I am having a very similar problem. I have Creator 2012 (not Pro) and cannot install it. This is driving me nuts. I have already contacted customer service and they ran me through a couple of ideas but so far nothing has worked. I am a bit worried now because it's been 2 days since I've heard back from them.
My setup: Wind 7 X64 Premium 4gb RAM. Note: Just a month ago I formatted my hdd and started over. I really haven't installed much onto my machine yet. I am starting to wonder if it's a compatibility problem between Roxio and Windows or between Roxio and Spyware Doctor w/AV. I did shut off my SD but it still will not install. I get about 75% installed, then it rolls back like it's uninstalling. (I haven't uninstalled my SD W/ AV as of yet, trying to avoid that)
So far Customer Support had me remove .net 3.5, which i don't have and create a Roxio user account and try to install it there. That was just a waste of time.
Any ideas?
I added a pic of all my installed programs. I noticed it actually did install some of the Roxio stuff but I haven't tried to use any of it. ( I tried and what it installed does work)
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Hello,
I am having a very similar problem. I have Creator 2012 (not Pro) and cannot install it. This is driving me nuts. I have already contacted customer service and they ran me through a couple of ideas but so far nothing has worked. I am a bit worried now because it's been 2 days since I've heard back from them.
My setup: Wind 7 X64 Premium 4gb RAM. Note: Just a month ago I formatted my hdd and started over. I really haven't installed much onto my machine yet. I am starting to wonder if it's a compatibility problem between Roxio and Windows or between Roxio and Spyware Doctor w/AV. I did shut off my SD but it still will not install. I get about 75% installed, then it rolls back like it's uninstalling. (I haven't uninstalled my SD W/ AV as of yet, trying to avoid that)
So far Customer Support had me remove .net 3.5, which i don't have and create a Roxio user account and try to install it there. That was just a waste of time.
Any ideas?
I added a pic of all my installed programs. I noticed it actually did install some of the Roxio stuff but I haven't tried to use any of it. ( I tried and what it installed does work)
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