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Creator 2012 Installation Fails


Richard Frank

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Just wondering and guessing here... in the "old" logfile I see a sort of standard TEMP dir being used for extracting the CAB's to and installing from. In the "last" log file I see DirectX is using a TEMP dir on D:. Did you change profile locations or something? Can you check if the userrights on D:\users\238695\TEMP\ are the same as C:\Windows\TEMP\ ?

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Just wondering and guessing here... in the "old" logfile I see a sort of standard TEMP dir being used for extracting the CAB's to and installing from. In the "last" log file I see DirectX is using a TEMP dir on D:. Did you change profile locations or something? Can you check if the userrights on D:\users\238695\TEMP\ are the same as C:\Windows\TEMP\ ?

 

I saw the same thing Martin.

 

I sent a PM to Sonic Boom about it. He must be busy because he hasn't read it yet! :rolleyes:

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If you can't help us with basic questions, how could we help you?

 

Seriously? You think I'm some tech guru on this? That's what I paid you guys for - to provide me with a product that I can install. I have been completely understanding with the tech issues but I do not appreciate this. And now you are going to insert a ridiculous question about "basic questions"?

 

If you don't want to actually help, tell me now and I'll return your product today.

 

I will say thank you to Sonic Boom for his/her help.

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Seriously? You think I'm some tech guru on this? That's what I paid you guys for - to provide me with a product that I can install. I have been completely understanding with the tech issues but I do not appreciate this. And now you are going to insert a ridiculous question about "basic questions"?

 

If you don't want to actually help, tell me now and I'll return your product today.

 

I will say thank you to Sonic Boom for his/her help.

 

Sonic Boom is the only person working for Roxio who has posted to this thread. The rest of us are volunteers and you didn't pay us.

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Also Nero 13 might have a built in uninstaller for DirectX. I would try uninstalling it too to see if that helps.

 

 

I have Nero 7 so I'm not sure on this part. I looked in all of the folders for Nero 7 and couldn't find anything about DirectX.

 

I will try the previous post instructions. I appreciate your help on this, I'm sure, very time consuming problem.

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Sonic Boom is the only person working for Roxio who has posted to this thread. The rest of us are volunteers and you didn't pay us.

 

Perfect. I wasn't aware of the volunteers issue so no disrespect intended for ya'll. If you have any useful input, I'd appreciate it. I really would. This has just been very frustrating and I didn't appreciate his comments.

 

Otherwise, I'll discuss with Sonic Boom and if we can't figure something out, then I'll return it. Thanks again.

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The user rights are not the same.

Okay, If you can find out how the user rights are set, then you are more of an IT guy than most of the people I get on the phone asking for help ;) Maybe you can set the user rights on the "new" temp directory the same as on the "old" temp dir and give it another try.

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DIRECTX installation problem. Run the commandline install to skip it.

 

setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

 

I am running Windows VISTA. I attempted to install the Roxio Creator 2012 product and provides me with the following error log (attached zip file). Please decipher and advise the appropriate fix to install this software.

 

Thanks so much!

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That selective setup is not part of our installer. You may not be running setup from the correct folder.

Please make sure you run this command from command prompt where <InstallPath> is the location of where the setup files are.

 

<InstallPath>\setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

post-31837-001137500 1319480815.jpg

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