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Normally any kind of online support is bad! Mainly because there is no face time so, if they don’t have to face me I’m just a number in the sea of typing fools that think that the company actually cares about their customers. As long as I have paid and the company has my money I’m no longer any concern. The only thing that concerns them is getting more money out of me. But the support I got from ROXIO is the best example of the worse support or care of customer’s concerns or need for help.

I’m pretty sure that this will never make it to any one that cares! As far as that goes I’m pretty sure that this will be junked as soon as it is read. And that’s OK it’s a way of venting for me.

But rest assured that regarding my Roxio Customer Care experience I will never purchase any Roxio products in the future and I will make it my business to get the word out about Roxio and try to keep others from falling into this trap. I’m out my cost of this software and I know that Roxio will not make any effort to recover my business; after all I’m just one out of many, what can I do about it and how much harm I’m I to a large company? I’m going to try to have any effect!

 

Disappointed

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Normally any kind of online support is bad! Mainly because there is no face time so, if they don’t have to face me I’m just a number in the sea of typing fools that think that the company actually cares about their customers. As long as I have paid and the company has my money I’m no longer any concern. The only thing that concerns them is getting more money out of me. But the support I got from ROXIO is the best example of the worse support or care of customer’s concerns or need for help.

I’m pretty sure that this will never make it to any one that cares! As far as that goes I’m pretty sure that this will be junked as soon as it is read. And that’s OK it’s a way of venting for me.

But rest assured that regarding my Roxio Customer Care experience I will never purchase any Roxio products in the future and I will make it my business to get the word out about Roxio and try to keep others from falling into this trap. I’m out my cost of this software and I know that Roxio will not make any effort to recover my business; after all I’m just one out of many, what can I do about it and how much harm I’m I to a large company? I’m going to try to have any effect!

 

Disappointed

 

Hi Disappointed

 

I'm sorry you didn't have a good experience with our support team. Please private message me your ticket information and what happened so I can pass this to a manager immediately. Once I have that info, we'll do our best to get your sorted.

 

Jon

Roxio Customer Care

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