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Creator 2012


itzjudi
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I get a fourth way through the installation and it quits, then I get the message that it was interrupted.. I have done all the prelim things the Roxio support group advised me to do.. install under a new user named Roxio, do the latest updates, install new and updated drivers, uninstall any Sonic or Roxio products I have on my computer.. anybody got any other suggestions?

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I get a fourth way through the installation and it quits, then I get the message that it was interrupted.. I have done all the prelim things the Roxio support group advised me to do.. install under a new user named Roxio, do the latest updates, install new and updated drivers, uninstall any Sonic or Roxio products I have on my computer.. anybody got any other suggestions?

 

Tell us about your computer. Do you have the boxed version or a downloaded version? Did you notice what was happening when the rollback occurred?

 

Remember this is a users group and do not have access to any information that support has nor do we know what they recommended.

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I have a boxed version and I have XP version 2002.. I did install Roxio on my laptop with no problem but it will not install on my XP..When I "try" to install it, it goes about a fourth of the way and then stops.. after about a minute it gives me the message "roxio was interrupted"..so I have something on my computer that is not compatible.. I have cleaned out my temp files along with everything else I did as I previously stated..I wonder if I have to uninstall my virus program? although I did disable it for the install and that didn't help either. Thanks for any help.. its got me puzzled.

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I have a boxed version and I have XP version 2002.. I did install Roxio on my laptop with no problem but it will not install on my XP..When I "try" to install it, it goes about a fourth of the way and then stops.. after about a minute it gives me the message "roxio was interrupted"..so I have something on my computer that is not compatible.. I have cleaned out my temp files along with everything else I did as I previously stated..I wonder if I have to uninstall my virus program? although I did disable it for the install and that didn't help either. Thanks for any help.. its got me puzzled.

 

Look at all the pinned install posts at the top of this part of the forum.

 

Did you forget to answer some questions? Telling us you have a desktop with XP doesn't give us a lot of information to work with.

 

BTW, your agreement is one install per license -- I doubt that the license police will come after you as long as you use one copy at a time.

Edited by sknis
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Did you check your install log files to see at what point the install failed? You may be able to get the program installed when you bypass the installation of some third party software (DirectX for instance), but you have to find out where in the process the install fails first, so you know which third party software to work around.

 

Martin

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ppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log

11/15/11 12:08:49 - Installer version: 3.58.17a

11/15/11 12:08:49 - SetupDlg Started...

11/15/11 12:08:51 - Attempting to register CancelAutoPlay

11/15/11 12:08:51 - Registered AppID

11/15/11 12:08:51 - Registered CancelAutoPlay successfully

11/15/11 12:08:51 - Attempting to supress Windows Update

11/15/11 12:08:51 - Windows Update was already set to notify for both download and install

11/15/11 12:08:52 - Worker thread starting...

11/15/11 12:08:52 - Operating System Information:

11/15/11 12:08:52 - Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit

11/15/11 12:08:52 - Display Language id: 1033

11/15/11 12:08:52 - System Locale id: 1033

11/15/11 12:08:52 - User default ANSI code page: 1252

11/15/11 12:08:52 - User default OEM code page: 437

11/15/11 12:08:52 - .NET version(s) found:

11/15/11 12:08:52 - 2.0.50727.5420

11/15/11 12:08:52 - 3.0.30729.5420

11/15/11 12:08:52 - 3.5.30729.5420

11/15/11 12:08:52 - 4.0.30319

11/15/11 12:08:53 - MS XML was found on this system:

11/15/11 12:08:53 - msxml3r.dll.mui file version: 8.110.7600.16385

11/15/11 12:08:54 - msxml3.dll file version: 8.110.7600.16385

11/15/11 12:08:54 - msxml3r.dll file version: 8.110.7600.16385

11/15/11 12:08:54 - msxml3.dll file version: 8.110.7600.16605

11/15/11 12:08:55 - msxml3.dll file version: 8.110.7600.16723

11/15/11 12:08:55 - msxml3.dll file version: 8.110.7600.20728

11/15/11 12:08:56 - msxml3.dll file version: 8.110.7600.20862

11/15/11 12:08:57 - msxml3.dll file version: 8.110.7601.17514

11/15/11 12:08:57 - msxml6r.dll.mui file version: 6.30.7600.16385

11/15/11 12:08:58 - msxml6.dll file version: 6.30.7600.16385

11/15/11 12:08:58 - msxml6r.dll file version: 6.30.7600.16385

11/15/11 12:08:58 - msxml6.dll file version: 6.30.7600.16723

11/15/11 12:08:59 - msxml6.dll file version: 6.30.7600.20862

11/15/11 12:08:59 - msxml6.dll file version: 6.30.7601.17514

11/15/11 12:09:07 - msxml4r.dll file version: 4.10.9404.0

11/15/11 12:09:08 - msxml4.dll file version: 4.10.9404.0

11/15/11 12:09:08 - msxml4.dll file version: 4.20.9818.0

11/15/11 12:09:08 - msxml4.dll file version: 4.20.9870.0

11/15/11 12:09:08 - msxml4.dll file version: 4.20.9876.0

11/15/11 12:09:09 - DirectX was found on this system:

11/15/11 12:09:09 - D3DX9_40.dll file version: 9.24.950.2656

11/15/11 12:09:09 - d3dx10_42.dll file version: 9.27.952.3001

11/15/11 12:09:09 - d3d11.dll file version: 6.1.7601.17514

11/15/11 12:09:09 - MSI was found on this system:

11/15/11 12:09:09 - msi.dll file version: 5.0.7601.17514

11/15/11 12:09:09 - Module filename: D:\Setup.exe

11/15/11 12:09:09 - Setup command line: "D:\Setup.exe"

11/15/11 12:09:09 - Base language detected is 'ENU'

11/15/11 12:09:10 - Setting final install language TLA to 'ENU'

11/15/11 12:09:10 - Modified product list: VIRTUALDRIVE64_13X,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,TRIPLESCOOPMUSIC_10,SMARTSOUND_50,ROXIOCENTRAL_6X,RBVIRTUALFOLDER64_0160,PS_C13X_EXPRESS_10,GOOGLE_TOOLBAR,GOOGLE_CHROME,FACEFILTER,EMC_CONTENT13X,EMC_13X,DOTNETFX_351,DIVX_PLUS,DIRECTX_FEB10,CPDECODERPACK_433,CINEPLAYER_58,BASICBURN_0160

11/15/11 12:09:10 - Successfully added feature 'Content' to product 'EMC_CONTENT13X'

11/15/11 12:09:10 - Successfully added feature 'FaceFilter' to product 'FACEFILTER'

11/15/11 12:09:10 - Successfully added feature 'EMC8' to product 'EMC_13X'

11/15/11 12:09:10 - Temp Folder Information for: C:\Users\ALICEG~1\AppData\Local\Temp\ size: 802932.00

11/15/11 12:09:19 - Attempting to force language to 'ENU'

11/15/11 12:09:19 - Base language detected is 'ENU'

11/15/11 12:09:19 - Setting final install language TLA to 'ENU'

11/15/11 12:09:19 - Installer suite information

11/15/11 12:09:19 - UUID is: {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}

