Creator 2012 Pro - Various Hangs And Crashes

[blahmcduh]

Just got the install DVDs in the mail today (10/3/2011) for 2012 Pro. Upgraded to this from the "OLD" Media Creator 10 (not 2010 but "10").

 

First, some background: my PC is fairly new (April, 2011) having upgraded from an 8-year-old XP system. This is a custom-built (Puget Systems in Auburn, Washington) Windows 7 Professional system. In the 6 months that I've had the system, I've had no hardware and no "real" software problems. I say "real" because I was migrating from XP to Win 7 Pro and, of course, some of the software didn't make the move. However, surprisingly, Roxio Media Creator 10 did, in fact, install and I've been using it for audio-only projects with no problems. Last week, for the first time, I tried to use MC 10 to create a DVD slideshow. It would crash (in VideoWave10.exe, I believe it was) when I tried to add photo files. That's when I decided to bite the bullet and upgrade to Creator 2012 Pro.

 

The install went smoothly. So, I decided to dive right in and try to create a DVD slideshow. I started the main menu window and clicked on "Video/Movies", then "create DVD". When the initial window came up, I clicked on "add slideshow" and then "add photos". Then it just hangs. All mouse clicks anywhere in the window are just rejected. Also, the window would not close. Had to use the task manager to kill the "VideoWave13.exe" process to get rid of it.

 

Next, I tried going to "Photo" on the main menu, clicking on that and then choosing "Create Slideshow". As soon as I hit the "Add Photos" button, I get a crash in "RoxWizardLauncher13.exe".

 

Finally, I tried "Edit Video" from the main menu, then "add photo/video". That produces an immediate crash in "VideoWave13.exe".

 

Of course, I've tried doing the "Help --> Updates" process which did download and install a few things the first time I did it. But that was before I tried running any of the project stuff (create a DVD, create a slideshow, etc.).

 

Also, it appears that the audio projects are working OK. I ran both "create a music CD" and "sound editor" with no apparent problems.

 

And, BTW, this is not my first dance with Roxio. I'm a registered owner of ...

 

Easy Media Creator 10

Easy CD & DVD Creator 6.1 Basic, DVD Edition

Easy Media Creator 7, The Digital Media Suite

Easy Media Creator 7 Basic, DVD Edition

Easy Media Creator 8 Retail Downloadable

Easy CD Creator 5 Platinum

Easy Media Creator 8 Deluxe Suite

Roxio Creator Pro 2012

 

For reference (right from the invoice), my PC contains :

 

Asus P6X58D Premium motherboard

Intel Core i7 990X 3.46GHz SIX CORE 12MB 130W

24 GB of Kingston DDR3-1333 4096MB

EVGA GeForce GTX 550 Ti 1024MB

Western Digital Caviar Black 2.0TB SATA 6Gb/s

Lite-On 8X Blu-ray Player SATA

Asus 24x DVD-RW Lightscribe SATA

 

plus some other odds and ends which probably don't affect this discussion.

 

Any suggestions would be appreciated. Thanks. Scott

[Sharaya]

I just got Roxio Creator 2012 Special Edition. The version sold at Costco. Every time I try to trim a video, the software crashes with no error message. It just disappears. Maybe the software crashes with any attempt to edit a video in any way. It doesn't matter if hardware acceleration is on or off. But the software does seem to encode video as long as I make no changes to the source video at all...

[gi7omy]

blahmcduh - your problem may be related to EMC 10 - this is NOT compatable with W7 and, alhtough it may have worked in parts for a while, what you experienced is common - it simply fails afterwards. You may have to completely uninstall both and re0install Creator 2012 ONLY. Your system specs are fine and shouldn't be a problem

 

Sharaya - you don't have the same problem (unless you are doing exactly the same thing and have exactly the same hardware as the OP). That's why it's never a good idea to tack on a 'me too' post and you should always start your own thread.

 

However, start a new thread and post the problem - which app in the suite you are using, your computer specs and what type of file is it you are working with as sourrce

[blahmcduh]

blahmcduh - your problem may be related to EMC 10 - this is NOT compatable with W7 and, alhtough it may have worked in parts for a while, what you experienced is common - it simply fails afterwards. You may have to completely uninstall both and re0install Creator 2012 ONLY. Your system specs are fine and shouldn't be a problem

 

Actually, I had thought about removing EMC 10 before installing 2012 the first time. However, I had created a lot of projects in EMC 10 and wanted to maintain access to them until I had time to manually move them over to the new version. I know from past experience that new versions of "Creator" often don't recognize projects from older versions.

