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Buyer Beware


Jacqueline's Comments
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I paid good money for this product. I followed the instructions, but didn't get a picture. I looked online, but didn't see any updates to this product.. Why would something I just bought need updating anyways?? One would think, but then, we ARE dealing with Roxio here.

 

For a year now, I have been trying to get Roxio to help me, but they do not.

 

I installed my software, then uninstalled it as it didn't work. Then I reinstalled it. It still didn't work. So, I tried all this again. It took me many times of cleaning my computer and having to go to previous backups in order to get rid of this software.

 

So I tried one more time. It wants a code, and, as I have been asking Roxio for help since Day 1, but they still haven't assisted, here I am with useless hardware, and software that is a waste of time and money.

 

When I buy products, I expect them to work, and if they don't then I expect to be able to take it back to get a working copy.

 

NOT WITH ROXIO...THE LATEST IS THEY SENT ME AN EMAIL STATING CLICK ON THE LINK. all will be well, I thought. HA HA **AM I EVER STUPID!!!

THERE IS NO LINK IN THE EMAIL, AND WHEN I REPLIED, THINKING IT WAS AN HONEST MISTAKE ON THEIR PART, I SOON FOUND THAT I DO NOT GET ANY RESPONSES.

 

MY ONLY SATISFACTION IS THAT EACH AND EVERY TIME I AM AT THE STORE, AND IF I SEE SOMEONE LOOKING AT ROXIO ANYTHING, I IMMEDIATELY TELL THEM ALL ABOUT THE ROXIO EASY RIP OFF ARTISTS.

I PAID ALMOST $100 FOR THIS.

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You paid $100 for a $62 (CA) piece of software? You posted in the Easy VHS to DVD section of the forum. Is that what you really have or did you post in the wrong section of the forum? Please tell us what you really have so we can help. You will have to tell us about your computer, operating system and about some specifics about the problem (error messages, audio but no video or vice versa).

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