11/15/11 12:09:19 - FamilyID is: empty

11/15/11 12:09:19 - DisplayName is: Roxio Creator 2012 Special Edition

11/15/11 12:09:19 - Version is: 13.5

11/15/11 12:09:19 - IconPath is: BIN\SuiteIcon.ico

11/15/11 12:09:19 - HelpLink is: http://www.roxio.com/'>http://www.roxio.com/'>http://www.roxio.com/'>http://www.roxio.com/

11/15/11 12:09:19 - URLInfoAbout is: http://www.roxio.com/

11/15/11 12:09:19 - BuildNumber is: 135B90A

11/15/11 12:09:19 - SKU is: R05

11/15/11 12:09:19 - BasePath is: C:\Program Files (x86)

11/15/11 12:09:19 - SuiteFolder is: Roxio 2012

11/15/11 12:09:19 - Changed InstalPath to: C:\Program Files (x86)\Roxio 2012

11/15/11 12:09:19 - OverinstallAllowed value is: 0

11/15/11 12:09:19 - RepairModeAllowed value is: 1

11/15/11 12:09:19 - No existing suite was found on this system.

11/15/11 12:09:20 - Base language detected is 'ENU'

11/15/11 12:09:20 - Setting final install language TLA to 'ENU'

11/15/11 12:09:20 - Condition for MPI is satisfied

11/15/11 12:11:03 - Condition for product VIRTUALDRIVE64_13X satisfied

11/15/11 12:11:03 - Condition for product VIDEOCAP_USB_X86 not satisfied; removing

11/15/11 12:11:03 - Disabling installation of product 'VIDEOCAP_USB_X86'

11/15/11 12:11:03 - Condition for product VIDEOCAP_USB_X64 satisfied

11/15/11 12:11:03 - No condition detected for product TRIPLESCOOPMUSIC_10

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property SMARTSOUND_50.AppSearch, and retrieved the value: DEP,SMARTSOUND_50.AppSearchSSPart1&SMARTSOUND_50.AppSearchSSPart2

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property SMARTSOUND_50.AppSearchSSPart1, and retrieved the value: RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart1,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:03 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}' error: 2

11/15/11 12:11:03 - The requested AppSearch tests were not succesful.

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property SMARTSOUND_50.AppSearchSSPart2, and retrieved the value: RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart2,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:03 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}' error: 2

11/15/11 12:11:03 - The requested AppSearch tests were not succesful.

11/15/11 12:11:03 - Condition for product SMARTSOUND_50 satisfied

11/15/11 12:11:03 - No condition detected for product ROXIOCENTRAL_6X

11/15/11 12:11:03 - Condition for product RBVIRTUALFOLDER64_0160 satisfied

11/15/11 12:11:03 - Condition for product PS_C13X_EXPRESS_10 satisfied

11/15/11 12:11:03 - No condition detected for product GOOGLE_TOOLBAR

11/15/11 12:11:03 - No condition detected for product GOOGLE_CHROME

11/15/11 12:11:03 - No condition detected for product FACEFILTER

11/15/11 12:11:03 - No condition detected for product EMC_CONTENT13X

11/15/11 12:11:03 - No condition detected for product EMC_13X

11/15/11 12:11:03 - No condition detected for product DOTNETFX_351

11/15/11 12:11:03 - No condition detected for product DIVX_PLUS

11/15/11 12:11:03 - No condition detected for product DIRECTX_FEB10

11/15/11 12:11:03 - No condition detected for product CPDECODERPACK_433

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property CINEPLAYER_58.AppSearch, and retrieved the value: DEP,CINEPLAYER_58.AppSearchAppPath&CINEPLAYER_58.AppSearchCP

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property CINEPLAYER_58.AppSearchAppPath, and retrieved the value: RET,TRUE;OUT,FOUND_CP50;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe,REG_SZ,Path

11/15/11 12:11:03 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe' error: 2

11/15/11 12:11:03 - The requested AppSearch tests were not succesful.

11/15/11 12:11:03 - Running AppSearch

11/15/11 12:11:03 - Looking up the suite property CINEPLAYER_58.AppSearchCP, and retrieved the value: RET,FALSE;OUT,CINEPLAYER_58.FoundBD,NotFound;APP,{FOUND_CP50}Filters\SonicSM.dll,MIN,1.0.0.0

11/15/11 12:11:03 - The file 'Filters\SonicSM.dll' could not be found

11/15/11 12:11:03 - The requested AppSearch tests were not succesful.

11/15/11 12:11:03 - Condition for product CINEPLAYER_58 satisfied

11/15/11 12:11:03 - No condition detected for product BASICBURN_0160

11/15/11 12:11:03 - Evaluating condition for URLPromotion

11/15/11 12:11:03 - The condition '' evaluated to: true

11/15/11 12:11:05 - Executing setup action: VerifyActions.*.Admin

11/15/11 12:11:05 - Action VerifyActions.*.Admin return code: 0

11/15/11 12:11:05 - Executing setup action: VerifyActions.*.EnsureMSI

11/15/11 12:11:05 - Checking if the Windows Installer is the correct version

11/15/11 12:11:05 - Action VerifyActions.*.EnsureMSI return code: 0

11/15/11 12:11:05 - Executing setup action: VerifyActions.*.EnsureSetupFiles

11/15/11 12:11:05 - Checking if there is a newer version of setup available to download

11/15/11 12:11:06 - The version of setup available on the update site is: 3.58.48.0, and will be downloaded

11/15/11 12:11:06 - Downloading file from 'http://docs.roxio.com/updates/installers/358b48a/setup.exe'

11/15/11 12:11:09 - Scheduled 'C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\setup.exe' for deletion during next reboot

11/15/11 12:11:09 - Action VerifyActions.*.EnsureSetupFiles return code: 0

11/15/11 12:11:09 - Setup is going to attempt to restart using this command line:

11/15/11 12:11:09 - "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\Setup.exe" {lang}=ENU AllowOnlineUpdates=2 /L*v "C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log" InstallSource="D:\"

11/15/11 12:11:09 - Running external command: "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\Setup.exe" {lang}=ENU AllowOnlineUpdates=2 /L*v "C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log" InstallSource="D:\"

11/15/11 12:11:11 - The new setup has responded and this process will now exit.

