-50 Interface Error - Please Help

[anything]

Hi

 

I am using MAC OS X 10.6.8 with Toast 10 Titanium 10.0.8

 

I have just bought the software

 

I am trying to burn MPEG4 onto DVD-R and I am told this:

 

Interface error – 50

The connection is not stable

 

The drive reported an error

Sense Key = ILLEGAL REQUEST

Sense Code = 0x30, 0X05

CANNOT WRITE MEDIUM – INCOMPATIBLE FORMAT

 

Couldn’t set up the track for writing

 

The same thing happens with an older mac (10.5.8) using a different cable and the same software

 

Is the software faulty?? Can I send it back??

Or is there another explanation?

 

THANK YOU

[tsantee]

This most likely is a problem with the disc media. This error often appears with Memorex DL discs on Macs but can happen with other discs. First, I suggest choosing Save as Disc Image rather than clicking the burn button so you can get through the encoding and authoring stage without any errors. When done you can burn the resulting .toast file to disc using the Image File setting in the Copy window. You might try that with the existing blank discs you have. But I suggest getting some Verbatim discs and give those a try.

[anything]

This most likely is a problem with the disc media. This error often appears with Memorex DL discs on Macs but can happen with other discs. First, I suggest choosing Save as Disc Image rather than clicking the burn button so you can get through the encoding and authoring stage without any errors. When done you can burn the resulting .toast file to disc using the Image File setting in the Copy window. You might try that with the existing blank discs you have. But I suggest getting some Verbatim discs and give those a try.

 

 

Many thanks - it worked

[anything]

This most likely is a problem with the disc media. This error often appears with Memorex DL discs on Macs but can happen with other discs. First, I suggest choosing Save as Disc Image rather than clicking the burn button so you can get through the encoding and authoring stage without any errors. When done you can burn the resulting .toast file to disc using the Image File setting in the Copy window. You might try that with the existing blank discs you have. But I suggest getting some Verbatim discs and give those a try.

 

Many thanks, it worked