Toast 10 Crashes When Adding Video

[ajb723]

Using Toast Titanium 10.0.8, G5 PPC iMac running OS 10.5.8. As soon as I drag a video (QT) into Toast window it crashes. I've tried several different videos. Any ideas?

[Pete2001]

What are the specs and format of the source video? If it is MPEG 2 then there is plenty of room for a 1 hour program on a DVD. If it isn't MPEG 2 then Never Re-encode is ignored and Toast goes ahead and encodes it to MPEG 2. Provide more information about the source video and maybe I can troubleshoot this.

The source is MPEG-2, 1920 X 1080, 29.97 fps, Audio is dolby digital 5.1 48000 Hz.

 

The video is 1:04:28 long and when I put it in Toast it show 3.85 Gb on 1 disc at the bottom of the Toast window with encoding in automatic.

 

If I select "Custom"instead of "Automatic" it goes to 7.31 Gb on the disc and the settings are --- Video: MPEG-2, 4.0 mbps (8.0 mbps max), reencode: never. Audio: 192 Kbps But when I try and burn it to a disc on this setting it states "Not enough room".

 

 

 

Any help would be greatly appreciated.

 

Thanks,

 

~Jim

[tsantee]

tsantee,

 

I changed some of the settings in the preference pane and I got Toast to burn my disc from within the "Video" portion of the program. I unchecked the "Use Elgato Turbo.264 accelerator if present" in the Video & Audio pane and then in the storage pane I selected "Temporary storage as my HD instead of "Automatic" . I don't have Elgato Turbo.264 so I assume my problem had to do with the storage.

 

Thanks for ll your help, hopefully the program will continue to work.

 

~ Jim

Very good. Thanks for passing that along. I'll add that to my list of suggestions when I'm stumped.

[Pete2001]

tsantee,

 

I changed some of the settings in the preference pane and I got Toast to burn my disc from within the "Video" portion of the program. I unchecked the "Use Elgato Turbo.264 accelerator if present" in the Video & Audio pane and then in the storage pane I selected "Temporary storage as my HD instead of "Automatic" . I don't have Elgato Turbo.264 so I assume my problem had to do with the storage.

 

Thanks for ll your help, hopefully the program will continue to work.

 

~ Jim

[Pete2001]

I'm uncertain of the reasons for the difficulties you're experiencing. The dialog box about inserting a blank disc comes from the OS. If Toast is open when you insert a blank disc that message should not appear, but if a blank disc is in the drive and Toast quits or isn't open you'll get that message from OS X. So that part is normal.

 

The crash is happening before the disc image is written, so the disc image you see is just a place holder waiting to be filled with the written information. If the process finished correctly Toast would report that it is writing the disc after it finishes encoding. I thought the crash at that point was because of problems waking the drive to start writing to the disc, but you're experiencing the crash when trying to start writing the disc image to the hard drive as well. This is very unusual and I don't know what might be the cause.

 

In the Roxio Converted items folder (by default in your Documents folder) you should see the encoded .m2v video file. Toast automatically empties this folder when it quits but doesn't when it crashes. I suggest dragging the .m2v file to the Toast Video window with DVD video selected as the format. Set up the menu the way you want and choose Save as Disc Image again. What will happen this time is Toast will multiplex the video before writing the disc image. If there is a problem with the .m2v video file then this probably won't work, either. But it is worth a try.

 

You can change whether the Roxio Converted Items file is automatically emptied by changing the setting in Toast Preferences.

 

I tried that also, and the same thing happens. In fact, when I tried to get the file from the media browser the Toast program would freeze and I would get the spinning pin wheel. So I thought if I dragged the file from the converted items folder it may work. It drags in ok but then when I try to make a disc image or burn it from Toast to a disc the program encodes the video and then crashes in both instances. I did trash the preference files and got Toast to burn to a disc once, but when I try that now it just crashes. I'm thinking that there is something with OSX 10.6 that won't allow Toast to work properly in Video. All the other things inside Toast (Music, convert to iPhone, etc) work fine. I have tried to get Roxio to help but they say it my problem and their program is fine. Not so sure about that.

