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Roxio 2012 Se Only Installs Roxio Photoshow


TJMCD
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Attach your install logs so we can try to figure out where in the install process it stops and rolls back. Just be sure to remove your install key from the text in the logfiles.

Is the Install Key that same as the Product Key? Do I need to do a search in each file for the Product Key? Also, there are 15 log files for each attempt to install Creator 2012. Would you like each one?

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Is the Install Key that same as the Product Key? Do I need to do a search in each file for the Product Key? Also, there are 15 log files for each attempt to install Creator 2012. Would you like each one?

In sonic_setup.log you can find at what point the install fails. And yep, I meant Product Key. Be sure it's not in any file you post here. I've left you a PM as well.

 

Martin

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In sonic_setup.log you can find at what point the install fails. And yep, I meant Product Key. Be sure it's not in any file you post here. I've left you a PM as well.

 

Martin

Thanks Martin,

It was helpful to know what file (sonic_setup.log ) to examine to find the error code. This is the error code that I found at line 720.

 

Action InstallActions.EMC_13X.Install failed with exit code 1603.

Installation failed with error code 1603

 

My computer is Windows 7 64bit.

TJMCD

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You are running into this issue which is a bug that we are aware of and fixing in next release

http://forums.support.roxio.com/topic/76954-error-1320-when-installing-roxio-content-2012/

 

 

To address this you'll need to create the following folders because you have them mapped to a different drive

 

C:\Users\<user_account_you_are_using>\Music

C:\Users\<user_account_you_are_using>\Pictures

C:\Users\<user_account_you_are_using>\Videos

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Your username is "Valued Customer". Replace <user_account_you_are_using> with that.

Hi..

I tried to install Roxio Creator 2012 SE with the folders:

 

C:\Users\Valued Customer\Music

C:\Users\Valued Customer\Pictures

C:\Users\Valued Customer\Videos

 

C:\Users\Valued Customer\My Music

C:\Users\Valued Customer\My Pictures

C:\Users\Valued Customer\My Videos

 

However, I still get the following error:

 

Action InstallActions.EMC_13X.Install failed with exit code 1603.

Installation failed with error code 1603

Rolling back installation

 

I have attached the EMC_13X files.

 

Thanks for your help,

TJMCD

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Try deleting this folder

 

F:\My Music\Triple Scoop Music

When I view the F:\My Music folder, there is no sub-folder or file with the name of Triple Scoop Music. I renamed the F:\My Music folder to F:\My Music-Original. I did this to see if a F:\My Music folder would be created by the Creator software and also to make sure there was no possibility for the Creator install to find a F:\My Music folder.

I have attached the EMC_13X_Install.log file. I searched and found F:\My Music text at line 5189.

 

Also the file (sonic_setup.log ) has the same error code found previously at line 720.

 

Action InstallActions.EMC_13X.Install failed with exit code 1603.

Installation failed with error code 1603

 

TJMCD

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Same issue. Try Post #8 here

http://forums.support.roxio.com/topic/76954-error-1320-when-installing-roxio-content-2012/page__view__findpost__p__385929

 

Also could be a permissions issue with your user account. Another user has created a new account and was able to install that way.

Thanks.. I tried changing permissions, but the installation failed again. It appears to install almost completely, but then rolls back everything.

It would nice if a person could choose what software to install. This way if one program were causing a problem, it could be avoided and the remainder installed.

I don't want to spend any more time with this software installation. I need to move on.

Thanks again.... TJMCD

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Thanks.. I tried changing permissions, but the installation failed again. It appears to install almost completely, but then rolls back everything.

It would nice if a person could choose what software to install. This way if one program were causing a problem, it could be avoided and the remainder installed.

I don't want to spend any more time with this software installation. I need to move on.

Thanks again.... TJMCD

did you try creating a New User Account???

 

That is what Du was suggesting.

 

If that works, you can simply delete the account later and allow All Users access the Suite when deleting the account ;)

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I had this issue when I had some left overs from earlier installations in My Pictures and My Videos called "Roxio 3d Examples" (or something equivelant as I'm translating this now on the fly from Dutch to English). One of these folders could not be removed even manually without taking ownership and adding the correct access rights. (BTW Creating a new account would probably have solved this as well)

 

Martin

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Thanks.. I tried changing permissions, but the installation failed again. It appears to install almost completely, but then rolls back everything.

It would nice if a person could choose what software to install. This way if one program were causing a problem, it could be avoided and the remainder installed.

I don't want to spend any more time with this software installation. I need to move on.

Thanks again.... TJMCD

 

Might as well close this post then.

 

Good luck!

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