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Unknown Capture Error (Windows 7)


James Ireland

Question

Hi There,

 

I am hoping you can help as i've just spent £70+ on this and haven't been able to use it thus far. I installed the Game Capture peripheral from Roxio today and have it set up running an Xbox 360 on 1080i as requested in the tutorial video. I have followed the installation process like a textbook. Whenever I load up the capture software I get the following error message "Unknown Capture Error"

 

roxio.jpg

 

I have uninstalled the software and re-installed several times this evening but still no joy. I have also tried several different USB ports and still no luck. My PC specifications are the following:

 

4 Gig of RAM

64 Bit Windows 7

Pentium Dual Core @ 260 Ghz

5.9 Windows Experience Index

 

When i look in my USB area within device manager it looks like the following - I also checked the safely remove hardware and eject hardware section and can see that the Roxio Game Capture has installed correctly according to Windows.

 

roxio2.jpg

 

I am at a total loss at what to do next really. I am currently uninstalling my Anti-Virus in a last ditch effort that it maybe causing a problem for it but I highly doubt it. It's also worth noting that when the error is closed it states no signal in the area a signal should be reflected. Please can i get some help on this!

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Okay this is getting even stranger now!

 

Roxio Game Capture software doesn't pick up the device - neither does Windows Movie Maker. However, YouTube's webcam upload when I change the source does!

 

roxio4.jpg

 

I know what is your problem.

 

Oddly on my friend's house, programs such as Power Director 9 (64bit) and Virtualdub (64bit) worked perfect, but any 32bit versions of programs not working, including Power Director 8, Virtualdub and RGC software (it is both 32bit).

 

This problem is VFW/WDM connect filter.

 

Reinstall OS and everything will work.

 

To be sure, try the 64 bit version of Virtualdub, it will work perfectly.

 

Claudio

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I"m having the same exact problem. Windows 7 64bit quad core 4gig of ram. I just reloaded my OS about a month ago. Are you saying that I would have to reinstall my OS in order to get the Roxio Game Capture to work? Can't their be another way instead of reloading the entire OS? I'm at a lost and really thought this would be a good product to use and capture 480, yet pass through 1080i.

 

Please advise Cauptain!

 

 

 

 

 

 

I know what is your problem.

 

Oddly on my friend's house, programs such as Power Director 9 (64bit) and Virtualdub (64bit) worked perfect, but any 32bit versions of programs not working, including Power Director 8, Virtualdub and RGC software (it is both 32bit).

 

This problem is VFW/WDM connect filter.

 

Reinstall OS and everything will work.

 

To be sure, try the 64 bit version of Virtualdub, it will work perfectly.

 

Claudio

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I"m having the same exact problem. Windows 7 64bit quad core 4gig of ram. I just reloaded my OS about a month ago. Are you saying that I would have to reinstall my OS in order to get the Roxio Game Capture to work? Can't their be another way instead of reloading the entire OS? I'm at a lost and really thought this would be a good product to use and capture 480, yet pass through 1080i.

 

Please advise Cauptain!

 

Hi onekolcj,

 

1 - Have you any CODEC PACK?? Unistall, use a CCLEANER to clean regyster, reboot and go to 2.

 

2 - IF no, go to google and find KLITE CODEC PACK FULL, download it and install with option 7. Set all files to FFDSHOW use.

 

3 - Try and reply.

 

4 - Not work? Go to this link ang download Virtualdub 64bits. Extract and use my tutorial to get RGC work. Please try & reply.

 

 

 

Claudio

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Hello and thanks for the quick reply. Well that seemed to do the trick. Steps 1 through 3. Oddly when I initially hooked this up to my TV, the passthrough was not work as well. Maybe coincidence, maybe not. After messing with the cables for my 360 and then doing steps 1 through 3, all is good now and it is recording. Many thanks and hope to talk to you in the future!

Jason

 

 

 

 

 

Hi onekolcj,

 

1 - Have you any CODEC PACK?? Unistall, use a CCLEANER to clean regyster, reboot and go to 2.

 

2 - IF no, go to google and find KLITE CODEC PACK FULL, download it and install with option 7. Set all files to FFDSHOW use.

 

3 - Try and reply.

 

4 - Not work? Go to this link ang download Virtualdub 64bits. Extract and use my tutorial to get RGC work. Please try & reply.

 

 

 

Claudio

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How do I use Klike codex pack full?

 

You dug up a 1-1/2 year old thread. Did you read the posts? Your answer is in Post #8 of this thread. Cauptain explained how to install the codec.

 

2 - IF no, go to google and find KLITE CODEC PACK FULL, download it and install with option 7. Set all files to FFDSHOW use.

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