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Can't Install Roxio 2012 Pro



I tried installing Roxio 2012 Pro. The installation got to withing a few thousand bytes of downloading the first segment, then hung up. I spent about three hours deleting and starting over, but each time it just goes back to the same place where it hung up. Each time, I had to force my computer to shut down, because I could not even end the process with task manager.


I deleted the initial download manager file and downloaded it again. And again when I ran the install, it tried to start at the same place it hung up.


I clicked on an email link to email technical support directly, but all that page has is a place to select my product and enter my last name, no place to enter/send a message.


I don't mind trying one more time to correct this issue. But unless there is a speedy solutions, please tell me how to scrap my purchase and get an immediate refund.

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