Blank Screens And Error8004520C When Burning Dvd

[KJ703]

Basic Info.

Hewlett-Packard

HPE-515t

System Memory 12 GB Ram

4 Processor Cores

Windows 7 Professional

900 GB Free Hard Drive

Display Adapter ATI Radeon HD5450

Graphics Memory 6891MB

DirectX 10

Creator 2011

 

All drivers updated, Hard-drive Defrag (In other words I already did everything listed in the other threads)

My DVD Project contains 11 slide shows and one video wave (about 1 minute)

During the encoding process (going to ISO only) starting around slide show eight -- slides go blank (or Dark) which skips one to two slides and then returns slides --- then skips then returns.

Around slide show 9 -- the error message appears and stops all encoding at that point....

 

I have rebooted, disabled virus software, updated drivers, started new project, left video wave off project.......

Everything still produces same results only difference between all attempts is the number of slide shows encoded before problems start.

This is my third dvd creator project and never had issues until this one.

 

What else can I try ?

AND if you simply say go to linked paper 8004520c or 80040207 Error while Encoding Movie

Then need clearer instructions then........

 

If defragmentation doesn't resolve the issue, burn your project as a data file, and then burn your project as a data disc using Disc Copier or Creator Classic. To create a disc image/data file:

 

After clicking the Burn button, the Burn Project window opens.

You have two data burning options:

Image file - this option will save your project as an .ISO file. To burn this file you will need to use the Burn Image option in Creator's Copy section.

Folder Set - burning a folder set will create a Video_TS folder that you can burn using Creator Classic. Burning a folder set to DVD will create a fully functional DVD. Do NOT rename the Video_TS folder other wise it will not play! Simply place it in a folder that is the name of your project if you need to keep track.

 

WHICH DOES NOT MAKE SENSE -- since there is no way to get to an ISO or Folder Set from Disc copier or Creator Classic!

[bimicher]

Basic Info.

Hewlett-Packard

HPE-515t

System Memory 12 GB Ram

4 Processor Cores

Windows 7 Professional

900 GB Free Hard Drive

Display Adapter ATI Radeon HD5450

Graphics Memory 6891MB

DirectX 10

Creator 2011

 

All drivers updated, Hard-drive Defrag (In other words I already did everything listed in the other threads)

My DVD Project contains 11 slide shows and one video wave (about 1 minute)

During the encoding process (going to ISO only) starting around slide show eight -- slides go blank (or Dark) which skips one to two slides and then returns slides --- then skips then returns.

Around slide show 9 -- the error message appears and stops all encoding at that point....

 

I have rebooted, disabled virus software, updated drivers, started new project, left video wave off project.......

Everything still produces same results only difference between all attempts is the number of slide shows encoded before problems start.

This is my third dvd creator project and never had issues until this one.

 

What else can I try ?

AND if you simply say go to linked paper 8004520c or 80040207 Error while Encoding Movie

Then need clearer instructions then........

 

If defragmentation doesn't resolve the issue, burn your project as a data file, and then burn your project as a data disc using Disc Copier or Creator Classic. To create a disc image/data file:

 

After clicking the Burn button, the Burn Project window opens.

You have two data burning options:

Image file - this option will save your project as an .ISO file. To burn this file you will need to use the Burn Image option in Creator's Copy section.

Folder Set - burning a folder set will create a Video_TS folder that you can burn using Creator Classic. Burning a folder set to DVD will create a fully functional DVD. Do NOT rename the Video_TS folder other wise it will not play! Simply place it in a folder that is the name of your project if you need to keep track.

 

WHICH DOES NOT MAKE SENSE -- since there is no way to get to an ISO or Folder Set from Disc copier or Creator Classic!

 

What do you mean by 11 slideshows? Where did these slideshows from from, ie. how were they created?

How long in time is your whole project? What quality setting are you using when burning? Hopefully not Fit-to-disc?

