az_tech Posted May 15, 2011 Report Share Posted May 15, 2011 I plug in usb device. I load cd and start install. It passes installing net v3.5, direct x 9 and then, it freezes on "installing video capture usb". Tried SIX times with the same results. Tried copying disk to hard drive, no luck, same error. I let it sit 20min to approx 2hr and still no luck. I am using Windows 7 Home Premium. I am about to return this product if I can't get it to work soon. Link to comment Share on other sites More sharing options...
cdanteek Posted May 15, 2011 Report Share Posted May 15, 2011 I plug in usb device. I load cd and start install. It passes installing net v3.5, direct x 9 and then, it freezes on "installing video capture usb". Tried SIX times with the same results. Tried copying disk to hard drive, no luck, same error. I let it sit 20min to approx 2hr and still no luck. I am using Windows 7 Home Premium. I am about to return this product if I can't get it to work soon. Where/when did you buy it? Does it have W-7 logo on the box? Did the instructions tell you to plugin the USB Device before installing the software? Link to comment Share on other sites More sharing options...
az_tech Posted May 15, 2011 Author Report Share Posted May 15, 2011 Bought it at office max 5/12/11 and just read about and noticed it does not have the Windows 7 logo. From other posts I have read, I have determined that it is not worth messing with it. I think I will return it and find something for Windows 7. Link to comment Share on other sites More sharing options...
cdanteek Posted May 15, 2011 Report Share Posted May 15, 2011 Bought it at office max 5/12/11 and just read about and noticed it does not have the Windows 7 logo. From other posts I have read, I have determined that it is not worth messing with it. I think I will return it and find something for Windows 7. There are three versions, the last two are Windows 7 compatible. http://forums.support.roxio.com/topic/64988-what-version-do-i-have/page__pid__330209#entry330209 Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 16, 2011 Report Share Posted May 16, 2011 Really odd that you were able to find an early one considering the 201B version has been out for Over a year Places like Office Max normally have a better turnover than that! Link to comment Share on other sites More sharing options...
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az_tech
I plug in usb device.
I load cd and start install.
It passes installing net v3.5, direct x 9 and then,
it freezes on "installing video capture usb".
Tried SIX times with the same results.
Tried copying disk to hard drive, no luck, same error.
I let it sit 20min to approx 2hr and still no luck.
I am using Windows 7 Home Premium.
I am about to return this product if I can't get it to work soon.
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