No Video Signal

[Jan123]

I've been using the Easy VHS To DVD for some time now to transfer several VHS tapes to DVDs with no problem. All of a sudden, I cannot get a video signal, only sound! I have tried everything I can think of to get it to work including buying a new VHS player & it still will not show the movie I am trying to record now! I have a PC & am using Windows 7. I'd really appreciate some help! HELP!!

[Jim_Hardin]

Possibly the device has failed...

 

If this is the one you posted about in June last year, it would be past warranty

 

Still, you could give Roxio a call.

[Jan123]

Hello Jim,

[Jan123]

Hello Jim,

 

Thanks for the reply. I thought the same thing as I am in the process of ruling things out. I went today & bought a new Easy VHS To DVD software to see if it was that & so far, I still have no video signal with both a new VHS player & new software. Do you have a phone number for Roxio by chance? I have a pretty new computer, but am wondering if something within it is turned off possibly?? I'd appreciate any help you might offer as its incredably frustrating!

[ogdens]

Hello Jim,

 

Thanks for the reply. I thought the same thing as I am in the process of ruling things out. I went today & bought a new Easy VHS To DVD software to see if it was that & so far, I still have no video signal with both a new VHS player & new software. Do you have a phone number for Roxio by chance? I have a pretty new computer, but am wondering if something within it is turned off possibly?? I'd appreciate any help you might offer as its incredably frustrating!

 

 

Here's the number:

 

Telephone Support: during normal business hours* at 877-793-7471 (North America only).

 

*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST.

[Jan123]

Thank you!