 

~ Jim

[tsantee]

Well, I tried all this and when I select the file and Save it as a Disc image, it encodes the video and when it finishes the Toast program crashes. The disc image is on the desktop (which is where I saved it to). a dialog box comes up that say "you have inserted a blank disc, open in finder, eject, etc

 

Jim

I'm uncertain of the reasons for the difficulties you're experiencing. The dialog box about inserting a blank disc comes from the OS. If Toast is open when you insert a blank disc that message should not appear, but if a blank disc is in the drive and Toast quits or isn't open you'll get that message from OS X. So that part is normal.

 

The crash is happening before the disc image is written, so the disc image you see is just a place holder waiting to be filled with the written information. If the process finished correctly Toast would report that it is writing the disc after it finishes encoding. I thought the crash at that point was because of problems waking the drive to start writing to the disc, but you're experiencing the crash when trying to start writing the disc image to the hard drive as well. This is very unusual and I don't know what might be the cause.

 

In the Roxio Converted items folder (by default in your Documents folder) you should see the encoded .m2v video file. Toast automatically empties this folder when it quits but doesn't when it crashes. I suggest dragging the .m2v file to the Toast Video window with DVD video selected as the format. Set up the menu the way you want and choose Save as Disc Image again. What will happen this time is Toast will multiplex the video before writing the disc image. If there is a problem with the .m2v video file then this probably won't work, either. But it is worth a try.

 

You can change whether the Roxio Converted Items file is automatically emptied by changing the setting in Toast Preferences.

[Pete2001]

That answers all my questions. Thanks. What could be happening is your optical drive is going to sleep waiting for Toast to finish the encoding. For some reason Toast just can't wake up a drive when it goes to sleep this way. The workaround is to choose Save as Disc Image instead of clicking the burn button. When the disc image is done, select it (a .toast file) using the Image File setting in the Copy window. Now burn your DVD. Since Toast crashed it may still have the encoded video in the Roxio Converted items folder. You can save a lot of time by dragging the .m2v file(s) from the converted items folder into Toast rather than start from scratch.

 

Hopefully this workaround will resolve the problem.

Well, I tried all this and when I select the file and Save it as a Disc image, it encodes the video and when it finishes the Toast program crashes. The disc image is on the desktop (which is where I saved it to). a dialog box comes up that say "you have inserted a blank disc, open in finder, eject, etc

 

Jim

[Pete2001]

That answers all my questions. Thanks. What could be happening is your optical drive is going to sleep waiting for Toast to finish the encoding. For some reason Toast just can't wake up a drive when it goes to sleep this way. The workaround is to choose Save as Disc Image instead of clicking the burn button. When the disc image is done, select it (a .toast file) using the Image File setting in the Copy window. Now burn your DVD. Since Toast crashed it may still have the encoded video in the Roxio Converted items folder. You can save a lot of time by dragging the .m2v file(s) from the converted items folder into Toast rather than start from scratch.

 

Hopefully this workaround will resolve the problem.

I'll try that when I get home. It appears that the show has not downloaded correctly from the TIVO, so I may need to re download it. When I go to select it, it is dimmed, however I can drag it from the folder in the finder to Toast and create a disc image. When I try to burn that image to a disc is says "Toast could not detect the format of TIVO Show 2011.toast, Click continue if you are certain it is a valid image" When I continue I get a box that says "File Size 3.85Gb" continuing on the image shows up in the COPY - image file section of Toast 10. When I click the record Disc button it say "CD-ROM or AX cannot be written to DVD".

I'll try to download it again when I get home and let you know.

 

Thanks for all your help.

 

~ Jim

[tsantee]

If I select the video it goes through the entire show and "encodes" it. Then normally it will burn to the disc in the drive. (This is what use to happen). But now as soon as the encoding is finished the program crashes and a dialog box comes up in addition to the crash box that say "you have inserted a blank disc, open in finder, eject, etc" The programs are TV Shows that are in HD and recorded to a TIVO HD box. I then have been using the TIVO Transfer application to download the show to my computer. Once it's on the computer I try and burn it to a disc and it (Toast) crashes after the encoding process. None of the video is edited. I have been able to convert it to iphone use and the program works fine, just won't allow to burn to a disc. Thanks for all your help.

