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Poor Service

*****no Toast 10 Mac Upgrade******

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For all those waiting since AUGUST for the MAC OS Lion maintenance update for Toast 10 will be please to know - THERE WILL NOT BE ONE.

 

Emails received from Roxio (17/10/2011) states - "We have recently received an update from our development team that the testing for Toast 10 in Compatibility mode for Mac Os x Lion 10.7 was not a success. So, they dropped the idea of developing a maintenance update for Toast 10 to be compatible with Mac Os X Lion 10.7."

 

Nice to see the Roxio web site still says there will be one.

 

BEWARE Toast 11 - Most users will be able to use Toast 11 uninterrupted, however we expect to release a maintenance update soon to resolve issues that will be experienced by Lion users. Until this update, users will not be able to capture audio from running applications in Spin Doctor X, and may experience the occasional crash or other unwanted behavior while working with Toast 11.

 

Do Toast 10 users get a free upgrade to Toast 11 - NO

Are there any deals for a upgrade - NO

 

Very POOR Customer Support and Service - Anyone want to buy a copy of Toast 10 - going cheap!!!!!

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Hi Poor Service

 

Thanks for alerting us to this, but it is incorrect.

 

First, if you could DM me your ticket number so I could see which agent made those statements, thast would be great.

 

Second, the agent is, of course, wrong. If we find that they made such statements, there will be strong repercussions.

 

Third, I emails our Toast product manager regarding the update and he said it was actually going to be released tomorrow, but let's just say Tuesday to be safe since he's on a plane from Germany right now. So I'll post the link here when it's out.

 

Lastly, I'll be closing this thread and all the threads you posted your message to, so the link can be added and customers don't have to wade through another long, drawn out discussion for the link (which we'll create a separate post and new KB article for).

 

Jon

Roxio Customer Care

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The Lion update for Toast 10 has just been posted here:

 

http://www.roxio.com/enu/support/toast/software_updatesv10.html

 

Jon

Roxio Customer Care

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