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Installation Locds Up At: Installing Video Capture Usb


az_tech
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I plug in usb device.

I load cd and start install.

It passes installing net v3.5, direct x 9 and then,

it freezes on "installing video capture usb".

 

Tried SIX times with the same results.

Tried copying disk to hard drive, no luck, same error.

I let it sit 20min to approx 2hr and still no luck.

 

I am using Windows 7 Home Premium.

 

I am about to return this product if I can't get it to work soon.

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I plug in usb device.

I load cd and start install.

It passes installing net v3.5, direct x 9 and then,

it freezes on "installing video capture usb".

 

Tried SIX times with the same results.

Tried copying disk to hard drive, no luck, same error.

I let it sit 20min to approx 2hr and still no luck.

 

I am using Windows 7 Home Premium.

 

I am about to return this product if I can't get it to work soon.

 

 

Where/when did you buy it?

 

Does it have W-7 logo on the box?

 

Did the instructions tell you to plugin the USB Device before installing the software?

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Bought it at office max 5/12/11 and just read about and noticed it does not have the Windows 7 logo.

From other posts I have read, I have determined that it is not worth messing with it.

I think I will return it and find something for Windows 7.

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Bought it at office max 5/12/11 and just read about and noticed it does not have the Windows 7 logo.

From other posts I have read, I have determined that it is not worth messing with it.

I think I will return it and find something for Windows 7.

 

There are three versions, the last two are Windows 7 compatible.

 

http://forums.support.roxio.com/topic/64988-what-version-do-i-have/page__pid__330209#entry330209

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