Rant split from another unrelated topic

[slammer 19]

I am not having any luck with 2011 creator pro, after 6 hrs with chat at roxio I finally got the avi files to load but now the burner hangs at 8% and no matter how long you wait it does not burn, have been reading the discussions and I believe that the best option is to get a refund and look for something else as the discussions don't seem to settle many of the issues. My program is 24 hrs old and I have spent over 12 hrs in total trying to get it to burn a file. most of the shows I download are avi and all the files I have downloaded all play on VLC and Media player and Nero 9. any advice before I throw in the towel. I had creator 9 and loved the program but the mother board blew and the new machine has 2 terabyte hard drive and 6 gig ram and 2 storage drives of 500G. Windows 7 doesn't support creator 9 so I bought 2011, and thus started the adventure. I am learning alot though

[Jim_Hardin]

When you say "AVI files" you are really using DivX files with an AVI extension, right???

 

It is a problem we have seen before and there are plenty of workarounds

 

Which of the 40 some programs in the Suite does this happen with???

 

What is the length of file???

 

I will be happy to see if I can replicate it and find a good workaround for you.

[Brendon]

I had the same trouble when trying to deal with AVI files in Creator 2011, regardless of whether they were encoded with DivX, XviD, or other codecs, and regardless of the length of the video.

 

What are some good workarounds, other than converting the AVIs to some other file format with non-Roxio software?

[Jim_Hardin]

a 'good workaround' is anything that works

 

I was thinking that they ran through VideoWave without a hitch... I am creating an hour long DivX now for testing with.

 

Since I never use either DivX or Xvid for anything, I didn't have one on hand for testing

[Jim_Hardin]

Well my hour long DivX test file went like this:

 

Video Copy & Convert

=

fail

@ 8% (works in 2012)

 

MyDVD

=

success

- burned DVD without any problem

 

VideoWave

success

- converted to mpeg without any problem

 

Drag & Drop Convert

success

- converted to mpeg without any problem

 

So one out of 4 is not going to work! Don't use that one and all will be fine