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Encoding Issues


john5300
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I have have a recurring problem which is apparently common with this software. There seems to be a problem of "replacing" random jpeg files with BLACK. The Text effect does however show up. I Have read about other folks having this same problem here in this discussion grp and tried all the remedies. I have spent over 4hrs on the phone with techicians...one of which said that Roxio does not support JPEG files...Is there any help out there??

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From what you posted, I might assume you're trying to create a slide show DVD using some version of Roxio software. And if that's true, then, as you've seen with most of your pictures, .JPG files ARE supported.

 

Now, if you could provide us some more information, such as what version your running (Creator 2011, Creator 2010, Easy Media Creator x), and then which application within that version that you're running (VideoWave? the SlideShow assistant?), we might be able to give you some more specific help.

 

Also, you say you've "tried all the remedies"... and those would be? The more information you give us, the more likely you'll be to get a good answer.

 

So, let us know!

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From what you posted, I might assume you're trying to create a slide show DVD using some version of Roxio software. And if that's true, then, as you've seen with most of your pictures, .JPG files ARE supported.

 

Now, if you could provide us some more information, such as what version your running (Creator 2011, Creator 2010, Easy Media Creator x), and then which application within that version that you're running (VideoWave? the SlideShow assistant?), we might be able to give you some more specific help.

 

Also, you say you've "tried all the remedies"... and those would be? The more information you give us, the more likely you'll be to get a good answer.

 

So, let us know!

 

Thanks, I am using Creator 2011 and then using VideoWave. I have used 2 different DVD burners, I have copied it as a video file on my hard drive. all showing the same results...It appears to happen witin the encodeing process as you can see it happening in the preview screen! I have been told to update the firmware...Roxio Says that this can be a "risky busness"

 

Yes of course I am aware that Roxio supports JPEG however The live Support technician said that Roxio does not support JPEG but does support PPG! LOL

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Okay, well, I don't have any sort of fool-proof solution. The problem isn't the burner. I've had the black image problem too. One thing you can do is try changing the encoding from hardware to software (or vice verse) and see if that solve the problem. Sorry, I don't have the the program in front of me at the moment, but the sequence is something like, tools -> options. A little digging and you should find it.

 

Alternatively, I've gotten some to work by re-sampling the image down, as I found that the worst offenders tended to be larger images. And since the final encoding of DVD quality is 720 x 480 (NTSC) then having a 4000 x 3000 some odd pixel image isn't going to be appreciated anyway.

 

Of course, you may have already tried those solutions.

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SonicCinePlayerDVDDecoderPackv2.31_SDD.exe.

 

I'm totally new to this Roxio site. I have no idea how to even send a general request for discussion.

 

But the problem I have is I cant download the SonicCinePlayerDVDDecoderPackv2.31_SDD.exe. I purchased on line..and the Roxio support customer service folks aren't any help.

Been trying for two weeks with no results.

 

I have Windows XP on a PC .

 

How can I get this message to the larger community of Roxio Product Users.

 

Thanks

 

Bob

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Okay, well, I don't have any sort of fool-proof solution. The problem isn't the burner. I've had the black image problem too. One thing you can do is try changing the encoding from hardware to software (or vice verse) and see if that solve the problem. Sorry, I don't have the the program in front of me at the moment, but the sequence is something like, tools -> options. A little digging and you should find it.

 

Alternatively, I've gotten some to work by re-sampling the image down, as I found that the worst offenders tended to be larger images. And since the final encoding of DVD quality is 720 x 480 (NTSC) then having a 4000 x 3000 some odd pixel image isn't going to be appreciated anyway.

 

Of course, you may have already tried those solutions.

 

 

Yes I changed the encodeing from Hardware to Software; either way makes no difference. I will double check immage size however I am pretty sure that the are all the same size. It appears the this is a glitch in Roxio's software...that is not acceptable.

John

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SonicCinePlayerDVDDecoderPackv2.31_SDD.exe.

 

I'm totally new to this Roxio site. I have no idea how to even send a general request for discussion.

 

But the problem I have is I cant download the SonicCinePlayerDVDDecoderPackv2.31_SDD.exe. I purchased on line..and the Roxio support customer service folks aren't any help.

Been trying for two weeks with no results.

 

I have Windows XP on a PC .

 

How can I get this message to the larger community of Roxio Product Users.

 

Thanks

 

Bob

 

I am new also, probably more frustrated than you with the support! I kinda jumped in here setting up a new topic. Good Luck

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Yes I changed the encodeing from Hardware to Software; either way makes no difference. I will double check immage size however I am pretty sure that the are all the same size. It appears the this is a glitch in Roxio's software...that is not acceptable.

John

 

 

If there was a "glitch" in the software, everyone would be reporting it.

There have been a few post from people experiencing "black" frames. In some cases the very high resolution appears to be the cuplrit. What resolution are your photos?

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If there was a "glitch" in the software, everyone would be reporting it.

There have been a few post from people experiencing "black" frames. In some cases the very high resolution appears to be the cuplrit. What resolution are your photos?

 

Iguess that I should give up on Roxio and fimd some softwarte that can do the job to completion!

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Iguess that I should give up on Roxio and fimd some softwarte that can do the job to completion!

