Roxio Easy Vhs To Dvd Startup Problem

[FredNelson]

I received the following error report when attempt to start the "Roxio Easy VHS to DVD": "Roxio Easy VHS to DVDhas encountered a problem and needs to close. We are sorry for the inconvenience."

 

I noticed that my old PC did not recognize the Roxio USB device. It did't show up as a device under "My Computer". I thought it may have been because my old PC did not have the 2.0 version of USB but I checked the Hardware under Device Manager and it had "Standard Enhanced PCI to USB Host Controller". From what I was able to determine via my investigation on the web, the word "Enhanced" implies USB 2.0.

 

Doe anyone have any idea how I can resolve this problem?

[Jim_Hardin]

First of all, the USB Device will Never show up in Computer...

 

It shows up under 'sound video':

 

 

And will only show up properly when plugged and and if the Software has been installed

 

The error you mention has nothing to do with the device! The software should run with or without the device.

 

What is your PC Operating System? What version of Windows?

 

Does your PC have a USB 2 port?

 

Does the Box indicate it is compatible with your OS? (if it doesn't say Win7 it WILL NOT work on a Win7 PC)

[FredNelson]

I have a Compaq Presario S4000Z PC and it includes the following which meet the minimum requirements for the Roxio Creator 2011 software:

 

OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer Microsoft Corporation

System Name FREDERIC-C2BB5E

System Manufacturer Compaq Presario 061

System Model P8656H-ABA S4000Z NA210

System Type X86-based PC

Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~2079 Mhz

BIOS Version/Date American Megatrends Inc. 3.11, 6/27/2003

SMBIOS Version 2.3

Windows Directory D:\WINDOWS

System Directory D:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name FREDERIC-C2BB5E\Frederick Nelson

Time Zone Eastern Standard Time

Total Physical Memory 2,048.00 MB

Available Physical Memory 1.08 GB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 2.45 GB

Page File D:\pagefile.sys

 

 

Note: I checked the list under Sound Video in the Device Manager and "Roxio Video Capture USB" but not "USB 2861 Device". It does include "USB Audio Device" and "Legacy Video Capture Devices". My PC has two USB 2.0 ports.

 

The box does indicate compatibility with XP SP 3.

[Jim_Hardin]

IF you let Windows install the drivers it will not work!!!

 

Plug the device in and delete the entry for it it in the Device Manager.

 

Then remove the device and do not plug it in until AFTER you have the software installed. Only the software will install the proper drivers

 

To install the software first do the Prep Steps to the letter!

 

Then insert the disc and install the software.

 

That should do the trick.

[Tir_Eoghain]

Hello all

 

This topic best describes the issue I am having as well. I think I have checked out okay that the PC is up to the job and I installed the software without EVER plugging in the USB thingy and I get that same issue when I try and start EASY VHS to DVD ..... the Sound Editor tool starts fine if thats any help ?

[Jim_Hardin]

Hello all

 

This topic best describes the issue I am having as well. I think I have checked out okay that the PC is up to the job and I installed the software without EVER plugging in the USB thingy and I get that same issue when I try and start EASY VHS to DVD ..... the Sound Editor tool starts fine if thats any help ?

So both drivers are present exactly as I showed???

 

Since you checked your PC would you care to share what you found?

 

Then too, you live on a different Continent and use a SCART connector... {pretty significant omission}

 

And you are getting the exact same error message?

[Tir_Eoghain]

Jim

 

Sincere apologies (time difference and all that) I only just noticed your response. Basically NO ........... both drivers arent visible as you stated ......... the

 

USB 2861 Device doesnt appear when I plug in the unit but the

 

Roxio Video Capture USB DOES appear (along with a USB Audio Device)

 

I just thought there that perhaps Im in a pre-USB 2.0 socket so I tried another one (round the back) and I now DO HAVE the USB 2861 showing but it stays there for about 15 seconds (in my list of Sound, video and game controllers) with a yellow exclamation mark (ie. ! ) on it before it disappears from the list completely.