 

Anyway, as you suggested, I completely removed EMC 10 (uninstall from the control panel). This involved several steps since "Creator" doesn't just install as one "item" - there were several in the control panel "program list" that were installed at the same time as the main EMC 10 entry.

 

So, after several restarts requested by Win 7, I started the uninstall process again, this time with Creator 2012. Again, several entries in the control panel program list had to be uninstalled separately and several Win 7 restarts were involved. This all went smoothly.

 

Next, I proceeded to re-install Creator 2012, first disc one and then disc two. All of that went smoothly, even more so than the first time. Finally, after all of the installs and restarts had been completed, I started up the build DVD task. To my disappointment, it failed at exactly the same place as before. Also, the other tasks that had been failing or hanging behaved in the same way as before and as noted in my original post.

 

I'm assuming that someone on this planet has successfully installed and used Creator 2012 Pro on a Win 7 Pro system without having all these problems. So, what's different on my system? One thought I had was that, since Windows Media Center is installed on my system and since Media Center supports a lot of "video stuff", maybe there could be a conflict there? Also, the builders of my PC installed Cyberlink PowerDVD 8 to support the two DVD drives, one of which is a blu-ray reader. Could there be a conflict between the Cyberlink software and Roxio Creator 2012?

 

Any ideas?

[sknis]

Actually, I had thought about removing EMC 10 before installing 2012 the first time. However, I had created a lot of projects in EMC 10 and wanted to maintain access to them until I had time to manually move them over to the new version. I know from past experience that new versions of "Creator" often don't recognize projects from older versions.

 

Anyway, as you suggested, I completely removed EMC 10 (uninstall from the control panel). This involved several steps since "Creator" doesn't just install as one "item" - there were several in the control panel "program list" that were installed at the same time as the main EMC 10 entry.

 

So, after several restarts requested by Win 7, I started the uninstall process again, this time with Creator 2012. Again, several entries in the control panel program list had to be uninstalled separately and several Win 7 restarts were involved. This all went smoothly.

 

Next, I proceeded to re-install Creator 2012, first disc one and then disc two. All of that went smoothly, even more so than the first time. Finally, after all of the installs and restarts had been completed, I started up the build DVD task. To my disappointment, it failed at exactly the same place as before. Also, the other tasks that had been failing or hanging behaved in the same way as before and as noted in my original post.

 

I'm assuming that someone on this planet has successfully installed and used Creator 2012 Pro on a Win 7 Pro system without having all these problems. So, what's different on my system? One thought I had was that, since Windows Media Center is installed on my system and since Media Center supports a lot of "video stuff", maybe there could be a conflict there? Also, the builders of my PC installed Cyberlink PowerDVD 8 to support the two DVD drives, one of which is a blu-ray reader. Could there be a conflict between the Cyberlink software and Roxio Creator 2012?

 

Any ideas?

 

No, I have all three both on my computer and they all run fine.

 

Look elsewhere fo the problem solution.

 

Uninstall from the control panel won't get out everything you need to remove. Try this; it is for Vista but it should be very similar. If there is a folder that you can't delete, simply move it to your desktop and reboot. It then can be deleted. There may be more than one. You will have to reinstall/repair Creator 2012.

 

As an alternative, download and run the free Revo Uninstallerin the Moderate Mode. Approve all the deletions of the .dll entries and other. There will be a lot. You will still need to reinstall/repair Creator 2012.

[blahmcduh]

No, I have all three both on my computer and they all run fine.

 

Look elsewhere fo the problem solution.

 

Uninstall from the control panel won't get out everything you need to remove. Try this; it is for Vista but it should be very similar. If there is a folder that you can't delete, simply move it to your desktop and reboot. It then can be deleted. There may be more than one. You will have to reinstall/repair Creator 2012.

 

As an alternative, download and run the free Revo Uninstallerin the Moderate Mode. Approve all the deletions of the .dll entries and other. There will be a lot. You will still need to reinstall/repair Creator 2012.

 

Well, I haven't tried the steps you suggested ... yet. It's not that I mind editing the registry but when there are a lot of edits involved, it's easy to make a mistake that can require a system (not just an application) re-install ... says "the voice of experience". Besides, I finally managed to build my DVD ... by using Windows DVD Maker. Yeah, it's a fairly "bare-bones" application without all the slick bells and whistles found in Roxio's MyDVD but, for my purposes, it gets the job done. And, without hanging or crashing!

 

For now, I'll put the Creator 2012 problem on the back burner. Maybe someone else will have the same problem and will have better luck finding a solution. Thanks for the suggestions. If I find time to re-visit this at a later date, I'll post my findings.

