Need Help With Installing Creator 2011

[Nikonian]

Re: When installing Creator 2011, the install scripts rollsback and I show a result install code of 1603.

 

I'm trying to be a good guy and assist a friend to install Creator 2011 on his PC. Before I start to spout four letter Anglo Saxon words and calling the product garbage, I thought I'd ask for some user help.

 

05/30/11 00:13:02 - Action InstallActions.EMC_130.Install failed with exit code 1603.

05/30/11 00:13:02 - Installation failed with error code 1603

05/30/11 00:13:02 - Rolling back installation

 

My EMC_130 and other logs are attached.

 

Ive read and followed the 'Preparing your computer for installing Roxio products Here

Windows and drivers are up to date.

 

I've copied my installation disk to a folder and disabled the installation of Directx: Found here.

 

After failed attempts I've run the Revo product and verifed using reinstall instructions Here

 

I've shut down my virus program and my firewall. I may try disabling my internet.

 

Now I'm at a point where I need some help.

 

And here is my system summary:

 

Operating System Properties:

OS Name Microsoft Windows 7 Ultimate

OS Kernel Type Multiprocessor Free (64-bit)

OS Service Pack Service Pack 1

.NET Framework 3.5.30729.4926 built by: NetFXw7

DirectX DirectX 11.0

Video Adapter Properties:

Device Description ATI Radeon HD 5700 Series

Driver Date 4/18/2011

Driver Provider ATI Technologies Inc.

Memory Size 1024 MB

Motherboard:

CPU Type QuadCore AMD Phenom II X4 Black Edition 965, 3400 MHz (17 x 200)

Motherboard Name Gigabyte GA-MA785GMT-UD2H

Motherboard Chipset AMD 785G, AMD K10

System Memory 4096 MB (DDR3-1333 DDR3 SDRAM)

Display:

Video Adapter ATI Radeon HD 5700 Series (1024 MB)

3D Accelerator ATI EG Juniper XT

Multimedia:

Audio Adapter High Definition Audio Controller [1002-AA58] [NoDB]

Audio Adapter Realtek ALC889A @ ATI SB750 - High Definition Audio Controller

Storage:

Disk Drive ST310003 40AS SATA Disk Device (1000 GB, 7200 RPM, SATA-II)

Disk Drive ST310005 28AS SATA Disk Device (1000 GB, 7200 RPM, SATA-II)

Optical Drive Optiarc DVD RW AD-7240S SATA CdRom Device +RW/DVD-RW/DVD-RAM)

SMART Hard Disks Status OK

 

I haven't used 'msconfig' to disable my startup programs, but I made try that on my next attempt.

 

Please help if you can>

 

Thank you....

11-05-30 00-05.zip

[sknis]

1) Are you installing to an administrator accoiunt.

2) Make sure that you are not installing it in W7 - Vista compatibility option.

[Nikonian]

1) Are you installing to an administrator accoiunt.

2) Make sure that you are not installing it in W7 - Vista compatibility option.

 

 

 

Yes the account has administrator access and not using the Vista compatibility option.