 

You seem to have "copied and pasted" parts of you post from some other post and so parts of your post do not make much sense since you have not marked what is you text and what was copied. A Folder Set can be easily burned to a dvd. I don't understand whay you say it "does not make sense"

[grandpabruce]

 

[snip]

 

WHICH DOES NOT MAKE SENSE -- since there is no way to get to an ISO or Folder Set from Disc copier or Creator Classic!

 

 

What version of the software do you really have? You state Disc Copier, but the last version of the Roxio software that had Disc Copier was Easy Media Creator 9. Did you mean Copy Disc?

[KJ703]

For Both replies....

This was copied from one of the other threads...

 

"if defragmentation doesn't resolve the issue, burn your project as a data file, and then burn your project as a data disc using Disc Copier or Creator Classic. To create a disc image/data file:

 

After clicking the Burn button, the Burn Project window opens.

You have two data burning options:

Image file - this option will save your project as an .ISO file. To burn this file you will need to use the Burn Image option in Creator's Copy section.

Folder Set - burning a folder set will create a Video_TS folder that you can burn using Creator Classic. Burning a folder set to DVD will create a fully functional DVD. Do NOT rename the Video_TS folder other wise it will not play! Simply place it in a folder that is the name of your project if you need to keep track."

 

I have Roxie Creator 2011

 

The Slideshows were created within MyDVD (Using the "add Slide Show" link)

Each Slide show consist of 20 to 40 pictures (jpg) with an audio track for each (around 2 to 3 minutes)

Some slideshows use the default dissolve feature some use the action feature and some use the dvd high quality resolution feature.

The Video wave was created in the Edit Video - Advance Link and simply combines two separate video files into one.

 

Yes, I had it on the "Fit to Disk" which is the default I believe. Changed to Standard Play -- same problem and then High Quality -- same problem.

According to the graph at the bottom of MYDVD it says the project uses 1851.7 MB with 2848.3 free

[jwstanek]

I have had the same problem as you. I had 18 slideshows created with Videowave. When I tried to put them together on a DVD with MyDVD, it would hang. If I pulled out some of the slide shows, it might finish but some of the slide shows had blank screens. I did everything that was suggested on the web site but nothing helped.

 

I finally discovered that each time Videowave rendered one of the slide shows, it would allocate memory and never give it back. You can see this by starting the Windows Task Manager and watching the "Performance" tab. By the time it got to about my 5th slide show, if I watched the preview screen, I could see that it was producing black screens in place of some of the photos. After a few more slide shows with black screens it would hang up. I tried various combinations of slide shows and it always produced black screens and hung each time it got to about the same amount of memory being tied up.

 

To work around this problem, I rendered and saved each individual slide show as a video file (I saved them as MPEG-2 for DVD, best quality). After 4 or so videos were created with Videowave, I had to shut it down and restart it to release the memory used. Then I did the next group, shut it down, restarted, and continued until all 18 slide shows were rendered into videos.

 

At this point, I used MyDVD to burn a DVD (either a file or actual DVD) with the videos already created added as items on the menus.

 

I discoved also that an older version (Version 10) of the software does not have this problem. I transferred my slideshows into another directory and created a DVD with Easy Media Creator 10 and the same exact slideshow worked just fine without having to go through the above procedure. I watched the memory usage as shown in the "Performance" tab of task manager and the memory used by Videowave always seemed to be released after each slide show was created - no black screens and no hangs.

[bimicher]

I have had the same problem as you. I had 18 slideshows created with Videowave. When I tried to put them together on a DVD with MyDVD, it would hang. If I pulled out some of the slide shows, it might finish but some of the slide shows had blank screens. I did everything that was suggested on the web site but nothing helped.

 

I finally discovered that each time Videowave rendered one of the slide shows, it would allocate memory and never give it back. You can see this by starting the Windows Task Manager and watching the "Performance" tab. By the time it got to about my 5th slide show, if I watched the preview screen, I could see that it was producing black screens in place of some of the photos. After a few more slide shows with black screens it would hang up. I tried various combinations of slide shows and it always produced black screens and hung each time it got to about the same amount of memory being tied up.