Thanks again,

Scott

[sknis]

Well, I haven't tried the steps you suggested ... yet. It's not that I mind editing the registry but when there are a lot of edits involved, it's easy to make a mistake that can require a system (not just an application) re-install ... says "the voice of experience". Besides, I finally managed to build my DVD ... by using Windows DVD Maker. Yeah, it's a fairly "bare-bones" application without all the slick bells and whistles found in Roxio's MyDVD but, for my purposes, it gets the job done. And, without hanging or crashing!

 

For now, I'll put the Creator 2012 problem on the back burner. Maybe someone else will have the same problem and will have better luck finding a solution. Thanks for the suggestions. If I find time to re-visit this at a later date, I'll post my findings.

Thanks again,

Scott

 

Revo Uninstaller will do only the registry cleaning required and it does it automatically. Did you look at the information on it?

[Jim_Hardin]

Can't really help those that are not willing to help themselves

 

Steve's advice is about the best you will ever get for this

[blahmcduh]

Can't really help those that are not willing to help themselves

 

Steve's advice is about the best you will ever get for this

 

Well, I don't play on the computer 24/7 - I have a life away from the PC monitor. So, once I found a workaround, that's why I put this on the back burner. Add to that the fact that I've been sick for almost 3 weeks, and that will explain my absence from this for a while.

 

Anyway, having already downloaded the free version of "Revo Uninstaller" but not yet having tried it, I decided to play around with that today. To recap, I still have Roxio Creator 2012 Pro installed on my PC and am successfully using certain functions of it that relate to audio editing and CD burning. However, anything related to DVDs, movies or slide shows results in a program crash. Also, I had previously uninstalled (via Windows 7) EMC-10 so it didn't appear to be on the system. But, of course, that's the main reason for running "Revo" - to try and cleanup anything that Win7 uninstall left behind.

 

So, the first thing I did today was uninstall Creator 2012 Pro. I did this through the Win7 control panel, "uninstall a program" function. I also uninstalled (using the same procedure) all the other supporting programs that get installed when one does a "complete" install of Creator 2012 Pro.

 

Next, I re-installed EMC-10 so that "Revo" would have something in its "list of installed programs" related to EMC-10 that I could select to do the uninstall. I think there's a function in "Revo" ("Hunter mode" or something like that) that would have allowed me just to look for "leftover fragments" of EMC-10 without doing a re-install but I decided instead to just do a complete re-install of EMC-10 and go from there.

 

Next, as suggested, I ran the "Revo Uninstaller" in the "Moderate Mode". It creates a system restore point, analyzes the target program, calls the target program's own built-in uninstaller, and when that finishes, scans for leftover files, folders and registry entries. I selected "all" and let it remove everything that it suggested for EMC-10. Lots of "leftovers" were still in place after the "built-in uninstall" had finished, including a ton of registry entries. I little scary but I said "OK, do it".

 

Next, I went through the same procedure with "Revo" for all the other EMC-10 entries in the installed program list. There were probably about a dozen and all had to be uninstalled separately. There were several re-boots of Win7 during all of these uninstalls.

 

Finally, I re-installed Creator 2012 Pro - a full install as before. After the install, I first started the Sound Editor because that's one of the programs that I use every week and need for it to run OK. It did. Next, I started Video Wave to see if the original problems have finally been fixed. It seemed to start up OK but, as soon as I clicked on "Add Photo/Video", it crashed, just as before.

 

And, that's how I spent between 2 and 3 hours earlier today without any joy! But thanks for the suggestion.

 

I guess that I could try running "Revo" again to uninstall Creator 2012 Pro to make sure all the little bits and pieces are removed before trying the re-install one more time. But, not today. I've wasted enough time on this already.

 

Since no one else seems to be having this problem, or not reporting it on this forum anyway, I'm thinking there might be a conflict between the videowave executable and one of the other programs on my PC that support video playback and/or editing: Cyberlink PowerDVD 8, Quicktime, or one of the Microsoft programs (Media Player, Media Center, DVD Maker) or something else that I might be overlooking.

 

Oh well, thanks for the help and, if down the road anything changes or I find a cause and/or solution, I will return and post another update.

 

Scott

[Jim_Hardin]

Sorry to hear you were ill, never any fun

 

We have not heard of any program that conflicts with Roxio in several years… Some claim IE 8 and IE 9 conflict but no one here can duplicate it and Roxio testing does not support that notion…

 

I would suggest, that you follow the Prep Steps to the letter!

 

Then start the install of the Suite, only pick Repair when it is offered.

 

Also, besides the ‘Add’ button in VideoWave (Edit Video-Advanced), can you simply drag a single picture over and drop it on the Timeline or Storyline?