Hdr Express Will Not Accept Serial Number

[lbogardus]

I purchased Creator 2012 Pro from the store this past weekend. The installation went fine accept for HDR Express. When I enter the serial number that is on the CD it gives me an error and will not accept it. All of the other applications worked fine when I was prompted to enter serial numbers. Anyone else have this problem or know a work around ?

[sknis]

I purchased Creator 2012 Pro from the store this past weekend. The installation went fine accept for HDR Express. When I enter the serial number that is on the CD it gives me an error and will not accept it. All of the other applications worked fine when I was prompted to enter serial numbers. Anyone else have this problem or know a work around ?

 

Other than the standard suggestions like 1 and l and 0 and o, contact Roxio support direct.

 

So far you are the only one that has an issue but that doesn't mean anything; other may.

 

What did you pay for it?

[lbogardus]

Other than the standard suggestions like 1 and l and 0 and o, contact Roxio support direct.

 

So far you are the only one that has an issue but that doesn't mean anything; other may.

 

What did you pay for it?

 

Yes I did try the obvious of upper case / lower case with no luck.

 

It was $129 at Fry's Electronics

[sknis]

Yes I did try the obvious of upper case / lower case with no luck.

 

It was $129 at Fry's Electronics

 

Fry's, at least the one near me has a price match guarantee for any reputable on-line dealer. They will match it for up to 30 days after you bought it. Did you check any of the on-line stores like Amazon? It has to be sold by Amazon and not a company just selling on Amazon. Amazon by Amazon has it for $116. I'n not sure how close you live to Frys' or if $13 is worth it too you. They have computers where thyy can confirm the price and the seller.

 

I had no problem getting them to match an online price for a TV - saved me about $300.

[lbogardus]

Fry's, at least the one near me has a price match guarantee for any reputable on-line dealer. They will match it for up to 30 days after you bought it. Did you check any of the on-line stores like Amazon? It has to be sold by Amazon and not a company just selling on Amazon. Amazon by Amazon has it for $116. I'n not sure how close you live to Frys' or if $13 is worth it too you. They have computers where thyy can confirm the price and the seller.

 

I had no problem getting them to match an online price for a TV - saved me about $300.

 

 

Boy that's great information. Fry's is just a couple of miles away from where I work, I'll have to check that out. Thanks again.....

 

I submitted my earlier issue to Roxio Customer support. When I get home I have to get them a couple of screen shots so they can see what is going on.

[UCT Support]

Boy that's great information. Fry's is just a couple of miles away from where I work, I'll have to check that out. Thanks again.....

 

I submitted my earlier issue to Roxio Customer support. When I get home I have to get them a couple of screen shots so they can see what is going on.

 

You should contact support@unifiedcolor.com with your issue, they will be able to help.

[Brendon]

Just remember if you're considering other vendors for Roxio software, not all [if any?] of them have a 30-day unconditional refund policy like Roxio does, if you're not happy with the product.