 

~ Jim

That answers all my questions. Thanks. What could be happening is your optical drive is going to sleep waiting for Toast to finish the encoding. For some reason Toast just can't wake up a drive when it goes to sleep this way. The workaround is to choose Save as Disc Image instead of clicking the burn button. When the disc image is done, select it (a .toast file) using the Image File setting in the Copy window. Now burn your DVD. Since Toast crashed it may still have the encoded video in the Roxio Converted items folder. You can save a lot of time by dragging the .m2v file(s) from the converted items folder into Toast rather than start from scratch.

 

Hopefully this workaround will resolve the problem.

[Pete2001]

Toast has to re-encode a high definition video to the standard-definition video DVD specs, so choosing Never re-encode has no effect other than to make the scale wrong. I've never noticed that the scale is wrong when choosing Never re-encode when adding a HD video for a video DVD project. Now that I see that, just choose Automatic instead. But that raises the question about what is causing the crash. Does it happen right at the beginning of the encoding or some time in the middle or near the end? Did you do any editing of the video? Did the video come from a TiVo or EyeTV?

If I select the video it goes through the entire show and "encodes" it. Then normally it will burn to the disc in the drive. (This is what use to happen). But now as soon as the encoding is finished the program crashes and a dialog box comes up in addition to the crash box that say "you have inserted a blank disc, open in finder, eject, etc" The programs are TV Shows that are in HD and recorded to a TIVO HD box. I then have been using the TIVO Transfer application to download the show to my computer. Once it's on the computer I try and burn it to a disc and it (Toast) crashes after the encoding process. None of the video is edited. I have been able to convert it to iphone use and the program works fine, just won't allow to burn to a disc. Thanks for all your help.

 

~ Jim

[tsantee]

The source is MPEG-2, 1920 X 1080, 29.97 fps, Audio is dolby digital 5.1 48000 Hz.

 

The video is 1:04:28 long and when I put it in Toast it show 3.85 Gb on 1 disc at the bottom of the Toast window with encoding in automatic.

 

If I select "Custom"instead of "Automatic" it goes to 7.31 Gb on the disc and the settings are --- Video: MPEG-2, 4.0 mbps (8.0 mbps max), reencode: never. Audio: 192 Kbps But when I try and burn it to a disc on this setting it states "Not enough room".

 

 

 

Any help would be greatly appreciated.

 

Thanks,

 

~Jim

Toast has to re-encode a high definition video to the standard-definition video DVD specs, so choosing Never re-encode has no effect other than to make the scale wrong. I've never noticed that the scale is wrong when choosing Never re-encode when adding a HD video for a video DVD project. Now that I see that, just choose Automatic instead. But that raises the question about what is causing the crash. Does it happen right at the beginning of the encoding or some time in the middle or near the end? Did you do any editing of the video? Did the video come from a TiVo or EyeTV?

[tsantee]

When I change re-encode to never, then there is no compression and a 1 hour show is to many Gb to fit on a disc. It only does this in the "video" mode. If I select the mode to convert to use on my iphone, it works fine. this is the last crash report I had.

 

~ Jim

What are the specs and format of the source video? If it is MPEG 2 then there is plenty of room for a 1 hour program on a DVD. If it isn't MPEG 2 then Never Re-encode is ignored and Toast goes ahead and encodes it to MPEG 2. Provide more information about the source video and maybe I can troubleshoot this.

[Pete2001]

Have you downloaded the Toast 10.0.8 update from Roxio's software updates page? Are you running version 2.0 of TiVo Transfer?

 

You mention that Toast is encoding the TiVo video. It should be multiplexing rather than encoding. Go to the custom encoder settings window (you'll find it by clicking the More button) and change Re-encoding to Never. Something else to try is to choose Save as Disc Image rather than clicking the burn button. If that completes okay then burn the disc image to DVD using the Image File setting in the Copy window. If Toast was encoding rather than multiplexing the video it is possible the crash happened because Toast failed to wake up the disc drive that went to sleep while waiting for the encoding to finish.

