Security Software Won't Allow Dragonrs30.dll

[frankb]

I recently upgraded from Creator 2010 to Creator 2012 Pro. When I click on Copy and Convert Video I get the following error message, " Cannot initialize burning engine. Please reinstall the software". I have tried 'Repair' and then Uninstalled all Roxio software and reinstalled and I still get the same error message. I am using Webroot antivirus software. Webroot indicates that dragonrs30.dll is 'Cloaked Malware' and removes the file. How do I resolve this issue?

[bimicher]

I recently upgraded from Creator 2010 to Creator 2012 Pro. When I click on Copy and Convert Video I get the following error message, " Cannot initialize burning engine. Please reinstall the software". I have tried 'Repair' and then Uninstalled all Roxio software and reinstalled and I still get the same error message. I am using Webroot antivirus software. Webroot indicates that dragonrs30.dll is 'Cloaked Malware' and removes the file. How do I resolve this issue?

 

Obviously turn off the anti-virus program since it is giving you false positives.

[gi7omy]

Check this KB article for webroot - you have a false positive

 

http://support-enterprise.webroot.com/app/answers/detail/a_id/1144/~/using-the-false-positive-removal-tool

[grandpabruce]

I recently upgraded from Creator 2010 to Creator 2012 Pro. When I click on Copy and Convert Video I get the following error message, " Cannot initialize burning engine. Please reinstall the software". I have tried 'Repair' and then Uninstalled all Roxio software and reinstalled and I still get the same error message. I am using Webroot antivirus software. Webroot indicates that dragonrs30.dll is 'Cloaked Malware' and removes the file. How do I resolve this issue?

 

I have had false positives with the latest Webroot update. Have Webroot ignore it by clicking the Allow button. I am running a Webroot scan right now, so I can't tell you the exact location of where you can tell Webroot to allow that dll. Once you have Webroot allow it, it won't tag it as malware, again.

[frankb]

I have had false positives with the latest Webroot update. Have Webroot ignore it by clicking the Allow button. I am running a Webroot scan right now, so I can't tell you the exact location of where you can tell Webroot to allow that dll. Once you have Webroot allow it, it won't tag it as malware, again.

 

I have had other issues with Webroot so I decided to trash it. After changing security software I Repaired Roxio and so far everything is functioning okay. Thanks for the help. As info, the Fix False Positive site was for a much older version and the executable does not exist with the current version of Webroot (that I could find). Thanks for the help!

[grandpabruce]

I have had other issues with Webroot so I decided to trash it. After changing security software I Repaired Roxio and so far everything is functioning okay. Thanks for the help. As info, the Fix False Positive site was for a much older version and the executable does not exist with the current version of Webroot (that I could find). Thanks for the help!

 

You are correct. I saw that, when I clicked on your link. I still have a little over a year left in my subscription, or I would think about dumping Webroot, too.

 

I am glad that everything is functioning, for you, now.