Up to now I've been a (relatively) happy user of Creator Pro 2011 and last week decided to opt for a download upgrade to 2012. I have made several attempts to get this to work and have been corresponding with the help desk for 4 days and have basically ended up where I started i.e. I cannot get the program to run. I did everything suggested by the help desk. I performed a complete uninstall as per their KBA's including cleaning out the registry and removing all other references to Roxio and Sonic. I downloaded the software again and disabled all start-up programs through msconfig. I disabled all my anti-virus programs, and then restarted once more and installed the software. This got me absolutely nowhere. I have exactly the same result as I had when I first tried to install last Sunday. On start up I get a Virtual C++ runtime error, and then the following errors: 'Roxio Content Merger Module has stopped working", "MM Tray App Module has stopped working", "Roxio Burn Launcher has stopped working", "Rox Watch 12 Module has stopped working". I need to know now if anybody out there has any further advice on where to go next?. If not then I will ask for a refund and I will want to reload Creator pro 2011, as this worked fine before. I am also attaching a windows event viewer log file so that somebody who really understands computers can review it.
I have a DELL Studio 1555 64bit os running Vista Home Premium with service pack 2
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richbam
Up to now I've been a (relatively) happy user of Creator Pro 2011 and last week decided to opt for a download upgrade to 2012. I have made several attempts to get this to work and have been corresponding with the help desk for 4 days and have basically ended up where I started i.e. I cannot get the program to run. I did everything suggested by the help desk. I performed a complete uninstall as per their KBA's including cleaning out the registry and removing all other references to Roxio and Sonic. I downloaded the software again and disabled all start-up programs through msconfig. I disabled all my anti-virus programs, and then restarted once more and installed the software. This got me absolutely nowhere. I have exactly the same result as I had when I first tried to install last Sunday. On start up I get a Virtual C++ runtime error, and then the following errors: 'Roxio Content Merger Module has stopped working", "MM Tray App Module has stopped working", "Roxio Burn Launcher has stopped working", "Rox Watch 12 Module has stopped working". I need to know now if anybody out there has any further advice on where to go next?. If not then I will ask for a refund and I will want to reload Creator pro 2011, as this worked fine before. I am also attaching a windows event viewer log file so that somebody who really understands computers can review it.
I have a DELL Studio 1555 64bit os running Vista Home Premium with service pack 2
2012 error log.txt
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