 

When I change re-encode to never, then there is no compression and a 1 hour show is to many Gb to fit on a disc. It only does this in the "video" mode. If I select the mode to convert to use on my iphone, it works fine. this is the last crash report I had.

 

Process: Toast Titanium [1558]

Path: /Applications/Toast 10 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium

Identifier: com.roxio.Toast

Version: 10.0.8 (564) (10.0.8)

Code Type: X86 (Native)

Parent Process: launchd [108]

 

Date/Time: 2011-06-06 17:57:02.194 -0700

OS Version: Mac OS X 10.6.7 (10J869)

Report Version: 6

 

Interval Since Last Report: 136799 sec

Crashes Since Last Report: 3

Per-App Interval Since Last Report: 38212 sec

Per-App Crashes Since Last Report: 2

Anonymous UUID: 5611E3E0-D01A-4529-8E39-E795200E2BF4

 

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020

Crashed Thread: 7

 

 

~ Jim

[Pete2001]

1

[tsantee]

Thanks- I suspect you are correct as Toast now works well with other QT videos. The videos I'm trying to burn are from a commercial website- perhaps they have some sort of anti-copy code. What "specs" should I look for and can they be change? Will it help to convert the QT to another format?

I don't know if it is copy protection or something else. Toast tries to read the video's header when it is added so it can display the thumbnail image. My guess is this is where the problem is or it might be. It will help to convert it to a different video file if you have something that can do that. The specs I was wondering about include the size, frame rate, video codec and audio codec. But I'm not sure that knowing the specs will help me diagnose the problem. It might, though.

[ajb723]

This is very unusual so I suspect there is something to the QuickTime video file that is not normal. What are its specs (you can get those from a window when opened in QuickTime Player)?

 

There is a problem with Toast 10 after version 10.0.2 when making video DVDs on a G5 Mac. There won't be any text in the menus. If you have an early version of Toast 10 or have Toast 9 I recommend those for making video DVDs on your Mac. However, that shouldn't be a factor in the crashing you're experiencing.

 

Thanks- I suspect you are correct as Toast now works well with other QT videos. The videos I'm trying to burn are from a commercial website- perhaps they have some sort of anti-copy code. What "specs" should I look for and can they be change? Will it help to convert the QT to another format?

[tsantee]

I have a MacBook Pro running 10.6.7 and as soon as I open the program it is fine. The minute I select the media browser and go to TIVO it freezes. I have to force quit Toast 10. I have tried dragging the video file from my TIVO Transfer file in my Documents folder (Not using the media browser) and it loads into Toast just fine. After I insert a DVD it starts encoding and at the end of that it crashes and the dialog box for the finder comes up asking what I want to do with the blank disc. Any suggestions??

Have you downloaded the Toast 10.0.8 update from Roxio's software updates page? Are you running version 2.0 of TiVo Transfer?

 

You mention that Toast is encoding the TiVo video. It should be multiplexing rather than encoding. Go to the custom encoder settings window (you'll find it by clicking the More button) and change Re-encoding to Never. Something else to try is to choose Save as Disc Image rather than clicking the burn button. If that completes okay then burn the disc image to DVD using the Image File setting in the Copy window. If Toast was encoding rather than multiplexing the video it is possible the crash happened because Toast failed to wake up the disc drive that went to sleep while waiting for the encoding to finish.

[Jim Lively]

I have a MacBook Pro running 10.6.7 and as soon as I open the program it is fine. The minute I select the media browser and go to TIVO it freezes. I have to force quit Toast 10. I have tried dragging the video file from my TIVO Transfer file in my Documents folder (Not using the media browser) and it loads into Toast just fine. After I insert a DVD it starts encoding and at the end of that it crashes and the dialog box for the finder comes up asking what I want to do with the blank disc. Any suggestions??

[tsantee]

This is very unusual so I suspect there is something to the QuickTime video file that is not normal. What are its specs (you can get those from a window when opened in QuickTime Player)?

 

There is a problem with Toast 10 after version 10.0.2 when making video DVDs on a G5 Mac. There won't be any text in the menus. If you have an early version of Toast 10 or have Toast 9 I recommend those for making video DVDs on your Mac. However, that shouldn't be a factor in the crashing you're experiencing.