11/15/11 12:11:11 - Caught thrown long 0

11/15/11 12:11:11 - Listing all PropertyMap (DynamicProperties) keys and values:

11/15/11 12:11:11 - SMARTSOUND_50.AppSearchSSPart1 = RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart1,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:11 - ProductVersion = 13.5

11/15/11 12:11:11 - DcfSchemaVersionCheck = 1.0

11/15/11 12:11:11 - GOOGLE_CHROME.DELLCHECK = 1,M,Dell*,alienware*

11/15/11 12:11:11 - SMARTSOUND_50.AppSearchSSPart2 = RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart2,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:11 - ProductName = Roxio Creator 2012 Special Edition

11/15/11 12:11:11 - UILevel = 5

11/15/11 12:11:11 - OSEDITION = Ultimate

11/15/11 12:11:11 - OSBUILD = 7601

11/15/11 12:11:11 - FOUND_CP50 =

11/15/11 12:11:11 - URLPromotion =

11/15/11 12:11:11 - DefinedInVerifyAction = Undefined

11/15/11 12:11:11 - OSRequirements = Microsoft Windows XP SP2 (64-bit){NL}Microsoft Windows XP SP3 (32-bit){NL}Microsoft Vista SP1 (32\64-bit){NL}Microsoft Windows 7 Home Premium, Professional, or Ultimate (32\64-bit)

11/15/11 12:11:11 - OSVERSION = 6.1

11/15/11 12:11:11 - SMARTSOUND_50.FoundSSPart1 = NotFound

11/15/11 12:11:11 - CINEPLAYER_58.AppSearchCP = RET,FALSE;OUT,CINEPLAYER_58.FoundBD,NotFound;APP,{FOUND_CP50}Filters\SonicSM.dll,MIN,1.0.0.0

11/15/11 12:11:11 - CINEPLAYER_58.AppSearchAppPath = RET,TRUE;OUT,FOUND_CP50;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe,REG_SZ,Path

11/15/11 12:11:11 - RequireOnlineValidation = 0

11/15/11 12:11:11 - SMARTSOUND_50.FoundSSPart2 = NotFound

11/15/11 12:11:11 - OSRequirementsURL = http://redirect2.roxio.com/RedirectServer/default.aspx?SUITEID={AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}&PROD=52&LANG={SETUPLANG}&type=os&TLA={SKU}'>http://redirect2.roxio.com/RedirectServer/default.aspx?SUITEID={AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}&PROD=52&LANG={SETUPLANG}&type=os&TLA={SKU}

11/15/11 12:11:11 - FORCE_ENCRYPTION = 0

11/15/11 12:11:11 - GOOGLE_TOOLBAR.DELLCHECK = 1,M,Dell*,alienware*

11/15/11 12:11:11 - URLPromotionOffline =

11/15/11 12:11:11 - SKU = R05

11/15/11 12:11:11 - Culture = en-US

11/15/11 12:11:11 - NO_ONLINE_ACCESS = 0

11/15/11 12:11:11 - ARCHITECTURE = 64

11/15/11 12:11:11 - CHROMEBROWSERPARAMS =

11/15/11 12:11:11 - ShortProductName = Creator 2012 Special Edition

11/15/11 12:11:11 - CINEPLAYER_58.FoundBD = NotFound

11/15/11 12:11:11 - BuildNumber = 135B90A

11/15/11 12:11:11 - Version = 13.5

11/15/11 12:11:11 - DcfSchemaVersionFound = 1.0

11/15/11 12:11:11 - CINEPLAYER_58.AppSearch = DEP,CINEPLAYER_58.AppSearchAppPath&CINEPLAYER_58.AppSearchCP

11/15/11 12:11:11 - FORCED_ENCRYPTION = 0

11/15/11 12:11:11 - SMARTSOUND_50.AppSearch = DEP,SMARTSOUND_50.AppSearchSSPart1&SMARTSOUND_50.AppSearchSSPart2

11/15/11 12:11:11 - URLPromotionCondition =

11/15/11 12:11:11 - DisplayName = Roxio Creator 2012 Special Edition

11/15/11 12:11:11 - SETUPLANG = ENU

11/15/11 12:11:11 - URLPromotionAllowed = 1

11/15/11 12:11:11 - LogPath = C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition

11/15/11 12:11:11 - Listing all ReplacementMap keys and values:

11/15/11 12:11:11 - {AllUsersAppData} = C:\ProgramData

11/15/11 12:11:11 - {setupparams} = /qn REBOOT=ReallySuppress

11/15/11 12:11:11 - {UsersAppDataLocal} = C:\Users\ALICEGRANT1\AppData\Local

11/15/11 12:11:11 - {NL} =

 

11/15/11 12:11:11 - {ProgramFilesFolder} = C:\Program Files (x86)

11/15/11 12:11:11 - {AllUsersDesktop} = C:\Users\Public\Desktop

11/15/11 12:11:11 - {ProgramFilesFolder64} = C:\Program Files

11/15/11 12:11:11 - {SetupDir} = D:

11/15/11 12:11:11 - {InstallerDir} = "D:\"

11/15/11 12:11:11 - {SkippedProducts} = VIDEOCAP_USB_X86=SKIP

11/15/11 12:11:11 - {msiexec} = C:\Windows\system32\MSIEXEC.EXE

11/15/11 12:11:11 - {CommonFilesFolder} = C:\Program Files (x86)\Common Files

11/15/11 12:11:11 - {AllUsersProgramsMenu} = C:\ProgramData\Microsoft\Windows\Start Menu\Programs

11/15/11 12:11:11 - Worker exiting with status code: 00000000, ResultCode = 0

11/15/11 12:11:11 - Removing temporary reboot files in Cleanup

11/15/11 12:11:11 - Setting finish event...

11/15/11 12:11:11 - Sending WM_ENDSETUPDIALOG message...

11/15/11 12:11:11 - UI Received WM_ENDSETUPDIALOG message

11/15/11 12:11:11 - Created folder for log files: C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log

11/15/11 12:11:11 - Installer version: 3.58.48a

11/15/11 12:11:11 - SetupDlg Started...

11/15/11 12:11:11 - Attempting to register CancelAutoPlay

11/15/11 12:11:11 - Registered AppID

11/15/11 12:11:11 - Registered CancelAutoPlay successfully

11/15/11 12:11:11 - Attempting to supress Windows Update

11/15/11 12:11:11 - Windows Update was already set to notify for both download and install

11/15/11 12:11:12 - Ending setup dialog on WM_ENDSETUPDIALOG message

11/15/11 12:11:12 - Attempting to unregister CancelAutoPlay

11/15/11 12:11:12 - Worker thread starting...

11/15/11 12:11:12 - Operating System Information:

11/15/11 12:11:12 - Microsoft Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit

11/15/11 12:11:12 - Display Language id: 1033

11/15/11 12:11:12 - System Locale id: 1033

11/15/11 12:11:12 - User default ANSI code page: 1252

11/15/11 12:11:12 - User default OEM code page: 437

11/15/11 12:11:12 - .NET version(s) found:

11/15/11 12:11:12 - 2.0.50727.5420

11/15/11 12:11:12 - 3.0.30729.5420

11/15/11 12:11:12 - 3.5.30729.5420

11/15/11 12:11:12 - 4.0.30319

11/15/11 12:11:12 - Successfully unregistered AppID

11/15/11 12:11:12 - Unregistered CancelAutoPlay successfully

11/15/11 12:11:12 - MS XML was found on this system:

11/15/11 12:11:12 - msxml3r.dll.mui file version: 8.110.7600.16385

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7600.16385

11/15/11 12:11:12 - msxml3r.dll file version: 8.110.7600.16385

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7600.16605

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7600.16723

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7600.20728

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7600.20862

11/15/11 12:11:12 - msxml3.dll file version: 8.110.7601.17514

11/15/11 12:11:12 - msxml6r.dll.mui file version: 6.30.7600.16385

11/15/11 12:11:12 - msxml6.dll file version: 6.30.7600.16385

11/15/11 12:11:12 - msxml6r.dll file version: 6.30.7600.16385

11/15/11 12:11:12 - msxml6.dll file version: 6.30.7600.16723

11/15/11 12:11:12 - msxml6.dll file version: 6.30.7600.20862

11/15/11 12:11:12 - msxml6.dll file version: 6.30.7601.17514

11/15/11 12:11:12 - msxml4r.dll file version: 4.10.9404.0

11/15/11 12:11:12 - msxml4.dll file version: 4.10.9404.0

11/15/11 12:11:12 - msxml4.dll file version: 4.20.9818.0

11/15/11 12:11:12 - msxml4.dll file version: 4.20.9870.0

11/15/11 12:11:12 - msxml4.dll file version: 4.20.9876.0

11/15/11 12:11:12 - DirectX was found on this system:

