Creator 2011 Pro Limitations Of Image Backups

[OldPaulie]

I was originally under the impression that one of the strong points of using Roxio BackonTrack to take a full system (image) backup was the ability to recover a single file or folder from that backup. WRONG!

It took me many emails back and forth to Roxio Support to finally get them to confirm that a single file or folder cannot be recovered from an image backup. The entire image must be restored (with any updates to files done after taking that backup lost of course). If, after an image backup, you try to recover a file, you do not get any message telling you that you can't do that. You just get an unclear error message. It seemed that Support did not really know about that limitation at first but finally they admitted that it can't be done. The only way to recover individual files or folders is to have taken backups without using the image backup capability. That means that the image backups should only be used basically as an emergency measure for a total failure of the system hard drive. If anyone has different information, let us know about it.

[sknis]

I was originally under the impression that one of the strong points of using Roxio BackonTrack to take a full system (image) backup was the ability to recover a single file or folder from that backup. WRONG!

It took me many emails back and forth to Roxio Support to finally get them to confirm that a single file or folder cannot be recovered from an image backup. The entire image must be restored (with any updates to files done after taking that backup lost of course). If, after an image backup, you try to recover a file, you do not get any message telling you that you can't do that. You just get an unclear error message. It seemed that Support did not really know about that limitation at first but finally they admitted that it can't be done. The only way to recover individual files or folders is to have taken backups without using the image backup capability. That means that the image backups should only be used basically as an emergency measure for a total failure of the system hard drive. If anyone has different information, let us know about it.

 

Are you talking about the version in Creator 2011 or the version in Creator 2011 PRO?

 

I thought that the version that came with the PRO (BOT 4) could restore files only. Therer are other threads along these lines also.

 

 

 

 

 

[OldPaulie]

Are you talking about the version in Creator 2011 or the version in Creator 2011 PRO?

 

I thought that the version that came with the PRO (BOT 4) could restore files only. Therer are other threads along these lines also.

 

I am using Creator 11 Pro, which has the ability to do active backups of files and folders but also to do whole image backups. It's the whole image backup that will not allow recovery of single files or folders.

[sknis]

I am using Creator 11 Pro, which has the ability to do active backups of files and folders but also to do whole image backups. It's the whole image backup that will not allow recovery of single files or folders.

 

So your original post was informational only?

[Brendon]

I am using Creator 11 Pro, which has the ability to do active backups of files and folders but also to do whole image backups. It's the whole image backup that will not allow recovery of single files or folders.

Yes.

 

That severely limits the practical use of BackOnTrack, doesn't it.