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gregsvd

Cineplayer 5.6 Bd Stop Playing Bd After Critical Update

Question

I have problem with software CinePlayer 5.6 BD with 3D. I am using Roxio CinePlayer BD 5.6 to play 3D movies. I got this software with Asus G73S-3D notebook. After I tryed to update this software using "critical update April 2011", the software in effect was removed complitely from the laptop. I tried to restore to earlier point in time but the player does not play DBs any more. It says this software does not suport BD. What can I do in this situation? Can someone help me? Thanks in advance.

Edited by gregsvd

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I have problem with software CinePlayer 5.6 BD with 3D. I am using Roxio CinePlayer BD 5.6 to play 3D movies. I got this software with Asus G73S-3D notebook. After I used the option to update this software using "critical update April 2011", the software in effect was removed complitely from the laptop. I tried to restore to earlier point in time but the player does not play DBs any more. It says this software does not suport BD. What can I do in this situation? Can someone help me? Thanks in advance.

 

Unfortunately you have an OEM piece of software modified by Asus (yes, they do modify it for the notebook.) You will have to talk to Asus to get a repair since they are resonsible. Did the critical update pop up on your version or did you look for it?

 

Policy:

OEM Technical Support

 

Support, like the product features, is dependent on the manufacturer that bundled the Roxio software. If you need technical support for your software, it's best to contact the manufacturer for customer support to see if they support the software before contacting Roxio.

 

 

Have you tried to roll back your computer to before when you installed the update? Perhaps the update is not really needed but you may have to ask Asus to find out.

Edited by sknis

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Unfortunately you have an OEM piece of software modified by Asus (yes, they do modify it for the notebook.) You will have to talk to Asus to get a repair since they are resonsible. Did the critical update pop up on your version or did you look for it?

 

Policy:

OEM Technical Support

 

Support, like the product features, is dependent on the manufacturer that bundled the Roxio software. If you need technical support for your software, it's best to contact the manufacturer for customer support to see if they support the software before contacting Roxio.

 

 

Have you tried to roll back your computer to before when you installed the update? Perhaps the update is not really needed but you may have to ask Asus to find out.

 

Hi, thanks for your respons. Yes the critical update poped up. Itryed to roll buck my computer but in effect the cineplayer did not play BD any more. I will contact Asus support center and see what they say. Thanks.

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Can you let me know how you go with asus. I have had the same problem. Used cineplayer for the first time tonight. the update popped up and I ran it. I now do nto have cineplayer.

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Can you let me know how you go with asus. I have had the same problem. Used cineplayer for the first time tonight. the update popped up and I ran it. I now do nto have cineplayer.

 

I did not contact ASUS. I do not have the time and patient do do it now. I just rolled back to a point of time before the unfortunate update. Use one of the restore points or even the system image in the windows system recovery center. If you decide to contact ASUS, please kindly post the solution. I just stay away from the cineplayer updates.

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It turns out that on the asus site you can download any of the preinstalled software. I did this problem solved. No more updates for me. On the asus site it is labelled sonic dvd suite

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I did contact ASUS several times and, as expected, they blame Roxio and won't offer even a path to a reinstall. Indeed, they offered me a path to a shareware site where (viruses) an older version of Cineplayer was available! I personally was stunned that a hardware manufacturer would offer such a thing, but really, nothing surprises me in the corporate finger pointing anymore.

 

Roxio created the product and the update which removed it. Since they licensed it to ASUS, they say ASUS is to blame and contact them. ASUS, on the other hand, says the product is from Roxio and says to contact them. Multi-billion dollar companies who know there is little to nothing the average person can or will do to get what they need. Maybe next time we buy from a different maker (as I did with this ASUS after a decade of Dell and Alienware), but it won't matter enough for them to actually DO something to help.

 

The problem lays squarely at the feet of the people, though. The company isn't answering the phone or email, a person is. And like most people in the service industry, if there's some type of corporate rule they can fall back on to NOT provide help, that's what they do. All the while saying 'stupid user'. No? I've sat next to those people - and fired them. I didn't expect to get help and indeed expected both companies to point fingers at each other.

 

I spent the extra money for blu-ray, which now is not usable for movies without additional expense. Meh, I'm not surprised.

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