11/15/11 12:11:12 - D3DX9_40.dll file version: 9.24.950.2656

11/15/11 12:11:12 - d3dx10_42.dll file version: 9.27.952.3001

11/15/11 12:11:12 - d3d11.dll file version: 6.1.7601.17514

11/15/11 12:11:12 - MSI was found on this system:

11/15/11 12:11:12 - msi.dll file version: 5.0.7601.17514

11/15/11 12:11:12 - Module filename: C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\Setup.exe

11/15/11 12:11:12 - Setup command line: "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\Setup.exe" {lang}=ENU AllowOnlineUpdates=2 /L*v "C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log" InstallSource="D:\"

11/15/11 12:11:12 - Attempting to force language to 'ENU'

11/15/11 12:11:12 - Base language detected is 'ENU'

11/15/11 12:11:12 - Setting final install language TLA to 'ENU'

11/15/11 12:11:12 - Modified product list: VIRTUALDRIVE64_13X,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,TRIPLESCOOPMUSIC_10,SMARTSOUND_50,ROXIOCENTRAL_6X,RBVIRTUALFOLDER64_0160,PS_C13X_EXPRESS_10,GOOGLE_TOOLBAR,GOOGLE_CHROME,FACEFILTER,EMC_CONTENT13X,EMC_13X,DOTNETFX_351,DIVX_PLUS,DIRECTX_FEB10,CPDECODERPACK_433,CINEPLAYER_58,BASICBURN_0160

11/15/11 12:11:12 - Successfully added feature 'Content' to product 'EMC_CONTENT13X'

11/15/11 12:11:12 - Successfully added feature 'FaceFilter' to product 'FACEFILTER'

11/15/11 12:11:12 - Successfully added feature 'EMC8' to product 'EMC_13X'

11/15/11 12:11:12 - Temp Folder Information for: C:\Users\ALICEG~1\AppData\Local\Temp\ size: 802924.00

11/15/11 12:11:12 - Installer suite information

11/15/11 12:11:12 - UUID is: {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}

11/15/11 12:11:12 - FamilyID is: empty

11/15/11 12:11:12 - DisplayName is: Roxio Creator 2012 Special Edition

11/15/11 12:11:12 - Version is: 13.5

11/15/11 12:11:12 - IconPath is: BIN\SuiteIcon.ico

11/15/11 12:11:12 - HelpLink is: http://www.roxio.com/

11/15/11 12:11:12 - URLInfoAbout is: http://www.roxio.com/

11/15/11 12:11:12 - BuildNumber is: 135B90A

11/15/11 12:11:12 - SKU is: R05

11/15/11 12:11:12 - BasePath is: C:\Program Files (x86)

11/15/11 12:11:12 - SuiteFolder is: Roxio 2012

11/15/11 12:11:12 - Changed InstalPath to: C:\Program Files (x86)\Roxio 2012

11/15/11 12:11:12 - OverinstallAllowed value is: 0

11/15/11 12:11:12 - RepairModeAllowed value is: 1

11/15/11 12:11:12 - No existing suite was found on this system.

11/15/11 12:11:12 - Base language detected is 'ENU'

11/15/11 12:11:12 - Setting final install language TLA to 'ENU'

11/15/11 12:11:12 - Condition for MPI is satisfied

11/15/11 12:11:19 - Condition for product VIRTUALDRIVE64_13X satisfied

11/15/11 12:11:19 - Condition for product VIDEOCAP_USB_X86 not satisfied; removing

11/15/11 12:11:19 - Disabling installation of product 'VIDEOCAP_USB_X86'

11/15/11 12:11:19 - Condition for product VIDEOCAP_USB_X64 satisfied

11/15/11 12:11:19 - No condition detected for product TRIPLESCOOPMUSIC_10

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property SMARTSOUND_50.AppSearch, and retrieved the value: DEP,SMARTSOUND_50.AppSearchSSPart1&SMARTSOUND_50.AppSearchSSPart2

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property SMARTSOUND_50.AppSearchSSPart1, and retrieved the value: RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart1,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:19 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}' error: 2

11/15/11 12:11:19 - The requested AppSearch tests were not succesful.

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property SMARTSOUND_50.AppSearchSSPart2, and retrieved the value: RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart2,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8},REG_EXPAND_SZ,UninstallString

11/15/11 12:11:19 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}' error: 2

11/15/11 12:11:19 - The requested AppSearch tests were not succesful.

11/15/11 12:11:19 - Condition for product SMARTSOUND_50 satisfied

11/15/11 12:11:19 - No condition detected for product ROXIOCENTRAL_6X

11/15/11 12:11:19 - Condition for product RBVIRTUALFOLDER64_0160 satisfied

11/15/11 12:11:19 - Condition for product PS_C13X_EXPRESS_10 satisfied

11/15/11 12:11:19 - No condition detected for product GOOGLE_TOOLBAR

11/15/11 12:11:19 - No condition detected for product GOOGLE_CHROME

11/15/11 12:11:19 - No condition detected for product FACEFILTER

11/15/11 12:11:19 - No condition detected for product EMC_CONTENT13X

11/15/11 12:11:19 - No condition detected for product EMC_13X

11/15/11 12:11:19 - No condition detected for product DOTNETFX_351

11/15/11 12:11:19 - No condition detected for product DIVX_PLUS

11/15/11 12:11:19 - No condition detected for product DIRECTX_FEB10

11/15/11 12:11:19 - No condition detected for product CPDECODERPACK_433

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property CINEPLAYER_58.AppSearch, and retrieved the value: DEP,CINEPLAYER_58.AppSearchAppPath&CINEPLAYER_58.AppSearchCP

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property CINEPLAYER_58.AppSearchAppPath, and retrieved the value: RET,TRUE;OUT,FOUND_CP50;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe,REG_SZ,Path

11/15/11 12:11:19 - The registry key was not found on x86 or x64: 'SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe' error: 2

11/15/11 12:11:19 - The requested AppSearch tests were not succesful.

11/15/11 12:11:19 - Running AppSearch

11/15/11 12:11:19 - Looking up the suite property CINEPLAYER_58.AppSearchCP, and retrieved the value: RET,FALSE;OUT,CINEPLAYER_58.FoundBD,NotFound;APP,{FOUND_CP50}Filters\SonicSM.dll,MIN,1.0.0.0

11/15/11 12:11:19 - The file 'Filters\SonicSM.dll' could not be found

11/15/11 12:11:19 - The requested AppSearch tests were not succesful.

