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Audio Cleaner Not Working


obmar
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I have a xps 8300 Dell computer, intel core 7 a23.4 GHz, 8 GB memory, running Roxio 2011 pro.

I am trying to edit out extra noise of an outside video using videowave. I click on the native soundtrack to open the audio editor. I can click play, the movie starts in the small window and I hear the sound. I click on the Clean Audio button and the Audio Cleaner window opens. Step 1 says to select sampleing of the waveform. Step 2 - Click on play to listen and then toggle apply buttone to hear the difference.

 

I hear no sound from either play button, and toggling makes no difference. Cancelling closes that window and I go back to audio editor.

If I select check box apply cleaning filter and select OK, then the program grays out, Error message = Videowave has stopped working - A problem has caused the program to stop working. Windows will close the program and notify you if a solution is available.

 

The program returns to audio editor.

 

Yesterday I called Roxio support, could hardly understand her with my bad hearing. She suggested I should have uninstalled Roxio versions that came with my computer before loading 2011 pro. I did as suggested and installed it again, with the same result in audio cleaner.

 

Today I called again and Tech support asked if I had DirectX loaded on my computer. I looked under programs and did not see it. He sent me a link to load DirectX from microsoft. I downloaded the program and installed it. I still could not see a Microsoft program called Directx under programs. I thought maybe I did not load it correctly and started the Directx installer again, but it said that I already had the current version loaaded. Audio cleaner still did not work.

 

What can I do to use the audio cleaner?

Edited by obmar
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I have a xps 8300 Dell computer, intel core 7 a23.4 GHz, 8 GB memory, running Roxio 2011 pro.

I am trying to edit out extra noise of an outside video using videowave. I click on the native soundtrack to open the audio editor. I can click play, the movie starts in the small window and I hear the sound. I click on the Clean Audio button and the Audio Cleaner window opens. Step 1 says to select sampleing of the waveform. Step 2 - Click on play to listen and then toggle apply buttone to hear the difference.

 

I hear no sound from either play button, and toggling makes no difference. Cancelling closes that window and I go back to audio editor.

If I select check box apply cleaning filter and select OK, then the program grays out, Error message = Videowave has stopped working - A problem has caused the program to stop working. Windows will close the program and notify you if a solution is available.

 

The program returns to audio editor.

 

Yesterday I called Roxio support, could hardly understand her with my bad hearing. She suggested I should have uninstalled Roxio versions that came with my computer before loading 2011 pro. I did as suggested and installed it again, with the same result in audio cleaner.

 

Today I called again and Tech support asked if I had DirectX loaded on my computer. I looked under programs and did not see it. He sent me a link to load DirectX from microsoft. I downloaded the program and installed it. I still could not see a Microsoft program called Directx under programs. I thought maybe I did not load it correctly and started the Directx installer again, but it said that I already had the current version loaaded. Audio cleaner still did not work.

 

What can I do to use the audio cleaner?

 

What format are the video files and how much noise do you have to remove?

 

If there is a lot of extraneous noise, you should use Sound Soap to clean up the audiio if it is supported format. When you answer the above, we can tell you if you can use Sound Soap and how to do it.

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What format are the video files and how much noise do you have to remove?

 

If there is a lot of extraneous noise, you should use Sound Soap to clean up the audiio if it is supported format. When you answer the above, we can tell you if you can use Sound Soap and how to do it.

 

My file format: Movie Clip (.MPG)

 

I have one scene, 2 - 3 minutes, in an outdoor wedding where a jet flies overhead.

 

Does the Roxio Audio Cleaner work for other users? I was hoping to be able to use it for other projects.

 

Thanks for your help!

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My file format: Movie Clip (.MPG)

 

I have one scene, 2 - 3 minutes, in an outdoor wedding where a jet flies overhead.

 

Does the Roxio Audio Cleaner work for other users? I was hoping to be able to use it for other projects.

 

Thanks for your help!

 

Yes, it works for me. You will never get rid of that jet flying over with any audio editing program. Your best bet is to use Sound Soap which came with your PRO version. It is in the Bias folder on all programs.

 

1) Open Roxio Media Manager (Video tab),

2) Navigate to the file and right click on it.

3) Select to export the audio as a wav file, name and save it where you'll remember where it is.

4) Open Sound Soap. You'll have to register it if you haven't yet- The process is tricky - it is Bias's process; not Roxio's:P.

 

5) Add that wav file. Follow the instructions on how to clean up the audio. Tutorial here (link) Look on the right to watch it..

6) Save it after you have cleaned it up as well as you could.

7) Open Edit Video -Advanced and add the video file.

8) Click on show/hide tracks and select native audio. Mute that track.

9) Make sure you are at the beginning of the video and add that wav file on the music track.

10) Preview it. It should like up exactly.

11) Output that file or save the project to work with later.

 

Unless you are willing to spend thousands on an audio editing program, Sound Soap will be the best you can use. The one in Video Wave is NOT a full service audio editior.

 

Now, are you having any other issues with Creator 2011? You may have a partial bad install.

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I just reloaded the Roxio software on my new computer for the third time, trying to solve this problem. I had not reloaded disk 2 yet with sound soap but will do it this evening. I had previously used Creator 10 and recently upgraded to 2011 pro, and then upgraded computer to handle 2011 Pro. I will check back in if I have problems, but your instructions look easy enough to follow.

 

Thank You again for your help.

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I reloaded disk 2 of the 2011 pro with the Bias Sound Soap SE. Created a wave file from a video clip and opened it with sound soap, but had no sound from it.

I sent this message to Sound Soap tech support.

OPen a wave file but had no sound. Had error on opening: Cannot find sound device.

 

Tech support replied with:

When using the stand-alone edition of SoundSoap with some Windows systems that feature Realtek sound cards, it's possible to get an error message about SoundSoap not being able to find a sound device.

 

To solve this problem, simply plug a 1/8" cable into the sound input port on the sound card, as both the Input and Output must have *something* connected to them, even if you're not feeding an input signal into the sound card.

 

The 1/8" cable can be just a cable with nothing connected on the other end, headphones - anything with a 1/8" connection.

 

Please let us know if you need help with anything else.

 

I plugged a jack into the microphone plug and sound soap worked okay. I now wonder why no one at Dell or Roxio knew about this work around. I had hoped this would fix the Roxio audio cleaner but it did not. Sound soap works but it did not remove the jet sounds. I am guessing that since the sound changes as it flys overhead that it cannot block it all out like a single sound or background noise.

 

I will continue to play with it to clean up the rest of the video soundtrack.

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I plugged a jack into the microphone plug and sound soap worked okay.

 

I now wonder why no one at Dell or Roxio knew about this work around. I had hoped this would fix the Roxio audio cleaner but it did not. Sound soap works but it did not remove the jet sounds. I am guessing that since the sound changes as it flys overhead that it cannot block it all out like a single sound or background noise.

 

 

You didn't ask or say anyhting about not being able to work with Sound Soap in your posts. How were we able to know that you had issues. Did you ask Dell or Roxio about your Sound Soap issue?

 

Using a jumper wire with some audio chips is a know way of getting to hear what is recording/playing.

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