Sound Issue

[GOFORBROKE]

When I look at my Recording Devices and look at the Roxio Game Capture's line. The bar is fully green. Meaning it's on blast. I went to "Line Properties" and then "Levels" and drop it to 0 it doesn't do anything. Then I press the "mute" button and that works perfectly fine. Is there a way to get rid of it? How do I find out it's my audio card that's causing this.

[d_deweywright]

Still waiting for my unit to arrive....

[GOFORBROKE]

Hummm, nice.

 

I tried to reproduce the error in a virtual machine and after many attempts, I did.

 

If I install VideoWave and not use any codec pack, the sound works.

 

When I installed "K-lite Mega Pack", the sound continued working.

 

Uninstall the "K-lite Mega Pack", reboot and installed "Windows 7 Codec" ... The sound is bad.

 

Uninstall videowave the sound was still bad.

 

Uninstall "Windows 7 codecs", restarted Windows, install "K-lite Mega Pack" and the sound is working again.

 

Install videwave and the sound continued very good.

 

Uninstall the "K-lite Mega Pack" and installed "Windows 7 Codec" ... The sound was bad again.

 

Soon I think the problem is incompatibility with some sofwtare component with these codecs pack.

 

I suggest only installing FFDSHOW, select this for all audio codecs and test.

 

Who can test and post if it worked, be very welcome

 

 

 

 

Claudio

 

I see a lot of FFDShow options?

[GOFORBROKE]

Is there any update on this? I really hate re-editing these to fit my needs. Especially when I am broadcasting.

[GOFORBROKE]

Is the staff looking this?

[CarpeVexillum]

Just save another $100 and buy an Hauppage HD PVR. Easily picked up at Best buy in store and it comes loaded with the extra 100 worth of features and flexibility.

[GOFORBROKE]

Just save another $100 and buy an Hauppage HD PVR. Easily picked up at Best buy in store and it comes loaded with the extra 100 worth of features and flexibility.

Why would I invest another 100 dollars? I minus well go for Black Magic instead.

[Keldor]

Just save another $100 and buy an Hauppage HD PVR. Easily picked up at Best buy in store and it comes loaded with the extra 100 worth of features and flexibility.

 

Looks like I'm going to have to, having wasted £66 on this and Roxio don't seem to be bothering themselves to do anything about it or even update people on what they think is causing the problem...

[Continuous]

please fix the sound issue

[d_deweywright]

We're trying to get some answers from "the powers that be." In the meantime, I'm waiting for my unit to arrive.

[GOFORBROKE]

We're trying to get some answers from "the powers that be." In the meantime, I'm waiting for my unit to arrive.

 

Okay. Hopefully, there's an solution to this or an update.

[GOFORBROKE]

I don't think we'll see this update anytime soon from Roxio's team. All they do is point us to their "fix" link when it does nothing to us.

[Keldor]

Yes, but it's only a temporary fix.

 

I've reinstalled the software four times in under a week since I got the thing because the same sound issue keeps coming back.

 

And I've tried it on four different PC's and it's always the same, it works fine then the sound blasting returns.

 

We need this sorted, because uninstalling and reinstalling the software is not a proper fix, otherwise this product is useless and we've wasted alot of money on a product that doesn't work properly.

[GOFORBROKE]

I hope you get it soon. I tried changing settings. Nothing. I wish there is a program to decrease the bass in Roxio. That's all it is. Not distorted. Just BASS is high.

[GOFORBROKE]

Seriously...This is getting irritated as hell.

[d_deweywright]

I'm still waiting for a cable that should be arriving later today. So, depending on when I get out of work I may or may not have a chance to try things out tonight.

 

Have you tried the temporary fix of uninstalling/reinstalling the Game Capture software? Has that helped? If you haven't tried it, could you, and let us know if it makes any difference, even if only temporarily?

[jonatsonic]

GOFORBROKE

 

I removed your comment on the documentation notes that I pinned.

 

Here's why:

 

1) The current list of suggestions has been tested to resolve the original issue by engineering and does work for a lot of people, but obviously it's not working for everyone.

 

2) People should try those steps first. Many people come here without checking the KB or submitting a webticket, so they can report they have tried those steps first or forum users can point to that post as a first step.

 

3) I'm working with engineering to see if we can grab a few users from here who are experiencing this issue so they work with them directly. Engineering has been unable to replicate the issue, so it's been tough to resolve.

 

Thanks,

 

Jon

[GOFORBROKE]

GOFORBROKE

 

I removed your comment on the documentation notes that I pinned.

 

Here's why:

 

1) The current list of suggestions has been tested to resolve the original issue by engineering and does work for a lot of people, but obviously it's not working for everyone.

 

2) People should try those steps first. Many people come here without checking the KB or submitting a webticket, so they can report they have tried those steps first or forum users can point to that post as a first step.

 

3) I'm working with engineering to see if we can grab a few users from here who are experiencing this issue so they work with them directly. Engineering has been unable to replicate the issue, so it's been tough to resolve.

 

Thanks,

 

Jon

1: Of course it's not working. This is an issue within the device itself. Even when I remove the software and reinstalled. I'm still getting a nasty bass sound. Even when I play around with the "Level" tab. It isn't helping at all. Everyone that recently got theirs is having issue with audio. It's irritating.

