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11.0.4 Crashes


AJRoxio
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Obviously that shouldn't have happened. Download the Toast 10.0.4 update from Roxio's Software Updates page and see if that one works. You can rename the existing Toast 11 Titanium folder before running the new installer and it won't replace the existing version.

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I'm having the same problem: the 11.0.4 update crashes every time after few seconds I begin the registration process. The same exact problem one month ago with the 11.0 version.

Then I wrote an e-mail and someone answered me suggesting a series of procedures to get out of it but no one of them worked until, I don't know how, eventually it worked, maybe by itself.

I'm now very frustrated since I simply cannot waste a lot of time simply to update a software I need now.

I attach the report.

Can you make it work?

 

Thanks

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I'm having the same problem: the 11.0.4 update crashes every time after few seconds I begin the registration process. The same exact problem one month ago with the 11.0 version.

Then I wrote an e-mail and someone answered me suggesting a series of procedures to get out of it but no one of them worked until, I don't know how, eventually it worked, maybe by itself.

I'm now very frustrated since I simply cannot waste a lot of time simply to update a software I need now.

I attach the report.

Can you make it work?

 

Thanks

Typically the reason for a Toast crash is the presence of an incompatible third-party codec in one of the Library>QuickTime folders. For example, xvid codecs are a no-no for Toast. If you have installed other video-related third-party software or have an older version of the perian codec, then it is worth your while to do so checking for these. The process is to drag them out of the Library and see if Toast launches okay. If it does then one (or more) or more of them is the culprit and you start putting them back until Toast crashes when launched.

 

Probably the first thing to try is to start your Mac in Safe Mode which should disable those codecs. If Toast launches in Safe Mode you know you have a conflicting item in a Library.

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