Can Hear Video But Can't See Video (Creator 10)

[DawnCRA]

I have Creator 10 and have added a wmv file into Mydvd (and I also tried videowave). In both cases I can hear the video in movie edit mode but I can't see the video. I know the video images are there because I can see and hear it in Video trimmer. The single shot image is also in the "box" in StoryLine (edit mode), but when played there is no image - it's just black. Summary- can see and hear video in Video Trimmer, cannot see in any other place - only audio.

[sknis]

I have Creator 10 and have added a wmv file into Mydvd (and I also tried videowave). In both cases I can hear the video in movie edit mode but I can't see the video. I know the video images are there because I can see and hear it in Video trimmer. The single shot image is also in the "box" in StoryLine (edit mode), but when played there is no image - it's just black. Summary- can see and hear video in Video Trimmer, cannot see in any other place - only audio.

 

Creator 10 is an OEM from Dell and all support is handled by them.

 

Easy Media Creator 10 is a heritage product of a couple of years back.

 

Creator 2010 is a product that is one step back from the current.

 

Whc\ich do you have?

 

Please provide this information (link) if you are serious about getting an answer.

[DawnCRA]

I have Roxio Easy Media Creator Suite 10

[sknis]

I have Roxio Easy Media Creator Suite 10

 

 

Please click on the link in my previous post and answer the questions to the best of your ability.