11/15/11 12:11:19 - Condition for product CINEPLAYER_58 satisfied

11/15/11 12:11:19 - No condition detected for product BASICBURN_0160

11/15/11 12:11:19 - Evaluating condition for URLPromotion

11/15/11 12:11:19 - The condition '' evaluated to: true

11/15/11 12:11:19 - Executing setup action: VerifyActions.*.Admin

11/15/11 12:11:19 - Action VerifyActions.*.Admin return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.*.EnsureMSI

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.*.EnsureMSI return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.*.EnsureSetupFiles

11/15/11 12:11:19 - Checking if there is a newer version of setup available to download

11/15/11 12:11:19 - The version of setup available on the update site is: 3.56.5.0, and will not be downloaded

11/15/11 12:11:19 - Action VerifyActions.*.EnsureSetupFiles return code: 2

11/15/11 12:11:19 - Failed to load : D:\BIN\SSupport.dll for incompatibleSuite

11/15/11 12:11:19 - Could not find incompatible suite information for '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}'

11/15/11 12:11:19 - Failed to load : D:\BIN\SSupport.dll for incompatibleSuite

11/15/11 12:11:19 - Could not find incompatible suite information for '{E897DC5B-8085-4F6E-9B72-2C1FB8631C62}'

11/15/11 12:11:19 - Failed to load : D:\BIN\SSupport.dll for incompatibleSuite

11/15/11 12:11:19 - Could not find incompatible suite information for '{F7B0FFE6-3EDA-4B7A-A922-78A602E08D30}'

11/15/11 12:11:19 - Failed to load : D:\BIN\SSupport.dll for incompatibleSuite

11/15/11 12:11:19 - Could not find incompatible suite information for '{9008D736-35CA-40DB-A2BE-5F32D954E5AA}'

11/15/11 12:11:19 - Failed to load : D:\BIN\SSupport.dll for incompatibleSuite

11/15/11 12:11:19 - Could not find incompatible suite information for '{15210C5B-9E04-4BF7-B019-AE958F238333}'

11/15/11 12:11:19 - There were no incompatible suites found in the system.

11/15/11 12:11:19 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13X.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.VIRTUALDRIVE64_13X.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.VIDEOCAP_USB_X64.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.TRIPLESCOOPMUSIC_10.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.TRIPLESCOOPMUSIC_10.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.SMARTSOUND_50.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.SMARTSOUND_50.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.ROXIOCENTRAL_6X.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.ROXIOCENTRAL_6X.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.PS_C13X_EXPRESS_10.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.PS_C13X_EXPRESS_10.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.GOOGLE_TOOLBAR.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.GOOGLE_CHROME.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.GOOGLE_CHROME.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.FACEFILTER.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.FACEFILTER.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.EMC_CONTENT13X.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.EMC_CONTENT13X.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.EMC_13X.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.EMC_13X.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.DOTNETFX_351.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.DOTNETFX_351.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.DIVX_PLUS.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.DIVX_PLUS.CurrentVersion return code: 2, reason: A bad package code was passed in

11/15/11 12:11:19 - Executing setup action: VerifyActions.DIRECTX_FEB10.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.DIRECTX_FEB10.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.CPDECODERPACK_433.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.CPDECODERPACK_433.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.CINEPLAYER_58.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.CINEPLAYER_58.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Executing setup action: VerifyActions.BASICBURN_0160.CurrentVersion

11/15/11 12:11:19 - Action VerifyActions.BASICBURN_0160.CurrentVersion return code: 3, reason: The package is not installed

11/15/11 12:11:19 - Product VIRTUALDRIVE64_13X was not found on the system. Installing version 1.0.0

11/15/11 12:11:19 - Product VIDEOCAP_USB_X64 was not found on the system. Installing version 1.22.0

11/15/11 12:11:19 - Product TRIPLESCOOPMUSIC_10 was not found on the system. Installing version 1.0.0

11/15/11 12:11:19 - Product ROXIOCENTRAL_6X was not found on the system. Installing version 6.5.0

11/15/11 12:11:19 - Product RBVIRTUALFOLDER64_0160 was not found on the system. Installing version 1.0.0

11/15/11 12:11:19 - Product FACEFILTER was not found on the system. Installing version 1.0.7

11/15/11 12:11:19 - Product EMC_CONTENT13X was not found on the system. Installing version 13.5.609

11/15/11 12:11:19 - Product EMC_13X was not found on the system. Installing version 1.3.675

11/15/11 12:11:19 - Product DIRECTX_FEB10 was not found on the system. Installing version 1.0.0

11/15/11 12:11:19 - Product CPDECODERPACK_433 was not found on the system. Installing version 4.3.0

11/15/11 12:11:19 - Product CINEPLAYER_58 was not found on the system. Installing version 5.8

11/15/11 12:11:19 - Product BASICBURN_0160 was not found on the system. Installing version 1.6

11/15/11 12:11:19 - Executing setup action: VerifyActions.*.CheckPrompt

11/15/11 12:11:19 - Checking if __MsiPromptForCD mutex is set

11/15/11 12:11:19 - Action VerifyActions.*.CheckPrompt return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13X.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.VIRTUALDRIVE64_13X.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.TRIPLESCOOPMUSIC_10.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.TRIPLESCOOPMUSIC_10.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.SMARTSOUND_50.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.SMARTSOUND_50.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.ROXIOCENTRAL_6X.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.ROXIOCENTRAL_6X.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.PS_C13X_EXPRESS_10.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.PS_C13X_EXPRESS_10.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.GOOGLE_CHROME.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.GOOGLE_CHROME.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.FACEFILTER.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.FACEFILTER.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.EMC_CONTENT13X.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.EMC_CONTENT13X.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.EMC_13X.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.EMC_13X.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.DOTNETFX_351.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.DOTNETFX_351.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.DIVX_PLUS.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.DIVX_PLUS.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.DIRECTX_FEB10.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.DIRECTX_FEB10.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.CPDECODERPACK_433.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.CPDECODERPACK_433.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.CINEPLAYER_58.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.CINEPLAYER_58.MSICorrectVersion return code: 0

11/15/11 12:11:19 - Executing setup action: VerifyActions.BASICBURN_0160.MSICorrectVersion

11/15/11 12:11:19 - Checking if the Windows Installer is the correct version

11/15/11 12:11:19 - Action VerifyActions.BASICBURN_0160.MSICorrectVersion return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13X.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.VIRTUALDRIVE64_13X.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.VIDEOCAP_USB_X64.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.TRIPLESCOOPMUSIC_10.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.TRIPLESCOOPMUSIC_10.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.SMARTSOUND_50.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.SMARTSOUND_50.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.ROXIOCENTRAL_6X.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.ROXIOCENTRAL_6X.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.PS_C13X_EXPRESS_10.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.PS_C13X_EXPRESS_10.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.GOOGLE_TOOLBAR.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.GOOGLE_CHROME.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.GOOGLE_CHROME.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.FACEFILTER.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.FACEFILTER.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.EMC_CONTENT13X.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.EMC_CONTENT13X.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.EMC_13X.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.EMC_13X.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.DOTNETFX_351.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.DOTNETFX_351.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.DIVX_PLUS.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.DIVX_PLUS.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.DIRECTX_FEB10.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.DIRECTX_FEB10.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.CPDECODERPACK_433.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.CPDECODERPACK_433.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.CINEPLAYER_58.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.CINEPLAYER_58.IsQualified return code: 0

