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Copy And Convert Crashes When Selecting Movie


momof10
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Every time I try to select a movie from a dvd to convert, I get a message stating that the program has encountered an error and is closing. I can get as far as "add movie" then select a video from the file, but when I click on the file and the Video Copy and Convert screen comes up, the error message pops up and there's no choice but to close the program. I have checked and all of the updates have been downloaded and installed according to the Roxio updater. Any ideas?

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