Dvd Drive Not Recognized--I've Tried The Pinned Solution

[Eweforia]

Brand new Dell Vostro laptop running Windows 7 64bit. I tried to install Easy Media Creator v 8.0 and received an error message that it wouldn't install on Windows 7. (Funny, it installed just fine on my Dell Precision T7500 desktop.) No problem, because I don't really need the software on my laptop. BIG PROBLEM in that the DVD player (TSSTcomp DVD-RW TS-L633J) is no longer recognized. I've tried the fix pinned to this forum, rebooted, and no luck. The other fixes that I located don't work for Windows 7. Can someone please help?

[cdanteek]

I run W-7 Pro X64 and have a Samsung TSST drive.

 

Do a search for error 52, it is a Microsoft operating system driver signing error..

 

[cdanteek]

That fixed it. Thanks for all of your help.

 

 

Outstanding !

[Eweforia]

That fixed it. Thanks for all of your help.

 

Then follow Microsoft's fix. Read it carefully and follow it to a 'T' don't add anything or skip anything. For added protection, back up the registry before you modify it.

 

[cdanteek]

Sorry, the attachment didn't take the first time. Here it is again.

 

Then follow Microsoft's fix. Read it carefully and follow it to a 'T' don't add anything or skip anything. For added protection, back up the registry before you modify it.

 

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

 

This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator.

Back to the top

Windows 7 or Windows Vista

 

1. Click Start

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Start button

, and then click All Programs.

2. Click Accessories, and then click Run.

3. Type regedit, and then click OK.

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User Access Control permission

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

4. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. In the right pane, click UpperFilters.

 

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.

6. On the Edit menu, click Delete.

7. When you are prompted to confirm the deletion, click Yes.

8. In the right pane, click LowerFilters.

 

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.

9. On the Edit menu, click Delete.

10. When you are prompted to confirm the deletion, click Yes.

11. Exit Registry Editor.

12. Restart the computer.

[Eweforia]

Sorry, the attachment didn't take the first time. Here it is again.

[Eweforia]

Yes, I have both. See screen capture below.

 

 

Look at the registry key and tell us if you show upper filters and lower filters?

 

[cdanteek]

You know, I'm a pretty good listener and an ever better looker and I'm sorry that I mistook the text "Change product key" as a direction from you rather than being part of the screen capture.

 

A couple of days ago, I had already Googled "error 52" and explored some of the top results. I had read the Microsoft article at http://support.microsoft.com/kb/982116 and had already run the Microsoft FixIt program. The program did not locate any problems so it did not fix anything. The other option in that article is to "let me fix it myself" and start tweaking the registry myself to change the upper and lower filters. Since this makes me seriously nervous, I continued searching for options and ended up on this forum a couple days ago.

 

So before I start messing around in the registry, I'd like to make sure that I'm not "dreaming up other things that won't fix" the problem. At the risk of being shouted at again, I'd like to ask if you believe that doing these registry tweaks is what I need to do now.

 

 

Look at the registry key and tell us if you show upper filters and lower filters?

 

[Eweforia]

You know, I'm a pretty good listener and an ever better looker and I'm sorry that I mistook the text "Change product key" as a direction from you rather than being part of the screen capture.

 

A couple of days ago, I had already Googled "error 52" and explored some of the top results. I had read the Microsoft article at http://support.microsoft.com/kb/982116 and had already run the Microsoft FixIt program. The program did not locate any problems so it did not fix anything. The other option in that article is to "let me fix it myself" and start tweaking the registry myself to change the upper and lower filters. Since this makes me seriously nervous, I continued searching for options and ended up on this forum a couple days ago.

 

So before I start messing around in the registry, I'd like to make sure that I'm not "dreaming up other things that won't fix" the problem. At the risk of being shouted at again, I'd like to ask if you believe that doing these registry tweaks is what I need to do now.

 

 

You aren't LISTENING!

 

Change product key is from the window behind, how I get to device manager.

 

Google the search I told you to do above and quit dreaming up others things that won't fix it.

 

[cdanteek]

I'm not sure how to change the product key. What does that mean and what do I need to do?

