Problems With Buying On This Site.

[Zefiren]

I've been trying to buy Roxio game capture from this site but every time i go through the buying process, i get to the choose a payment option and select paypal. then i select place secure order and it takes me to a page telling me that the order is being processed and i should be getting an email about delivery time, however i haven't even logged in to paypal to confirm the payment.

 

and when i go to my account to check what orders i have it says there are no orders.

 

any help?

[cdanteek]

I've been trying to buy Roxio game capture from this site but every time i go through the buying process, i get to the choose a payment option and select paypal. then i select place secure order and it takes me to a page telling me that the order is being processed and i should be getting an email about delivery time, however i haven't even logged in to paypal to confirm the payment.

 

and when i go to my account to check what orders i have it says there are no orders.

 

any help?

 

Purchase by Phone

Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

[jonatsonic]

I've been trying to buy Roxio game capture from this site but every time i go through the buying process, i get to the choose a payment option and select paypal. then i select place secure order and it takes me to a page telling me that the order is being processed and i should be getting an email about delivery time, however i haven't even logged in to paypal to confirm the payment.

 

and when i go to my account to check what orders i have it says there are no orders.

 

any help?

 

Are you located in the US and what browser were you using?

 

Thanks,

 

Jon

Roxio Customer Care

[mooglestar]

I had the same thing happen to me. I am using firefox on a mac and it told me "We are processing your order information" But it hasnt charged me with a single thing. I selected paypal as well. Seeing as phones are down and I bought it using the machinima discount and another coupon I had lying around im assuming Ill be paying full price the next time I order it >.>

And yes, I am from the U.S.

[cdanteek]

I had the same thing happen to me. I am using firefox on a mac and it told me "We are processing your order information" But it hasnt charged me with a single thing. I selected paypal as well. Seeing as phones are down and I bought it using the machinima discount and another coupon I had lying around im assuming Ill be paying full price the next time I order it >.>

And yes, I am from the U.S.

 

08:57 PM on a Friday evening the start of 4th of July holiday!

 

How long have you lived in the US?

 

Purchase by Phone

Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

 

Questions After Purchase

If you have questions about payment, product download, shipping or general status of your order, please click here for further assistance. Please note Customer Service can not address technical issues.

 

E-mail

If you need assistance on other non-technical issues, please click here to submit a request for service to a Roxio Customer Care Representative.

 

http://www.roxio.com/enu/support/service/

[gearhed]

It's a warning. The Gaming Gods are speaking to you!

[jonatsonic]

It's a warning. The Gaming Gods are speaking to you!

 

Some of our staff is are just getting back from the US holiday. I resent a note asking to look into this ASAP.

 

Thanks for your patience,

 

Jon