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Download Error Code 403?


Julz SBCA
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Hi! I have Photoshow 6 and I just recently started using this product. I was able to complete 2 photoshows about a month ago. Today, I have gone to upload 2 new photoshows (one 33 pics other 200+) and am unable to upload either to my photoshow member page. I can 'burn' a CD but that's it.

 

I keep getting the error code 403 right at the very last few seconds of the upload. I have tried all 3 resolutions from the customer support and still am unable to complete. These included:

 

saving the file as a new name and retrying the upload

turning off my firewalls and security software

I chose to also try rebooting

 

But none of these worked.

 

Any ideas? The one show is for my parent's 49th anniversary and I wanted to send it to them and my sibs this weekend, via the Internet.

 

Thanks!

 

Julie

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Hi! I have Photoshow 6 and I just recently started using this product. I was able to complete 2 photoshows about a month ago. Today, I have gone to upload 2 new photoshows (one 33 pics other 200+) and am unable to upload either to my photoshow member page. I can 'burn' a CD but that's it.

 

I keep getting the error code 403 right at the very last few seconds of the upload. I have tried all 3 resolutions from the customer support and still am unable to complete. These included:

 

saving the file as a new name and retrying the upload

turning off my firewalls and security software

I chose to also try rebooting

 

But none of these worked.

 

Any ideas? The one show is for my parent's 49th anniversary and I wanted to send it to them and my sibs this weekend, via the Internet.

 

Thanks!

 

Julie

 

I put that error code in the search engine and found quite a few responses, here is one,

 

http://forums.support.roxio.com/topic/71239-cant-upload-completed-photoshow/page__p__364131__hl__error++403__fromsearch__1#entry364131

 

 

 

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Hi,

 

I had the same problem. My photos were stored ad A NAS (LG). The problem was gone when i used photos that were stored at my normal harddisk (C:\ drive).

 

I think the pasword on the NAS caussed the problem.

 

Succes,

 

Nico

 

Nico, you are posting to a thread that is over 6 months old so it may be of limited help but thatnk you for posting anyway.

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