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Problem Using Toast 11 / Convert To Wmv


Norwegian

Question

When I convert a video file longer than 30 seconds (any accepted type) to .*wmv (Windows Media Player) it never exeeds 30 seconds. This is not the case if I convert it *.mov (QuickTime). Then the input/output has the same length. I have reported this subject to the Roxio support and they advice me to bye DivX Codec Pro :unsure: ??. If this is the case I think this is a sham from Roxio. Has any of you experienced the same thing?

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Unfortunately I didn't see this before I wasted money on Toast 11. I was perfectly happy with Toast 9, and have been so all the way up from Toast 5. I trusted Roxio. So when I needed something to convert various videos from Mac to Windows, for use at work, and given our work system won't allow Flash (!), I upgraded.

 

I have raised this with Support, but all I've had back is advice to trash the prefs and reinstall everything. Of course I tried that too, didn't help, and then came looking for inspiration in this forum.

 

I think it is dishonest of Roxio to claim that their software will carry out a task when it will not do so without having to make a further purchase. Guess what, they have just lost my future custom.

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Unfortunately I didn't see this before I wasted money on Toast 11. I was perfectly happy with Toast 9, and have been so all the way up from Toast 5. I trusted Roxio. So when I needed something to convert various videos from Mac to Windows, for use at work, and given our work system won't allow Flash (!), I upgraded.

 

I have raised this with Support, but all I've had back is advice to trash the prefs and reinstall everything. Of course I tried that too, didn't help, and then came looking for inspiration in this forum.

 

I think it is dishonest of Roxio to claim that their software will carry out a task when it will not do so without having to make a further purchase. Guess what, they have just lost my future custom.

Your understandable upset caused me to check what Roxio claims that Toast can do regarding WMV encoding. I haven't done a thorough search but on their Web page that describes Toast 11's convert formats there is no mention of Windows Media Video at all. Nor is there any mention of that format in Toast Help. I see the Windows Media Video option in the File Formats list when I click Convert on my Mac, but that may be because I have the free Flip4Mac installed so it is among my Mac's QuickTime codecs. Toast uses the codecs in the QuickTime library for conversions. Is there a place where you've seen Roxio claim that Toast supports WMV conversion?

 

If you bought Toast 11 directly from Roxio they offer a 30-day refund policy.

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"Toast's video conversion feature now supports a wider range of playback devices than ever before. There are presets to convert footage for Apple TV, Video iPod, iOS devices, most popular games consoles and non-Apple mobile devices such as the BlackBerry or Palm Pre. Alternatively, you can save it out in a specific file format such as H.264, MPEG-4, WMV, MKV and more."

 

But you know you're right, that isn't on Roxio's own site, but is on review sites like this http://www.techradar.com/reviews/pc-mac/software/disc-burning-software/roxio-toast-11-titanium-936399/review

 

Stupid me assumed that info came from Roxio to the reviewers! (I tend to rely on reviews to tell me how something really works, not the maker's sales pitch. This time that's let me down I guess. Sorry Roxio).

 

I can see the wmv option too, and I also have Flip4mac installed, but that isn't making it work.

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