seen that message on a Mac so I'm at a loss for what's the cause. But since it originally worked, a new startup might be all that's needed. Also, try launching the application before inserting the device. And be sure to insert it in a built-in USB port and not through a USB hub.

 

Thanks for your help. Yes, I tried all that and more. Sometimes it would recognize the device, sometimes not. And then when it did, sometimes it would have a signal, and sometimes not. Finally I got so frustrated that I decided to return it. Judging by the reviews I looked up online, many other people have had this same problem.

Thanks again for your response.