Roxio Creator & Mydvd 9.1 For Xps420 Abend

[Pinball32]

I'm running the Roxio software on a Dell XPS 420 under Windows Vista. When launching Roxio, a Roxio splash screen is displayed followed by a Windows message stating "Roxio Creator has stopped working", the program then terminates.

All Microsoft software is up-to-date and an update to Roxio has been installed. I have tried uninstalling the Roxiio and Sonic software as outlined in knowledge base article 000127CR and then doing a re-install. The software will load one time and then revert to the error condition described above. I also attempted the uninstall (both Roxio and Sonic) using the latest version of Revo Uninstaller (complete uninstall including registry entries) with the same result.

I can't consider upgrading to the latest version of the Roxio software because I fear it would not work either.

 

Please advise,

 

Len

 

The Windows error message appears below:

 

Product

Roxio Creator

 

Problem

Stopped working

 

Date

9/15/2011 2:08 AM

 

Status

Not Reported

 

Problem signature

Problem Event Name: APPCRASH

Application Name: Roxio_Central33.exe

Application Version: 3.50.38.0

Application Timestamp: 46c64d13

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6002.18327

Fault Module Timestamp: 4cb73436

Exception Code: c0000005

Exception Offset: 00030174

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: bfef

Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863

Additional Information 3: bfef

Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

[sknis]

Please read this.

[Pinball32]

Please read this.

 

As per your recommendation I went to the site you indicated and downloaded the subject DLL file. The ntdll.dll that downloaded was 691K versus 1136K for the original file. The original file also has a later date.

 

I swapped the downloaded file with the original file on my computer in two different locations. I then rebooted the computer and discovered the same error condition was still occurring. I replaced the original files.

 

I saw the error report generated by the operating system and noted that although it did indicate that there was a problem with the ntdll.dll file, after I did the uninstall and reinstall, Roxio did operate one time.

 

The software that the suggested website recommended was for a registry scan something that I don't think I need at this time.

 

Thank you for your efforts, please advise if you have other recommendations.

[Pinball32]

I updated my reply with information obtained after performing the recommended error procedures on Sepr 20. I have not received any further advice on correcting the condition. Please advise.

Thank you

[sknis]

I updated my reply with information obtained after performing the recommended error procedures on Sepr 20. I have not received any further advice on correcting the condition. Please advise.

Thank you

 

Go back and read that page again. The link you were supposed to click on was about the middle of the page. IT was NOT the recommended registry scan. No matter, you did a clean reinstall which fixed your problem for one time.

 

Never run a registry cleaner on your computer. Turn any of them off especially those hidden one in anti-virus software like Norton 360 or something like Registry Mechanic. . They will cause the type of problems you are experiencing !

 

Turn off your anti-virus completely; not just pause it. If you don't know how, go to the web site of the anti-virus developer. Do the clean reinstall again.