 

To work around this problem, I rendered and saved each individual slide show as a video file (I saved them as MPEG-2 for DVD, best quality). After 4 or so videos were created with Videowave, I had to shut it down and restart it to release the memory used. Then I did the next group, shut it down, restarted, and continued until all 18 slide shows were rendered into videos.

 

At this point, I used MyDVD to burn a DVD (either a file or actual DVD) with the videos already created added as items on the menus.

 

I discoved also that an older version (Version 10) of the software does not have this problem. I transferred my slideshows into another directory and created a DVD with Easy Media Creator 10 and the same exact slideshow worked just fine without having to go through the above procedure. I watched the memory usage as shown in the "Performance" tab of task manager and the memory used by Videowave always seemed to be released after each slide show was created - no black screens and no hangs.

 

I am trying to understand exactly what you did. Do you mean you created 18 separate slideshows in Videowave, ie., 18 separate VW projects, each project saved as a dmsm project file? You then added each project in myDVD, is that correct?

 

I don't understand this statement: "I finally discovered that each time Videowave rendered one of the slide shows, it would allocate memory and never give it back." Are you doing this with the Videowave included in the myDVD program? How much memory in your system?

 

How did you get EMC 10 to accept the C2011 slideshows? As far as I know, projects from one version are not compatible with another version. Or did you recreate the slideshows in EMC 10?

 

How many slides do you have in each slideshow? What is the total time for all the slideshows?

 

I would like to see if I can duplicate what you are seeing so perhaps a more detailed description of your process would help.

[jwstanek]

Yes, I created 18 separate slideshows in Videowave and saved each as a dmsm project file. BUT, then, still in Videowave, for each slideshow, I did OUTPUT, EXPORT AS, and exported each of the slideshows with "Purpose: All" and "Video File Quality: MPEG-2 for DVD, Best Quality" file. Doing this, Videowave will render each slideshow separately and outside of MyDVD. But I had to reload Videowave after every 4 or 5 renderings because of the memory problem.

 

After all 18 slideshows were converted to MPEG-2 files, I started MyDVD and created a DVD. To do this, I did "Add New Movie" and added the MPG files instead of the dmsm files.

 

As far as the observation of Videowave using memory, I was able to observe this by watching the "Physical memory usage history" graph in Windows task manager while either of the following was being done: 1) Running MyDVD with dmsm files included, or 2) Running Videowave standalone on each of the slideshows without reloading it for each slideshow.

 

My computer has 8G of RAM.

 

To move the slideshows from C2011 backwards to EMC 10 I basically had to recreate them on EMC 10. I opened them on EMC 10 and the only thing retained was the links to the photos. But since I had a lot of photos, that saved me a lot of time. Then I just had to include new transitions and music and resave them.

 

The number of slides in the slideshows vary from 6 up to more than 50-60. Most of my slides are fairly large files as my camera takes very good quality photos. The jpeg files that were used varied from .5 up to nearly 7M. The final .iso file was 2.6G in size and around 45 minutes.

 

As far as recreating the problem, it didn't seem to matter how many slides were in a show. I was able to observe the problem by creating a slideshow with just a few photos (6-8) of varying sizes and repeating it under different names within the MyDVD project.

 

I reported the problem to Roxio and they have been asking me to try lots of things. I'm at the point that I think they are just asking me to try different things (many unrelated to solving the problem) to put me off and make me so frustrated that I will discontinue pushing them to solve the problem. The last thing that they asked me to do was to deinstall IE9 which seems unrelated and to generate the Video files from Videowave in various formats to determine if the format matters. I did try running the project on a computer with IE8 and it didn't make any difference. I've spent many, many hours on this problem and I'd like to see them spend some time on it debugging their own problems.

 

Let me know if you have further questions. If you want, I would be glad to post two pictures that are screen prints of running MyDVD to generate the DVD under EMC10 and under C2011.

[bimicher]

Yes, I created 18 separate slideshows in Videowave and saved each as a dmsm project file. BUT, then, still in Videowave, for each slideshow, I did OUTPUT, EXPORT AS, and exported each of the slideshows with "Purpose: All" and "Video File Quality: MPEG-2 for DVD, Best Quality" file. Doing this, Videowave will render each slideshow separately and outside of MyDVD. But I had to reload Videowave after every 4 or 5 renderings because of the memory problem.

