Cd Spin Doctor 6 (Stand Alone Version) Bugs

[Fritzthatsit]

I would appreciate any help I can get regarding the CD Spin Doctor 6 Stand Alone product. I originally used an old version that came with Toast 5 Titanium that worked beautifully on my older iMac G4. I recently purchased a new Intel iMac this year running OSX 10.6.7. I originally purchased Toast 11 mainly to get the CD Spin Doctor program. What a debacle. Virtually worthless, and I demanded (and received) a refund. I then purchased the Stand Alone version of Toast 6. That's been highly problematic as well. FIrst I can't download the Audio Capture Support because it always ends in an error message and won't complete the install process, but that's a minor problem. When recording audio, the program is hit and miss as to whether it's going to create the wave form. Sometimes it does, sometimes it freezes, and sometimes it just quits. When it freezes I have to force quite the application, and it may or may not reopen the audio file. I've had the wave form show up completely un-representational of the actual recorded music-silent passages (like the lead out of a record) show up as large wave forms as if that were a loud passage). Better yet, when I've tried to open a pre-existing file, I've had the wave form show up as a series of straight vertical lines (kind of like a bar code). The most frustrating thing though are the freezes or unexpected quits. I did download the update which according to Roxio support sounds like it's suppose to fix all this stuff, but not for me! I also cleared out any remaining Roxio Toast files/extensions.etc. prior to installing CD Spin Doctor. While I couldn't find any specific discussion topic on CD Spin Doctor, I'm hoping someone will see this and help me out. Roxio support is worthless (even at $1.89 per minute) I used to love Roxio products for years, but now they've lost this long-term customer.

[tsantee]

I'm presuming the version you currently are using is 6.1.1. If not, download the update from Roxio's software updates page. Roxio released a version 6.1.2 with a Toast 10 update but didn't update the standalone version beyond 6.1.1. I don't have the standalone version so I can't check if I have those issues running it in Snow Leopard. Certainly versions before 6.1.1 don't work in Snow Leopard.

 

I've written responses in the Toast 10 forum to users who had trouble installing the audio capture support. You might search that forum for those posts. If you can't find it, I'll try to remember the steps.

 

The new Spin Doctor X in Toast 11 is far superior for audio capture but is a bit of a mess with the part that works on the tracks after capture. I believe Roxio is aware of this and will fix it in an update. What I'm recommending is that Toast 11 users capture their audio with Spin Doctor X, save the file as a full quality AIFF audio file and then open that file in an earlier version of Spin Doctor to do the track work.

 

Again, I've written a lot about CD Spin Doctor and how to deal with its issues in the Toast 10 forum. Hopefully you'll find some of that useful in resolving the problems you're encountering.

[Fritzthatsit]

Yes I have the 6.1.1. version of CD Spin Doctor. My bigger concern is the freezing and crashing when the program goes to convert the audio to wave form. It either freezes or crashes almost every time. And if I try to reopen the file that the prgram crashed on I get a bunch of straight vertical lines as the screenshot attached shows.

 

 

 

 

I'm presuming the version you currently are using is 6.1.1. If not, download the update from Roxio's software updates page. Roxio released a version 6.1.2 with a Toast 10 update but didn't update the standalone version beyond 6.1.1. I don't have the standalone version so I can't check if I have those issues running it in Snow Leopard. Certainly versions before 6.1.1 don't work in Snow Leopard.

 

I've written responses in the Toast 10 forum to users who had trouble installing the audio capture support. You might search that forum for those posts. If you can't find it, I'll try to remember the steps.

 

The new Spin Doctor X in Toast 11 is far superior for audio capture but is a bit of a mess with the part that works on the tracks after capture. I believe Roxio is aware of this and will fix it in an update. What I'm recommending is that Toast 11 users capture their audio with Spin Doctor X, save the file as a full quality AIFF audio file and then open that file in an earlier version of Spin Doctor to do the track work.

 

Again, I've written a lot about CD Spin Doctor and how to deal with its issues in the Toast 10 forum. Hopefully you'll find some of that useful in resolving the problems you're encountering.

[tsantee]

Yes I have the 6.1.1. version of CD Spin Doctor. My bigger concern is the freezing and crashing when the program goes to convert the audio to wave form. It either freezes or crashes almost every time. And if I try to reopen the file that the prgram crashed on I get a bunch of straight vertical lines as the screenshot attached shows.

When you finish capturing the audio you should save it so the saved file name appears at the top of the CD Spin Doctor window before proceeding with the track work. Accomplishing that may not be as easy as it sounds. I'm a bit fuzzy remembering the details (which is why I encourage your searching for other CD Spin Doctor troubleshooting posts). It may be that I had to first create one track before saving the file. Then I could open that file with the file name appearing at the top. It was a hassle but I remember that once I had a saved file name appearing at the top of the CD Spin Doctor window then everything else worked without crashing. You can see this for yourself by opening an audio file that's in your Music folder. CDSD handles that just fine. The problem is when it tries to work on the temporary file it writes when capturing new music.

[Fritzthatsit]

Well, I finally received closure on this problem. A tech support person from Roxio confirmed with me that CD SPin Doctor is NOT compatible with OSX 10.6.7. I guess another refund is under way.

 

 

When you finish capturing the audio you should save it so the saved file name appears at the top of the CD Spin Doctor window before proceeding with the track work. Accomplishing that may not be as easy as it sounds. I'm a bit fuzzy remembering the details (which is why I encourage your searching for other CD Spin Doctor troubleshooting posts). It may be that I had to first create one track before saving the file. Then I could open that file with the file name appearing at the top. It was a hassle but I remember that once I had a saved file name appearing at the top of the CD Spin Doctor window then everything else worked without crashing. You can see this for yourself by opening an audio file that's in your Music folder. CDSD handles that just fine. The problem is when it tries to work on the temporary file it writes when capturing new music.