Videowave Error13.exe

[Chuck81004]

Getting a Runtime Error when opening VideoWave

 

Program:C\Program Files (x86)\Roxio 2011\VideoUI\VideoWave13.exe

 

This program worked till this morning, when it did a program update. Now cannot create a DVD

 

(You say there was no update. Must have been for another program. Thought it was Roxio 2011)

 

 

 

Tell us what happened

 

The more data you give us, the better. The Community's ability to resolve your issue is dependent on being able to understand not just an error code, but what contributed to your project.

 

 

•Error code or issue: Program:C\Program Files (x86)\Roxio 2011\VideoUI\VideoWave13.exe

 

•What kind of project were you working on:Trying to make a DVD

 

•What kinds of files were you using and where did you get them? No files. Opened Roxio 2011, went to "create DVD" and program came up with the runtime error

 

•Did you complete your project or did it stop at a certain point in the process? No

 

•Have you ever successfully completed the task that you are contacting us about? No. Have completed other tasks with the softward, untill this morning

 

•Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? No

 

 

 

Tell us about your computer

 

Your computer specifications have a huge impact on software performance and functionality.

 

•Operating System (including service packs): Windows 7

 

•Make: Dell

 

•Model: Insperion 580

 

•Video card : Intel® HD Graphics

 

•Processor speed:650 @ 3.20GHz

 

•RAM: 8GB

 

•Free hard drive space:

•I last did an operating system update on: Over a week ago

[Jim_Hardin]

Open Creator 2011 and click on Help-About. What is the full version number? There is an SP1 and if you have it, it will show up in the Version.

 

Then let's try this...

 

Do the Prep Steps to the letter!

 

Then start to install of the Suite, only pick Repair when it is offered.

 

Now this will wipe out SP1 but check for functionality before going to Help - Check for software updates

[Dacsone]

I'm currently having the same problem and I can't get to the "Prep Step" hyperlink, is there another link?

[ogdens]

Here you go

http://corel.force.com/index/articles/en_US/Master_Article/000012552-Preparing-your-computer-for-installing-Roxio-products?retURL=%2Farticles%2Fen_US%2FMaster_Article%2F000012510-Complete-uninstall-instructions-for-Creator-2011-2012%3FretURL%3D%252Fapex%252Fkbsearchresultspage%253FapplicationSubCategory%253DNONE%2526keyWords%253DComplete%252BUninstall%252Bof%252BCreator%252B2011%252B%252526%252BCreator%252B2012%2526lang%253Den_US%2526productSubCategory%253DNONE%2526productTopCategory%253DNONE%2526subTopicCategory%253DNONE%2526subTopicCategoryText%253DNONE%2526topicCategory%253DNONE%2526topicCategoryText%253DNONE%26popup%3Dfalse%26lang%3Den_US%26productTopCategory%3DNONE%26applicationSubCategory%3DNONE%26productSubCategory%3DNONE%26topicCategory%3DNONE%26topicCategoryText%3DNONE%26subTopicCategory%3DNONE%26subTopicCategoryText%3DNONE%26articleId%3DkA060000000L3dk&popup=false&lang=en_US&articleId=kA060000000L3eQ