 

You aren't LISTENING!

 

Change product key is from the window behind, how I get to device manager.

 

Google the search I told you to do above and quit dreaming up others things that won't fix it.

 

[Eweforia]

I'm not sure how to change the product key. What does that mean and what do I need to do?

 

I run W-7 Pro X64 and have a Samsung TSST drive.

 

Do a search for error 52, it is a Microsoft operating system driver signing error..

 

[Eweforia]

1. From the Control Panel-->Device Manager, I selected the (now reinstalled) device, right-clicked, and chose Properties. The resulting window is shown below.

 

2. From that window, I clicked the Driver tab and then the Update Driver button. I was asked how I wanted to search for the driver software. I selected to search automatically (via online since the DVD containing my laptop's drivers won't work). This window is shown below.

 

3. A window displayed to report that the best driver software for my device was already installed. See window below.

 

 

Explain that in detail?

[cdanteek]

As I said, I did the uninstall and rebooted. The device reinstalled its driver at reboot, just as you indicated. But there is still a problem as evidenced in the device's properties in the Control Panel. One of the options there is to make sure that the driver is updated, so I did that. I was just reporting the outcome so that you have all of the information that I can provide. The device properties still reports that "Code 52" error, which is what I've seen ever since the problem started.

 

 

Explain that in detail?

[Eweforia]

As I said, I did the uninstall and rebooted. The device reinstalled its driver at reboot, just as you indicated. But there is still a problem as evidenced in the device's properties in the Control Panel. One of the options there is to make sure that the driver is updated, so I did that. I was just reporting the outcome so that you have all of the information that I can provide. The device properties still reports that "Code 52" error, which is what I've seen ever since the problem started.

 

 

What does that mean?

 

I told you to uninstall it and reboot.

 

Windows re-installs it with the best driver from your operating system.

[cdanteek]

verified that the device's driver was the most updated version,

 

What does that mean?

 

I told you to uninstall it and reboot.

 

Windows re-installs it with the best driver from your operating system.

[Eweforia]

Thanks for your patience. I uninstalled the DVD device, rebooted, verified that the device's driver was the most updated version, and I still receive a 52 error (shown below). I did this procedure twice with the same results.

 

 

Does the drive show in Device Manager?

 

If so follow the red text..

 

[cdanteek]

The TSSTcomp DVD-RW TS-L633J is located on my laptop. It is what is not being recognized any longer. I uninstalled the Roxio software from the laptop, so there should be nothing left on the laptop from Roxio.

 

Does the drive show in Device Manager?

 

If so follow the red text..

 

 

[Eweforia]

I stand corrected. I have Creator DE 10.3 on my desktop. I can't imagine why I tried to install version 8 on my new laptop, but now I just need to fix the problem I created on my laptop. Forget any reference I made to my desktop.

 

The TSSTcomp DVD-RW TS-L633J is located on my laptop. It is what is not being recognized any longer. I uninstalled the Roxio software from the laptop, so there should be nothing left on the laptop from Roxio.

 

I tried to run the fix entitled "DriveFix_Uninstalled.exe" but it would not run in Win7.

I have run the fix entitled PX Engine Update at http://kb.roxio.com/content//kb/General%20Information/000070GN but it did not fix the problem.

I disabled the RX filter using the file at http://tools.roxio.c...c8/rx/rxfix.exe but it did not fix the problem.

 

What now?

 

 

Easy Media Creator v 8.0 is not compatible with W-7 any flavor!

 

C2010, C2011, and C2012 are W-7 compatible..

 

Where is the TSSTcomp DVD-RW TS-L633J located Desktop or laptop?

 

Is any Roxio software installed on that PC with the TSSTcomp DVD-RW TS-L633J?

[cdanteek]

Easy Media Creator v 8.0 is not compatible with W-7 any flavor!

 

C2010, C2011, and C2012 are W-7 compatible..

 

Where is the TSSTcomp DVD-RW TS-L633J located Desktop or laptop?

 

Is any Roxio software installed on that PC with the TSSTcomp DVD-RW TS-L633J?