 

After all 18 slideshows were converted to MPEG-2 files, I started MyDVD and created a DVD. To do this, I did "Add New Movie" and added the MPG files instead of the dmsm files.

 

As far as the observation of Videowave using memory, I was able to observe this by watching the "Physical memory usage history" graph in Windows task manager while either of the following was being done: 1) Running MyDVD with dmsm files included, or 2) Running Videowave standalone on each of the slideshows without reloading it for each slideshow.

 

My computer has 8G of RAM.

 

To move the slideshows from C2011 backwards to EMC 10 I basically had to recreate them on EMC 10. I opened them on EMC 10 and the only thing retained was the links to the photos. But since I had a lot of photos, that saved me a lot of time. Then I just had to include new transitions and music and resave them.

 

The number of slides in the slideshows vary from 6 up to more than 50-60. Most of my slides are fairly large files as my camera takes very good quality photos. The jpeg files that were used varied from .5 up to nearly 7M. The final .iso file was 2.6G in size and around 45 minutes.

 

As far as recreating the problem, it didn't seem to matter how many slides were in a show. I was able to observe the problem by creating a slideshow with just a few photos (6-8) of varying sizes and repeating it under different names within the MyDVD project.

 

I reported the problem to Roxio and they have been asking me to try lots of things. I'm at the point that I think they are just asking me to try different things (many unrelated to solving the problem) to put me off and make me so frustrated that I will discontinue pushing them to solve the problem. The last thing that they asked me to do was to deinstall IE9 which seems unrelated and to generate the Video files from Videowave in various formats to determine if the format matters. I did try running the project on a computer with IE8 and it didn't make any difference. I've spent many, many hours on this problem and I'd like to see them spend some time on it debugging their own problems.

 

Let me know if you have further questions. If you want, I would be glad to post two pictures that are screen prints of running MyDVD to generate the DVD under EMC10 and under C2011.

 

I tried to duplicate your problem but only noticed the memory "problem" you mentioned. I did not notice any problems with blank screens or hanging.

 

I am running C2012 on a Vista machine with 4GB (see my specs in my signature). As far as I know there is no difference in Videowave between C2012 and C2011.

 

Here is what I did. I created 8 Videowave porjects and saved each one as a dmsm project file. Each project had from 10 slides to a max of 200 slides. The file sizes of all the photos was >5mb, most of them near 7Mb.

 

I launched VW and with no project loaded, memory usage was around 1.65GB. After opening the first project, memory usage went up to to 1.75GB ( the largest project). Opening successive project the memory usage crept up slowly, the creep of course larger for larger projects. After opening all projects the memory usage reached 2.5GB. I did not do a Export As for each project but for only for 3 of them. including the largest. For none of them did I have any hangs or blank screens.

 

What is your memory usage as you do successive Exports in Videowave?

 

There have been several posts where users have reported blank screens for slideshows especially when they used very large photo files. Have you tried the same process with small (~1mb) files? Actually there is no reason to use huge photo files when creating slideshows for a standard DVD since they will all get reduced to 720x480 anyway.

[KJ703]

I do believe it is a memory problem. Meaning Creator 2011 does have a memory leak (or put another way grabs memory during some of it's processing and then fails to release that memory). It appears any time you attempt to add "a movie" and add "a slideshow" you hit the limit faster ... but the problem occurs with only slideshows and only movies -- so both processes (add movie and add slideshow) have this leak.

By creating two projects (and as a result two dvds) I was able to finish the project I was doing. Note: I did have to reboot the computer

every time I wished to create the ISO file. Once the ISO file was created I could burn any number of DVDs that I wished and did not run into any problems. If anyone knows a way to free memory without rebooting -- let me know.... But the only way I could get the mydvd project to compile (produce ISO file) correctly was to reboot the PC before the compile.