 

I have changed the size of some photos. size doen't appear to be the issue. This IS a very common problem in Roxio. I have a Friend with the same problem. This disscussion grp has had several people having the same problem. I ha done Everything suggested to me and nothing changes the outcome. It appears to me to be a software issue that Roxio fails to admit to!

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I have changed the size of some photos. size doen't appear to be the issue. This IS a very common problem in Roxio. I have a Friend with the same problem. This disscussion grp has had several people having the same problem. I ha done Everything suggested to me and nothing changes the outcome. It appears to me to be a software issue that Roxio fails to admit to!

 

You changed the size but did you change the piixel count (resolution)? Remember if you are making a standard DVD, the resolution of all the pictures have to be reduced to play at 720 by 480. Only AVCHD and Blu-ray discs are higher resolution. Industry standard; not Roxio.

 

It is not all that common for the number of people that bought the software. I have never had that issue. Since there is no definitive answer to solve the problem, then there are still several possible causes.

 

Get your money back if you bought the program directly from Roxio's on line store in the last 30 days.

Edited by sknis
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I have NEVER found Size to be a factor!!!

 

I have had this problem twice and one fix was to disable the onboard Video Chip and install a real Video Card!

 

Rebooted and never saw a black panel since then, going on 2nd year…

 

Another PC started throwing black panels and an update of the Video Card drivers eliminated the problem…

 

I have never seen it since then and I test it against all versions as they come out.

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I have changed the size of some photos. size doen't appear to be the issue. This IS a very common problem in Roxio. I have a Friend with the same problem. This disscussion grp has had several people having the same problem. I have done Everything suggested to me and nothing changes the outcome. It appears to me to be a software issue that Roxio fails to admit to!

 

Could you detail those things please? Remember, we're not there looking over your shoulder, so saying you've "done everything suggested" really tells us nothing in this context.

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You changed the size but did you change the piixel count (resolution)? Remember if you are making a standard DVD, the resolution of all the pictures have to be reduced to play at 720 by 480. Only AVCHD and Blu-ray discs are higher resolution. Industry standard; not Roxio.

 

It is not all that common for the number of people that bought the software. I have never had that issue. Since there is no definitive answer to solve the problem, then there are still several possible causes.

 

Get your money back if you bought the program directly from Roxio's on line store in the last 30 days.

 

I have been working with Roxio for years, I have had 2011 since October.

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Well, that's entirely up to you. Remember, those who have been responding to you are fellow users, not paid Roxio employees. We're just trying to help you out, and can only go by what you explicitly tell us. The rest is guessing, which most of us don't care to do too much of.

 

At this point, we know you have resized some of your pictures and changed from hardware to software encoding, but we don't know if you've checked for more recent video drivers, we don't know what version of Windows you're running, what video card or chip you might have, processor, or anything else you may have tried. Have you tried converting any of the pictures that are coming out black to .PNG files?

 

I also agree that it would be nice not to have to jump through any hoops to make it work, but if you happened to find a solution that worked reliably, that can be passed on to others, and pushed back to Roxio.

 

Enjoy!

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I have NEVER found Size to be a factor!!!

 

I have had this problem twice and one fix was to disable the onboard Video Chip and install a real Video Card!

 

Rebooted and never saw a black panel since then, going on 2nd year…

 

Another PC started throwing black panels and an update of the Video Card drivers eliminated the problem…

 

I have never seen it since then and I test it against all versions as they come out.

 

Texan in this thread solved the problem by changing the resolution size. There have been several posters with the same problem who solved it by changing the resolution to dismiss it outright.

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I wonder if John knows how to change the resolution or is afraid to do thiat because he thinks he will lose too much?

 

John, use Photosuite to change the resolution. (pixels) to something like 200-400 per inch. Your videos will be 720 by 480 lines of display so the pictures are not going to be very sharp anyway.

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I know, yet not a single one of us has ever been able to duplicate the problem with large files... :(

 

I've never tried to intentionally create the problem, but I have had the problem and solved it by resizing the images to make them smaller. The worst offenders were large, vertically oriented images.

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I wonder if John knows how to change the resolution or is afraid to do thiat because he thinks he will lose too much?

 

John, use Photosuite to change the resolution. (pixels) to something like 200-400 per inch. Your videos will be 720 by 480 lines of display so the pictures are not going to be very sharp anyway.

 

 

If I can't have a crisp DVD then I don't want it! I have completed several other project and havent had this problem. Obviously you guys have no solution....

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I've never tried to intentionally create the problem, but I have had the problem and solved it by resizing the images to make them smaller. The worst offenders were large, vertically oriented images.

 

Why should that matter? It is a problem that Roxio will not admit to

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If I can't have a crisp DVD then I don't want it! I have completed several other project and havent had this problem. Obviously you guys have no solution....

 

Umm... crisp is defined by the DVD specifications. Just to clarify, for NTSC, DVD resolution is 720x480. So, even if you start with a 4000x3000 pixel picture it will be resampled and displayed at 720x480 from your DVD slideshow movie. So what we're saying is that it's not going to hurt the final image to resample your picture down, prior to putting it into Videowave.

 

Yes, I agree there's a problem, but if resampling the picture gets you a complete project, it is a workaround.

 

Keep in mind that even if you find a different product that does everything you want to do here, the final image will still be 720x480.

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