11/15/11 12:11:20 - Executing setup action: VerifyActions.BASICBURN_0160.IsQualified

11/15/11 12:11:20 - Checking if platform qualifies for installation

11/15/11 12:11:20 - Action VerifyActions.BASICBURN_0160.IsQualified return code: 0

11/15/11 12:11:20 - Google Toolbar not compatible with target system; reason = 5

11/15/11 12:11:20 - Google Chrome not compatible with target system; reason = 2

11/15/11 12:11:20 - Creating item removal data

11/15/11 12:11:21 - Finished creating item removal data; count=0

11/15/11 12:11:21 - Reading UI sequence from the DCF

11/15/11 12:12:24 - Checking validity of key <deleted>

11/15/11 12:12:24 - Validation completed successfully

11/15/11 12:12:51 - Disabling installation of product 'GOOGLE_TOOLBAR'

11/15/11 12:12:51 - Disabling installation of product 'GOOGLE_CHROME'

11/15/11 12:12:51 - Starting ExecuteShutdownActions

11/15/11 12:12:51 - Could not obtain the ClassName for window 'Roxio CinePlayer'.

11/15/11 12:12:51 - There are no applications needing to be shown in the 'Files in Use' dailog

11/15/11 12:12:51 - Executing setup action: PreviousVersions.VIRTUALDRIVE64_13X.Auto

11/15/11 12:12:51 - Action PreviousVersions.VIRTUALDRIVE64_13X.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.VIDEOCAP_USB_X64.Auto

11/15/11 12:12:51 - Action PreviousVersions.VIDEOCAP_USB_X64.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.TRIPLESCOOPMUSIC_10.Auto

11/15/11 12:12:51 - Action PreviousVersions.TRIPLESCOOPMUSIC_10.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.ROXIOCENTRAL_6X.Auto

11/15/11 12:12:51 - Action PreviousVersions.ROXIOCENTRAL_6X.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.RBVIRTUALFOLDER64_0160.Auto

11/15/11 12:12:51 - Action PreviousVersions.RBVIRTUALFOLDER64_0160.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.FACEFILTER.Auto

11/15/11 12:12:51 - Action PreviousVersions.FACEFILTER.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.EMC_CONTENT13X.Auto

11/15/11 12:12:51 - Action PreviousVersions.EMC_CONTENT13X.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.EMC_13X.C13_Content

11/15/11 12:12:51 - Action IncompatibleApplications.EMC_13X.C13_Content return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.EMC_13X.DX90

11/15/11 12:12:51 - Action PreviousVersions.EMC_13X.DX90 return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.EMC_13X.EMC70

11/15/11 12:12:51 - Action PreviousVersions.EMC_13X.EMC70 return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.EMC_13X.Auto

11/15/11 12:12:51 - Action PreviousVersions.EMC_13X.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.DOTNETFX_351.VER351

11/15/11 12:12:51 - Action IncompatibleApplications.DOTNETFX_351.VER351 return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.DIRECTX21

11/15/11 12:12:51 - Action IncompatibleApplications.DIRECTX_FEB10.DIRECTX21 return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.SKIP

11/15/11 12:12:51 - Action IncompatibleApplications.DIRECTX_FEB10.SKIP return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.DIRECTX_FEB10.Auto

11/15/11 12:12:51 - Action PreviousVersions.DIRECTX_FEB10.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.CPDECODERPACK_433.Auto

11/15/11 12:12:51 - Action PreviousVersions.CPDECODERPACK_433.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.CINEPLAYER_58.CP30

11/15/11 12:12:51 - Action IncompatibleApplications.CINEPLAYER_58.CP30 return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.CINEPLAYER_58.CP3x

11/15/11 12:12:51 - Action IncompatibleApplications.CINEPLAYER_58.CP3x return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.CINEPLAYER_58.SDMX

11/15/11 12:12:51 - Action IncompatibleApplications.CINEPLAYER_58.SDMX return code: 0

11/15/11 12:12:51 - Executing setup action: IncompatibleApplications.CINEPLAYER_58.CP5X

11/15/11 12:12:51 - Action IncompatibleApplications.CINEPLAYER_58.CP5X return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.CINEPLAYER_58.Auto

11/15/11 12:12:51 - Action PreviousVersions.CINEPLAYER_58.Auto return code: 0

11/15/11 12:12:51 - Executing setup action: PreviousVersions.BASICBURN_0160.Auto

11/15/11 12:12:51 - Action PreviousVersions.BASICBURN_0160.Auto return code: 0

11/15/11 12:12:51 - Incompatible suite is empty. Go on with installation

11/15/11 12:12:51 - Updating install progress: 0 / 23, Gathering required information...

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x86 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 0 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB949939_x86

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 32))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x86 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x86 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x86 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 1 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x64 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 1 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB949939_x64

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 64))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x64 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x64 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB949939_x64 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 2 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x86 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 2 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB938371_x86

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 32))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x86 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x86 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x86 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 3 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x64 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 3 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB938371_x64

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 64))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x64 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x64 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB938371_x64 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 4 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x86 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 4 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB937287_x86

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 32))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x86 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x86 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x86 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 5 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x64 has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 5 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.KB937287_x64

11/15/11 12:12:51 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 64))' evaluated to false

11/15/11 12:12:51 - Condition for install action not satisfied; skipping

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x64 return code: 0

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x64 is Sync

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.KB937287_x64 has SyncHandle equal NULL.

11/15/11 12:12:51 - Updating install progress: 6 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has no product code, no reference counting will be done.

11/15/11 12:12:51 - Updating install progress: 6 / 23, Installing Microsoft .Net v3.5 SP1

11/15/11 12:12:51 - Executing setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL

11/15/11 12:12:51 - Running external command: "D:\DOTNETFX_351\wcu\dotNetFramework\dotNetFx35setup.exe" /Q /NORESTART

11/15/11 12:12:53 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL return code: 0

11/15/11 12:12:53 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL is Sync

11/15/11 12:12:53 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has SyncHandle not equal NULL.

11/15/11 12:12:55 - Updating install progress: 7 / 23, (null)

11/15/11 12:12:55 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL was just installed.

11/15/11 12:12:55 - Adding date and time stamp.

11/15/11 12:12:55 - Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL' has no product code, adding the date time stamp is not possible.

11/15/11 12:12:55 - Adding group '{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}' reference for action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL'

11/15/11 12:12:55 - Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL' has no product code, reference counting is not possible.

11/15/11 12:12:55 - Getting reference count for action 'InstallActions.DIRECTX_FEB10.Install', product code '{3A9527CF-4E91-4683-A03F-F1AD022126E5}'

11/15/11 12:12:55 - Updating install progress: 7 / 23, Installing DirectX 9 Runtime

11/15/11 12:12:55 - Executing setup action: InstallActions.DIRECTX_FEB10.Install

11/15/11 12:12:55 - Action InstallActions.DIRECTX_FEB10.Install return code: 0

11/15/11 12:12:55 - Action InstallActions.DIRECTX_FEB10.Install is Sync

11/15/11 12:12:55 - Installing Package: 'D:\DIRECTX_FEB10\DxLauncher.msi', with Properties: 'REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="F:\Program Files (x86)\Roxio 2012\" MPI_SUITE_ID={AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'

11/15/11 12:12:55 - Action InstallActions.DIRECTX_FEB10.Install has SyncHandle not equal NULL.