[bimicher]

I do believe it is a memory problem. Meaning Creator 2011 does have a memory leak (or put another way grabs memory during some of it's processing and then fails to release that memory). It appears any time you attempt to add "a movie" and add "a slideshow" you hit the limit faster ... but the problem occurs with only slideshows and only movies -- so both processes (add movie and add slideshow) have this leak.

By creating two projects (and as a result two dvds) I was able to finish the project I was doing. Note: I did have to reboot the computer

every time I wished to create the ISO file. Once the ISO file was created I could burn any number of DVDs that I wished and did not run into any problems. If anyone knows a way to free memory without rebooting -- let me know.... But the only way I could get the mydvd project to compile (produce ISO file) correctly was to reboot the PC before the compile.

 

While I do see the memory usage rise as VW projects or movie clips are added in myDVD, I have had no problems with creating a successful DVD. At what point do you reach this so-called memory limit?

 

BTW, a movie or slideshow is basically the same thing to myDVD.

[KJ703]

Depending on how they have the two processes coded (slideshow or movie) they may share the same "X" that grabs the memory. Where "X" is the code that grabs memory (and possibly what should release it).

As far as when it happens that is difficult to say ... the first time I added the movie first and then three slideshows and slideshows two and three had blank screens with the first slideshow being fine.

The next time I added three slideshows first and then added movie -- all worked fine in preview but when doing the compile -- it would always error during the menu creation (do not know if those versions had blank screens or not).

[bimicher]

Depending on how they have the two processes coded (slideshow or movie) they may share the same "X" that grabs the memory. Where "X" is the code that grabs memory (and possibly what should release it).

As far as when it happens that is difficult to say ... the first time I added the movie first and then three slideshows and slideshows two and three had blank screens with the first slideshow being fine.

The next time I added three slideshows first and then added movie -- all worked fine in preview but when doing the compile -- it would always error during the menu creation (do not know if those versions had blank screens or not).

 

How much memory "grab" are you talking about?

 

what size are the photo files?

[jwstanek]

I tried to duplicate your problem but only noticed the memory "problem" you mentioned. I did not notice any problems with blank screens or hanging.

 

I am running C2012 on a Vista machine with 4GB (see my specs in my signature). As far as I know there is no difference in Videowave between C2012 and C2011.

 

Here is what I did. I created 8 Videowave porjects and saved each one as a dmsm project file. Each project had from 10 slides to a max of 200 slides. The file sizes of all the photos was >5mb, most of them near 7Mb.

 

I launched VW and with no project loaded, memory usage was around 1.65GB. After opening the first project, memory usage went up to to 1.75GB ( the largest project). Opening successive project the memory usage crept up slowly, the creep of course larger for larger projects. After opening all projects the memory usage reached 2.5GB. I did not do a Export As for each project but for only for 3 of them. including the largest. For none of them did I have any hangs or blank screens.

 

What is your memory usage as you do successive Exports in Videowave?

 

There have been several posts where users have reported blank screens for slideshows especially when they used very large photo files. Have you tried the same process with small (~1mb) files? Actually there is no reason to use huge photo files when creating slideshows for a standard DVD since they will all get reduced to 720x480 anyway.

 

 

My computer is running 64-bit Vista and contains 8G of RAM.

 

The reason my photo files are so large is that my camera takes good photos. I could set it to take smaller photos, but the photos are not being taken just to use in a slideshow. When we go on a trip and take photos, I want to have the best quality I can get as it would be impossible to go back and retake them. And sometimes I'll want to crop out a small part of a photo. It already takes a long time to create a slideshow. If I had to resize all of the photos used in the slideshows, it would take a long time just to do that.

 

I've tried different combinations of photos. I tried to attach a Word file but I couldn't do that so I will include my observations in another reply.

 

It appears to me that the number of photos included and special features such as music and transitions used in a slideshow have some bearing on the memory problem, but is not the only factor. It also appears to me that the amount of memory that is retained is larger if the last photo in the slideshow is larger and smaller if the last photo is smaller.

 

The black screens always seem to show up when the memory in use increases to about 1G more than what it was when Videowave was loaded. After running the Export a few more times, at this point, it hangs, although I didn't do that in all of my testing.

