Jump to content
  • 0

Install Process Locks System


jimbob65
 Share

Question

I am using roxio creator 2011 pro on a HP e9280t computer running Windows 7 (64 bit). Recently I had a problem with one of the applications. I do not recall the exact name but it is the one that is used to display photos. I installed the disk and did a repair install. It appeared to run normally but did not fix the problem. I decided to do a re-install of roxio. I did a un-install of all of the roxio applications and tried to do a new install. The install progress would get a little less than two thirds done (according to progress bar) during “Installing Roxio Creator 2011 Pro” and then hang system. No keyboard, no mouse, no nothing. I tried it again with Norton Virus protection turned off. This did not work. I then did a un-install of the one application that did get installed and manually remove all folders that were roxio and sonic and repeated the install process. Still no luck. I do not want to do a complete system re-install. Any help would be appreciated.

Link to comment
Share on other sites

4 answers to this question

Recommended Posts

  • 0

I am using roxio creator 2011 pro on a HP e9280t computer running Windows 7 (64 bit). Recently I had a problem with one of the applications. I do not recall the exact name but it is the one that is used to display photos. I installed the disk and did a repair install. It appeared to run normally but did not fix the problem. I decided to do a re-install of roxio. I did a un-install of all of the roxio applications and tried to do a new install. The install progress would get a little less than two thirds done (according to progress bar) during “Installing Roxio Creator 2011 Pro” and then hang system. No keyboard, no mouse, no nothing. I tried it again with Norton Virus protection turned off. This did not work. I then did a un-install of the one application that did get installed and manually remove all folders that were roxio and sonic and repeated the install process. Still no luck. I do not want to do a complete system re-install. Any help would be appreciated.

 

 

 

Preparing your computer for installing Roxio products.

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN

 

Complete Uninstall of Creator 2011.

 

Number 11 in my signature.

 

Pinned posts at the top of Installation/Uninstallation/Update forum..

 

http://forums.support.roxio.com/forum/270-installationuninstallationupdate/

Link to comment
Share on other sites

  • 0

The above did not help. However a strange thing happen. My daughter was using my PC and performed a Google Map, which worked okay. She selected Google Earth from a option in Google Map. The computer frooze as before. I restarted the computer, and since I never use Google Earth, I decided to remove it. During the un-install of Google Earth I got an error related to the following file: b9d2d.msi. The comment said something about Roxio running and could not compete the un-install. Roxio was NOT running. I answered no to the question. (Do not ask, I did not think to write it down.) And the Google Earth uninstall was not workimg correctly. I killed the Google earth un-install, rebooted and preformed another Google Earth un-install. This time I answered Yes to the question and got a complete un-install of Google Earth. It seems to me the Roxio problem could be related to a msi file but I have no idea what to do with the information.

Link to comment
Share on other sites

  • 0

The above did not help. However a strange thing happen. My daughter was using my PC and performed a Google Map, which worked okay. She selected Google Earth from a option in Google Map. The computer frooze as before. I restarted the computer, and since I never use Google Earth, I decided to remove it. During the un-install of Google Earth I got an error related to the following file: b9d2d.msi. The comment said something about Roxio running and could not compete the un-install. Roxio was NOT running. I answered no to the question. (Do not ask, I did not think to write it down.) And the Google Earth uninstall was not workimg correctly. I killed the Google earth un-install, rebooted and preformed another Google Earth un-install. This time I answered Yes to the question and got a complete un-install of Google Earth. It seems to me the Roxio problem could be related to a msi file but I have no idea what to do with the information.

 

 

it sounds like your computer has issues.

 

Have you contacted HP?

 

Have a read around this >> http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/e9280t-problems-and-complaints/td-p/143199

Link to comment
Share on other sites

  • 0

Strange, I just received an email today from HP about the class action lawsuit (Notice of Proposed Settlement of HP Pavilion Elite Desktop Litigation - Reference #29148471). My HP has had these problems of locking up, blue screen, and no responce since I have had it. I will be keeping an eye on this. However, Roxio has been working fine up until last week. I still think some app is not working right or the registery file had a problem, which I do not want to touch.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...