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Roxio Game Capture Software Is Installed, But Will Not Start Correctly


Daniella

Question

I'm having this exact problem: http://forums.support.roxio.com/topic/75149-please-help-cant-start-up-roxio-game-capture-software/page__p__376281__hl__roxio+game+capture+software__fromsearch__1#entry376281

 

I've already contacted support through Live Chat:

 

-> On the first attempt, someone named "Joey" said I should disable all startup programs and try again. This did not resolve the issue.

-> On the second Live Chat attempt, someone named "Fred" told me to delete two certain system folders (just like described in the topic I linked to earlier) and then reinstall the software. After quite a lot of hassle (because of the annoying Vista security settings) I managed to delete the folders and I then reinstalled the software. This did not resolve the issue.

 

Some specs:

 

-> I'm running Vista SP2.

-> Processor is an Intel Core Duo, 2.10GHz.

-> I have 3,00 GB RAM.

-> 32-bit OS.

 

I'm aware this is better than the minimum (recommended?) specs so surely it should run?

 

I'm getting slightly frustrated seeing as I've been trying for hours now to get this to run (reinstalling, several forum "fixes", Live Chat) without success.

 

I hope someone can provide me with the solution. Thank you in advance.

 

(I will also send this message as an email to Support.)

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Okay then:

 

CAUTION - This may corrupt your REGISTRY, make a backup before any procedure

 

To clarify: this seems to have worked in Vista Service Pack 2.

 

1. Click on 'Windows' or 'Start' button

2. Enter 'regedit' on the search box to open the Registry Editor

3. Click on 'hkey current user' > sofware > microsoft > windows > current version > internet settings > zones

5. You should see folders labeled 0, 1, 2, 3, 4. IF there is a folder ABOVE the 0-folder, delete that folder

 

DO NOT DELETE FOLDERS 0, 1, 2, 3, 4; ONLY delete the folder ABOVE this folder

 

6. Repeat above steps for under the 'hkey local machine' folder

7. Close the Registry Editor and launch the Roxio Game Capture software

 

 

Hope this helps.

 

Thank you Daniella, its maybe very useful for other users now.

 

 

 

Claudio

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Support has emailed me the solution which I will not share here because it involves deleting some folders in the Registry Editor; which folders to delete however might be different for other people and you really don't want to mess around with the wrong ones. If you are having my problem, I suggest you send Support a ticket.

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Support has emailed me the solution which I will not share here because it involves deleting some folders in the Registry Editor; which folders to delete however might be different for other people and you really don't want to mess around with the wrong ones. If you are having my problem, I suggest you send Support a ticket.

 

Hello Daniella,

 

 

Share info here. Only write " CAUTION - This may corrupt your REGISTRY, make a backup before any procedure " only this.

 

 

 

 

Claudio

 

 

 

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Okay then:

 

CAUTION - This may corrupt your REGISTRY, make a backup before any procedure

 

To clarify: this seems to have worked in Vista Service Pack 2.

 

1. Click on 'Windows' or 'Start' button

2. Enter 'regedit' on the search box to open the Registry Editor

3. Click on 'hkey current user' > sofware > microsoft > windows > current version > internet settings > zones

5. You should see folders labeled 0, 1, 2, 3, 4. IF there is a folder ABOVE the 0-folder, delete that folder

 

DO NOT DELETE FOLDERS 0, 1, 2, 3, 4; ONLY delete the folder ABOVE this folder

 

6. Repeat above steps for under the 'hkey local machine' folder

7. Close the Registry Editor and launch the Roxio Game Capture software

 

 

Hope this helps.

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