[jwstanek]

-For each test, Videowave (VW) was restarted.

-Computer has total of 8G of RAM.

-For each test, Export was run on the same slideshow multiple times.

-Numbers following "Export" indicate the gigabytes of storage in use when Export finished.

-In each test, black screens only showed up after storage in use was about 1G higher than when

Videowave was started.

 

Test 1: 7 photos (.12M, 7.69M, 5.81M, 6.91M, 4.81M, .1M, 3.88M)

No transitions or music.

Started VW, 2.12G in use

Gig in use after each successive Export

2.20

2.25

2.31

2.37

2.44

 

Test 2: 6 photos in order from small to large (.1M, 3.84M, 4.25M, 5.47M, 6.47M, 7.69M)

No transitions or music.

Started VW, 2.13G in use

Gig in use after each successive Export

2.23

2.33

2.42

2.52

2.62

2.72

2.82

2.92

3.01

3.10

3.21 black screens

3.21

 

Test 3: 6 photos in order from large to small (7.69M, 6.03M, 5.47M, 4.78M, 3.81M, .12M)

No transitions or music.

Started VW, 2.13G in use

Gig in use after each successive Export

2.21

2.25

2.31

2.37

2.42

2.49

2.53

2.58

2.64

Test 4: 8 photos all the same - large (7.69M)

No transitions or music.

Started VW, 2.13G in use

Gig in use after each successive Export

2.19

2.24

2.35

2.45

2.55

2.66

2.75

2.85

2.95

3.05

3.16 (black screens here)

3.16

 

Test 5: 7 large photos (7.69M), 1 small (.1M)

No transitions or music.

Started VW, 2.15G in use

Gig in use after each successive Export

2.20

2.26

2.31

2.37

2.44

2.49

At this point, loaded another slideshow containing 70 photos of varying sizes.

Slideshow includes transitions and music.

Last photo of this show is 4.38M.

2.52

2.73

2.93

3.08 (black screens here)

[jwstanek]

I do believe it is a memory problem. Meaning Creator 2011 does have a memory leak (or put another way grabs memory during some of it's processing and then fails to release that memory). It appears any time you attempt to add "a movie" and add "a slideshow" you hit the limit faster ... but the problem occurs with only slideshows and only movies -- so both processes (add movie and add slideshow) have this leak.

By creating two projects (and as a result two dvds) I was able to finish the project I was doing. Note: I did have to reboot the computer

every time I wished to create the ISO file. Once the ISO file was created I could burn any number of DVDs that I wished and did not run into any problems. If anyone knows a way to free memory without rebooting -- let me know.... But the only way I could get the mydvd project to compile (produce ISO file) correctly was to reboot the PC before the compile.

 

 

I did not have to reboot. I used Videowave to create the slideshow, then I Exported (rendered) each slideshow to a video file. After doing this a few times, I had to reload Videowave to prevent the black screens.

 

After all slideshows were created, I opened MyDVD. Here I included the video files that were rendered in Videowave.

[bimicher]

I did not have to reboot. I used Videowave to create the slideshow, then I Exported (rendered) each slideshow to a video file. After doing this a few times, I had to reload Videowave to prevent the black screens.

 

After all slideshows were created, I opened MyDVD. Here I included the video files that were rendered in Videowave.

 

I have been able to duplicate what you are seeing. Initially I had not run VW enough to reach the ~1GB of memory grabbed by VW. Once I reached that threshhold I started getting the blank screens and eventually everything was blank.

[jwstanek]

I have been able to duplicate what you are seeing. Initially I had not run VW enough to reach the ~1GB of memory grabbed by VW. Once I reached that threshhold I started getting the blank screens and eventually everything was blank.

 

How do we get Roxio to fix the bug in both Videowave 2012 and Videowave 2011?

[Jim_Hardin]

How do we get Roxio to fix the bug in both Videowave 2012 and Videowave 2011?