 

2: We attempted everything. That is why we're here now. As a whole community, we can narrow down the situation. Speaking with a directly staffs can take a while. However, as a community, we can discuss as a group and hope to find a solution.

 

3. It's hard for engineer to replicate this issue because they're probably using a computer that is 100% supportive on their end. Have they taken it to their house and tested this out vs at their own company's computer?

 

Is it hard for Roxio's Engineering to update this with an audio setting? I posted an image of my Roxio's Line Capture. It's sky rocketing. Even if I put the game to it's lowest setting of sound. I'm not going to increase the volume of my TV just to hear what's going on.

[jonatsonic]

1: Of course it's not working. This is an issue within the device itself. Even when I remove the software and reinstalled. I'm still getting a nasty bass sound. Even when I play around with the "Level" tab. It isn't helping at all. Everyone that recently got theirs is having issue with audio. It's irritating.

 

2: We attempted everything. That is why we're here now. As a whole community, we can narrow down the situation. Speaking with a directly staffs can take a while. However, as a community, we can discuss as a group and hope to find a solution.

 

3. It's hard for engineer to replicate this issue because they're probably using a computer that is 100% supportive on their end. Have they taken it to their house and tested this out vs at their own company's computer?

 

Is it hard for Roxio's Engineering to update this with an audio setting? I posted an image of my Roxio's Line Capture. It's sky rocketing. Even if I put the game to it's lowest setting of sound. I'm not going to increase the volume of my TV just to hear what's going on.

 

Hey GOFORBROKE

 

1. Actually, we're pretty sure it's not the device itself. We think it maybe a conflicting codec issue (one user was able to replicate the issue installing and uninstalling a codec, but that doesn't solve the issue for everybody - just him), otherwise this would be on every system for every device.

 

2. Agreed. That's why it's here and we rarely edit discussions between users. We do listen and we learn a lot from users as they tend to think out of the box. However, some of the out of the box thinking can't be applied as it involves third party solutions ("hey, try using Krazy Kodec" or "wipe your registry with this shareware app from a spoofed IP address"). As an aside, exceptions for edits are repetitive posts, spammers, other forms of advertising, abusive or demeaning discussions, and legal issues for the company or our partners.

 

3. We (as well as every software manufacturer) do use cleanish systems in testing because it's the only baseline that can be established. Here's why: every person reading this has a very different configuration for the computer: hardware, what they have installed, etc. Free codecs, shareware, utilities, demos, etc make it nearly impossible to test for every permutation.

 

That said, what would be really helpful for us is if anybody who is experiencing this issue could upload their DXDiag to this forum for us or other users to review. Just simply type "dxdiag.exe" into your Windows search box, wait for it to load (green bar on lower left), then click "save all information". Then upload the text file to here. Be sure to include your forum handle in the text file name in case we need to contact or escalate anybody.

 

Jon

[Buuhan1]

Still no solution for this problem? This is quite a poor product if it can't even capture sound properly, what good is it?

[Skilled]

I have this issue too, the bass is really loud and that causes this. I'm not sure on how to lower it. I think its a fault with the device seeing as how a lot of people have this. Maybe a code wrong causes the device to amp up the bass?

 

Just a guess really.

[Keldor]

Still no solution for this problem? This is quite a poor product if it can't even capture sound properly, what good is it?

 

No good at all.

 

Over two months of waiting now, and they still haven't fixed this major issue that a lot of people have.

 

I bought this as a cheaper alternative to spending over £100 on a HD Video Capture Card, I should've just bought that instead of this, since they can't be bothered with fixing it or updating people on any progress they've had at finding what's causing it...

[GOFORBROKE]

Well, I am having no issue at the moment. Afterall, I spend 49.99 USD and got two capture device for the price of one. Not going to argue.

[tbrewst]

Ok,and from that screen when you hit properties and then go to the Levels tab you can't adjust it there?

 

Other than that I don't really know how you'd get it.

 

If you cannot adjust the volume in the Control Panel then it's possible that you have a problem with the device itself.

 

I have been reminded that even though there's no amplification there is a conversion done from an Analog signal to a Digital one (Thanks Dave).

 

I'd get a hold of support and see what they have to say.

Or take it back to where you bought it and try to exchange it.

[Vaughn Whiskey]

When I look at my Recording Devices and look at the Roxio Game Capture's line. The bar is fully green. Meaning it's on blast. I went to "Line Properties" and then "Levels" and drop it to 0 it doesn't do anything. Then I press the "mute" button and that works perfectly fine. Is there a way to get rid of it? How do I find out it's my audio card that's causing this.

hmmm i am not sure the best solution is for this but maybe a quick temp fix would be lowering the ingame volume settings under main menu game options or your main xbox game settings.

[tbrewst]

Try this:

 

On your taskbar right click on the Volume icon.

Hit Recording Devices.

You should see something like "Line Roxio Gamecap as one of the devices.

Highlight it and then click Properties.

When a box pops up see if one of the tabs is Levels.

If there is then try adjusting the volume there.

 

I checked this using Windows 7 so yours may be different but still go through the steps and see what you can find.This may also be what you've already done.Make sure it's the Roxio device you're changing the levels on and not the Line In on your sound card.

 

It's not your sound card that's causing this because you're not going through it,you're using a USB device.