11/15/11 12:16:07 - Execution of Windows Installer package 'D:\DIRECTX_FEB10\DxLauncher.msi' finished with exit code = 1603

11/15/11 12:16:07 - Updating install progress: 8 / 23, (null)

11/15/11 12:16:07 - Action InstallActions.DIRECTX_FEB10.Install failed with exit code 1603.

11/15/11 12:16:07 - Installation failed with error code 1603

11/15/11 12:16:07 - Rolling back installation

11/15/11 12:16:07 - Caught cancelation exception while running install actions

11/15/11 12:16:07 - Updating install progress: 8 / 23, Preparing to roll back...

11/15/11 12:16:08 - Updating rollback progress: 8 / 23, Preparing to roll back...

11/15/11 12:16:08 - Updating rollback progress: 8 / 23, Rolling back DirectX 9 Runtime

11/15/11 12:16:08 - Rolling back setup action: InstallActions.DIRECTX_FEB10.Install

11/15/11 12:16:08 - Action InstallActions.DIRECTX_FEB10.Install executing uninstall command line: "MSIEXEC.EXE /qn REBOOT=ReallySuppress /L*v "C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\DIRECTX_FEB10_Uninstall.log" /x {3A9527CF-4E91-4683-A03F-F1AD022126E5} REMOVE=ALL"

11/15/11 12:16:08 - Action InstallActions.DIRECTX_FEB10.Install rollback return code: 0

11/15/11 12:16:08 - Uninstalling Package: '{3A9527CF-4E91-4683-A03F-F1AD022126E5}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'

11/15/11 12:16:08 - Execution of Windows Installer package '{3A9527CF-4E91-4683-A03F-F1AD022126E5}' finished with exit code = 1605

11/15/11 12:16:08 - Updating rollback progress: 7 / 23, (null)

11/15/11 12:16:08 - Action InstallActions.DIRECTX_FEB10.Install hadn't finished installing; rollback aborted

11/15/11 12:16:08 - Updating rollback progress: 7 / 23, Rolling back Microsoft .Net v3.5 SP1

11/15/11 12:16:08 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL

11/15/11 12:16:08 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has nothing to roll back

11/15/11 12:16:08 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL rollback return code: 0

11/15/11 12:16:08 - Updating rollback progress: 6 / 23, Rolling back Microsoft .Net v3.5 SP1

11/15/11 12:16:08 - The product GOOGLE_TOOLBAR does not have a product code defined.

11/15/11 12:16:08 - The product GOOGLE_CHROME does not have a product code defined.

11/15/11 12:16:08 - The product RBVIRTUALFOLDER64_0160 does not have a product code defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}.

11/15/11 12:16:08 - The product VIRTUALDRIVE64_13X does not have a product code defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9569E6BC-326A-432F-97AB-35263A327BF1}.

11/15/11 12:16:08 - The product SMARTSOUND_50 does not have a product code defined.

11/15/11 12:16:08 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{302763FD-5CEA-4DFF-80C8-9B41414C4822}.

11/15/11 12:16:08 - The product DIRECTX_FEB10 does not have a product code defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A9527CF-4E91-4683-A03F-F1AD022126E5}.

11/15/11 12:16:08 - The product PS_C13X_EXPRESS_10 does not have a product code defined.

11/15/11 12:16:08 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

11/15/11 12:16:08 - The product VIDEOCAP_USB_X64 does not have a product code defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}.

11/15/11 12:16:08 - The product VIDEOCAP_USB_X86 does not have a product code defined.

11/15/11 12:16:08 - The product ROXIOCENTRAL_6X does not have a product code defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E57CB134-A1D5-4750-865D-55C315A33B4C}.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CDE9C04A-7F8B-40A8-A4A5-875E228254A6}.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CE86D656-C887-4EF1-B2D7-2A1075435964}.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2DDBB2E7-CB4E-4E65-A6B9-B9C95ED77D42}.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FFAC39DA-CF79-434B-A6E0-4055689667D9}.

11/15/11 12:16:08 - The product DOTNETFX_351 does not have a product code defined.

11/15/11 12:16:08 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

11/15/11 12:16:08 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{80DB8010-A5CB-46FA-B8A5-B72DE4C56E03}.

11/15/11 12:16:08 - The product DIVX_PLUS does not have a product code defined.

11/15/11 12:16:08 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

11/15/11 12:16:08 - The registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\\{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52} could not be found or opened in GetProductInfo

11/15/11 12:16:08 - Removing registry entries for suite {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}.

11/15/11 12:16:08 - Unable to delete suite uninstall regitsry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}

11/15/11 12:16:08 - Cleaning cached files for suite {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}.

11/15/11 12:16:09 - Setting the finish event for the setup UI

11/15/11 12:16:09 - Caught finish event in progress page thread

11/15/11 12:16:09 - Executing CProgressPage::OnWizardNext()

11/15/11 12:35:50 - Setup UI finished successfully

11/15/11 12:35:50 - Creating shortcut for logging folder

11/15/11 12:35:50 - Working Folder: C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\

11/15/11 12:35:50 - Launch Point Link: C:\Users\Public\Desktop\Installation Log Files

11/15/11 12:35:50 - Launch Point Desc: Installation Log Files

11/15/11 12:35:50 - Caught thrown dword 1603

11/15/11 12:35:50 - Listing all PropertyMap (DynamicProperties) keys and values:

11/15/11 12:35:50 - SMARTSOUND_50.AppSearchSSPart1 = RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart1,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F},REG_EXPAND_SZ,UninstallString

11/15/11 12:35:50 - ProductVersion = 13.5

11/15/11 12:35:50 - DcfSchemaVersionCheck = 1.0

11/15/11 12:35:50 - GOOGLE_CHROME.DELLCHECK = 1,M,Dell*,alienware*

11/15/11 12:35:50 - SMARTSOUND_50.AppSearchSSPart2 = RET,FALSE;OUT,SMARTSOUND_50.FoundSSPart2,NotFound;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8},REG_EXPAND_SZ,UninstallString

11/15/11 12:35:50 - ProductName = Roxio Creator 2012 Special Edition

11/15/11 12:35:50 - UILevel = 5

11/15/11 12:35:50 - OSEDITION = Ultimate

11/15/11 12:35:50 - OSBUILD = 7601

11/15/11 12:35:50 - FOUND_CP50 =

11/15/11 12:35:50 - InstallSource = "D:\"

11/15/11 12:35:50 - AllowOnlineUpdates = 2

11/15/11 12:35:50 - {lang} = ENU

11/15/11 12:35:50 - URLPromotion =

11/15/11 12:35:50 - DefinedInVerifyAction = Undefined

11/15/11 12:35:50 - OSRequirements = Microsoft Windows XP SP2 (64-bit){NL}Microsoft Windows XP SP3 (32-bit){NL}Microsoft Vista SP1 (32\64-bit){NL}Microsoft Windows 7 Home Premium, Professional, or Ultimate (32\64-bit)