Walt reported it but honestly, how hard is it to exit and restart the program from time to time

 

Whenever I am working a large HD project or 2, I reboot at lunch and later in the day. I have even seen $20,000 programs benifit from a reboot

[bimicher]

Walt reported it but honestly, how hard is it to exit and restart the program from time to time

 

Whenever I am working a large HD project or 2, I reboot at lunch and later in the day. I have even seen $20,000 programs benifit from a reboot

 

The problem also occurs in myDVD if you work with dmsm files. If you were to add enough slideshows as VW project files and then burn you will also run up against the memoryand blank screen problem.

 

I know there is an easy workaround (encode to mpeg first in VW, rebott, encode, etc) but the program should release the memory if you open a new project. The existing situation is very bad programming.

[Jim_Hardin]

The problem also occurs in myDVD if you work with dmsm files. If you were to add enough slideshows as VW project files and then burn you will also run up against the memoryand blank screen problem.

 

I know there is an easy workaround (encode to mpeg first in VW, rebott, encode, etc) but the program should release the memory if you open a new project. The existing situation is very bad programming.

I agree 110%... but we know it its' Importance Level will put it at or near the bottom of the barrel

 

It probably goes back farther than Creator 2011 so it has been around for more than a year and not really caused any problems.

[bimicher]

I agree 110%... but we know it its' Importance Level will put it at or near the bottom of the barrel

 

It probably goes back farther than Creator 2011 so it has been around for more than a year and not really caused any problems.

 

I agree that it will not be fixed for past versions but it should be corrected for any future version. But we know how Roxio reacts to some of the "minor" problems we have reported...........ZZZZZZZZZZZZZZZZZZZZZZZZ

 

I think that some of the posts regarding to blank screens in slideshows that we have seen posted maybe related to this.

[jwstanek]

I agree 110%... but we know it its' Importance Level will put it at or near the bottom of the barrel

 

It probably goes back farther than Creator 2011 so it has been around for more than a year and not really caused any problems.

 

How do you know that it hasn't caused any problems? How many people may have just gotten frustrated and given up trying to use the software because they didn't want to mess with it. I've seen other comments from people getting blank screens. I've tested the same slideshow on EMC10 and it didn't have the problem. Just because the bug has been around for a while doesn't mean it shouldn't be fixed.

 

It takes a lot more time when you have to render 18 slideshows separately. I'd like to just be able to include the dmsm files in MyDVD. That's what I did initially and had lots of problems. I bought the software because it was advertised as being a great improvement to the old version I had. Leaving a bug like that in their software gives it a bad reputation.

[jwstanek]

I have been able to duplicate what you are seeing. Initially I had not run VW enough to reach the ~1GB of memory grabbed by VW. Once I reached that threshhold I started getting the blank screens and eventually everything was blank.

 

I just wanted to thank you for taking the time to look at my problem. I'm glad to know that you could recreate the problem. Guess I'll try to get Roxio to do something about it - probably won't happen, but I have to at least try.

 

Thanks.

[jwstanek]

I agree that it will not be fixed for past versions but it should be corrected for any future version. But we know how Roxio reacts to some of the "minor" problems we have reported...........ZZZZZZZZZZZZZZZZZZZZZZZZ

 

I think that some of the posts regarding to blank screens in slideshows that we have seen posted maybe related to this.

 

 

Well, you can say "I told you so" if you want. I went back and forth with Roxio via their email support for two months up to their 3rd level of support, and spent probably 50 hours doing all kinds of stuff they requested, many of it twice as requested by different levels of support. It seemed to me that they were just trying to keep me busy rather than to solve THEIR problem. They finally closed the problem because I responded on the 5th day (they gave me 5 days to respond). I'm to the point, I don't really care as I've purchased PowerDirector Ultra 10. For video editing, it really has a lot of options - I like it much better- plus it seems like a solid product. I was able to create my DVD of 18 slideshows with no black screens, no hangups, no errors. Until now, I was a very loyal Roxio customer - since version 6. But I've run into enough problems over the years - this was the last straw.

[Jim_Hardin]

OK ~ sorry it did not turn out to have a better ending

 

We will get this Topic closed as there is nothing to add to it...