11/15/11 12:35:50 - OSVERSION = 6.1

11/15/11 12:35:50 - SMARTSOUND_50.FoundSSPart1 = NotFound

11/15/11 12:35:50 - CINEPLAYER_58.AppSearchCP = RET,FALSE;OUT,CINEPLAYER_58.FoundBD,NotFound;APP,{FOUND_CP50}Filters\SonicSM.dll,MIN,1.0.0.0

11/15/11 12:35:50 - CINEPLAYER_58.AppSearchAppPath = RET,TRUE;OUT,FOUND_CP50;REG,HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Cineplayer.exe,REG_SZ,Path

11/15/11 12:35:50 - RequireOnlineValidation = 0

11/15/11 12:35:50 - SMARTSOUND_50.FoundSSPart2 = NotFound

11/15/11 12:35:50 - OSRequirementsURL = http://redirect2.roxio.com/RedirectServer/default.aspx?SUITEID={AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}&PROD=52&LANG={SETUPLANG}&type=os&TLA={SKU}

11/15/11 12:35:50 - FORCE_ENCRYPTION = 0

11/15/11 12:35:50 - GOOGLE_TOOLBAR.DELLCHECK = 1,M,Dell*,alienware*

11/15/11 12:35:50 - URLPromotionOffline =

11/15/11 12:35:50 - SKU = R05

11/15/11 12:35:50 - Culture = en-US

11/15/11 12:35:50 - NO_ONLINE_ACCESS = 0

11/15/11 12:35:50 - IsMultiFeatureByteKey = 0

11/15/11 12:35:50 - ARCHITECTURE = 64

11/15/11 12:35:50 - CurrentFeatureByte = 3

11/15/11 12:35:50 - CHROMEBROWSERPARAMS =

11/15/11 12:35:50 - ShortProductName = Creator 2012 Special Edition

11/15/11 12:35:50 - CINEPLAYER_58.FoundBD = NotFound

11/15/11 12:35:50 - BuildNumber = 135B90A

11/15/11 12:35:50 - Version = 13.5

11/15/11 12:35:50 - DcfSchemaVersionFound = 1.0

11/15/11 12:35:50 - CINEPLAYER_58.AppSearch = DEP,CINEPLAYER_58.AppSearchAppPath&CINEPLAYER_58.AppSearchCP

11/15/11 12:35:50 - FORCED_ENCRYPTION = 0

11/15/11 12:35:50 - ROX_KEYTEXT =

11/15/11 12:35:50 - SMARTSOUND_50.AppSearch = DEP,SMARTSOUND_50.AppSearchSSPart1&SMARTSOUND_50.AppSearchSSPart2

11/15/11 12:35:50 - URLPromotionCondition =

11/15/11 12:35:50 - DisplayName = Roxio Creator 2012 Special Edition

11/15/11 12:35:50 - SETUPLANG = ENU

11/15/11 12:35:50 - HighestMultiFeatureByte =

11/15/11 12:35:50 - URLPromotionAllowed = 1

11/15/11 12:35:50 - LogPath = C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition

11/15/11 12:35:50 - Listing all ReplacementMap keys and values:

11/15/11 12:35:50 - {AllUsersAppData} = C:\ProgramData

11/15/11 12:35:50 - {SuiteInstallDir} = F:\Program Files (x86)\Roxio 2012

11/15/11 12:35:50 - {setupparams} = /qn REBOOT=ReallySuppress /L*v "C:\Users\ALICEGRANT1\AppData\Roaming\Roxio Log Files\Roxio Creator 2012 Special Edition\11-11-15 12-08\{ProductID}_{INSTALL_MODE}.log"

11/15/11 12:35:50 - {UsersAppDataLocal} = C:\Users\ALICEGRANT1\AppData\Local

11/15/11 12:35:50 - {NL} =

 

11/15/11 12:35:50 - {ProgramFilesFolder} = C:\Program Files (x86)

11/15/11 12:35:50 - {AllUsersDesktop} = C:\Users\Public\Desktop

11/15/11 12:35:50 - {ProgramFilesFolder64} = C:\Program Files

11/15/11 12:35:50 - {SetupDir} = C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12

11/15/11 12:35:50 - {InstallerDir} = "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D12\"

11/15/11 12:35:50 - {SkippedProducts} = VIDEOCAP_USB_X86=SKIP GOOGLE_TOOLBAR=SKIP GOOGLE_CHROME=SKIP

11/15/11 12:35:50 - {msiexec} = C:\Windows\system32\MSIEXEC.EXE

11/15/11 12:35:50 - {CommonFilesFolder} = C:\Program Files (x86)\Common Files

11/15/11 12:35:50 - {AllUsersProgramsMenu} = C:\ProgramData\Microsoft\Windows\Start Menu\Programs

11/15/11 12:35:50 - Worker exiting with status code: 00000643, ResultCode = 1603

11/15/11 12:35:50 - Removing temporary reboot files in Cleanup

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\banner.bmp" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\header.bmp" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.DEU" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.ENU" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.ESN" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.FRA" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.ITA" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.JPN" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.NLD" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\license.PTB" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\rsl.dll" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\SSupport.dll" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\SuiteIcon.ico" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.DEU" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.ENU" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.ESN" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.FRA" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.ITA" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.JPN" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.NLD" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\bin\UEIP.PTB" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Resetting file attributes for "C:\Users\ALICEG~1\AppData\Local\Temp\VIES1D46\SETUP.DCF" from 0x00000021 to 0x00000020

11/15/11 12:35:50 - Setting finish event...

11/15/11 12:35:50 - Sending WM_ENDSETUPDIALOG message...

11/15/11 12:35:50 - UI Received WM_ENDSETUPDIALOG message

11/15/11 12:35:51 - Ending setup dialog on WM_ENDSETUPDIALOG message

11/15/11 12:35:51 - Attempting to unregister CancelAutoPlay

11/15/11 12:35:51 - Failed to unregister AppID with error: 2

11/15/11 12:35:51 - Unregistered CancelAutoPlay successfully

Edited by gi7omy
removal of CD key
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You'll want to disable DirectX by running command line (case-sensitive). Also select No when prompted to download update at the beginning.

 

<driveletter>:\setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

 

After that download and install DirectX separately

http://www.microsoft.com/download/en/details.aspx?id=35

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You'll want to disable DirectX by running command line (case-sensitive). Also select No when prompted to download update at the beginning.

 

<driveletter>:\setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

 

After that download and install DirectX separately

http://www.microsoft.com/download/en/details.aspx?id=35

This answer did nothing. I went into the command prompt, typed what you had written to type and it did not work. Please help.

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I get a fourth way through the installation and it quits, then I get the message that it was interrupted.. I have done all the prelim things the Roxio support group advised me to do.. install under a new user named Roxio, do the latest updates, install new and updated drivers, uninstall any Sonic or Roxio products I have on my computer.. anybody got any other suggestions?

 

Hi,

 

I will tell you to try this out.Please restore your PC. ( start\control panel\Performance and Maintenance\system Restore (Left Side top corner )\Restore my computer to a earlier time\remember the date when you have uninstalled your application and go back one day before your uninstalling day \then next and next.

After that you update your computer and try to uninstall again. :mellow:

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