 

Excuse my "I have checked my PC comment" what I meant was I have gone through the list of pre-requisites listed both here and elsewhere and can see no issue there. It has to be something in conflict with it does it not ?

 

I'm on XP SP3 ......... (box says thats fine) but while experimenting last night I tried my laptop which is Windows 7 and it installed and ran first time ...... video in audio in ...... EVERYTHING ........ problem is the screen on that is at its smallest resolution and this ROXIO stuff doesnt size adjust and I cant get at the bottom of the ROXIO interface no matter what I try (you know .... where the EXPORT button is) besides it doesnt have ready access to a CD/DVD burner at the moment .... so Im kinda stuck between a rock and a hard place ...... any help or advice gratefully received !

[Jim_Hardin]

Not a problem and you provided a lot more info this time!

 

Plug the device in and delete the entry in the Device Manager...

 

Unplug the device and HIDE it!

 

Reboot and reinstall the software without the device.

 

(XP & Vista will install the wrong driver everytime unless you get the software installed first!)

[Tir_Eoghain]

Is it worth drawing your attention to the fact that when I first took this all out of the box that I didnt go near the USB port with the device but merely installed the software from the CD ?

 

At that time though I did have firewall and AV software running .......... but having said that it installed fine on Windows 7 in the same fashion WITHOUT me having to disable anything ?

[Tir_Eoghain]

No joy Jim

 

- inserted device

- uninstalled the 2 new entries that appeared in my list of Sound, video and game controllers

- uninstalled the ROXIO software

- disabled my firewalls and AV stuff

- stopped all startup "stuff" within msconfig

- physically removed device and gave it to the dog

- restarted the box

- reinstalled software from CD only

- ignored call to restart box until I switched on the msconfig stuff + AV + firewall

- restarted box

 

when I click on icon for Easy VHS to DVD I get usual popup instantly (no ROXIO red box or splash screen first)

 

Roxio Easy VHS to DVD has encountered a problem and needs to close. We are sorry for the inconvenience

 

and then the invitation to send error report to Microsoft ........ (that error report is no use to you no ?)

[Jim_Hardin]

Why did you restart everything BEFORE rebooting after installing the software???

 

The entire purpose of the exercise is keep those items from interfering with the install - which only completes when rebooted

 

Perhaps you should contact Customer Service with this.

[Tir_Eoghain]

Okay sir I will go again .......... I think thats a red herring but sure its not like have multiple options open to me.

 

I did log it with Roxio Support and got this back::::::::

 

 

I suggest you clean uninstall the product and then reinstall it then let us know the status.

 

Please take backup of the software by following this link given below before you are going for uninstall.

 

http://kb.roxio.com/search.aspx?URL=/content/000122CR&PARAMS=set-locale=en

 

Please perform the steps provided in this link given below to uninstall the software:

 

http://kb.roxio.com/search.aspx?URL=/content/000042GN&PARAMS=set-locale=en

 

I suggest you follow the steps given in this link below then reinstall the software:

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN&PARAMS=set-locale=en

[Jim_Hardin]

Those instructions look pretty good...

 

How are you making out?

[Tir_Eoghain]

Hi Jim

 

Ive been banging my head with this and have found the Roxio Support suggestions too "textbook" so I went back to my Windows 7 Install as that had at least started up properly. I got over my Windows 7 screen resolution issue and got to do some good stuff over the weekend whilst plugged directly into an old Camcorder ......... really happy with it .......... I have now tried it via my videorecorder (scart connector) to process some old VHS tapes but cant get a signal to come through ....... should I stop asking questions on this topic history and move to one thats more appropriate to my latest issue ?

[ogdens]

Hi Jim

 

Ive been banging my head with this and have found the Roxio Support suggestions too "textbook" so I went back to my Windows 7 Install as that had at least started up properly. I got over my Windows 7 screen resolution issue and got to do some good stuff over the weekend whilst plugged directly into an old Camcorder ......... really happy with it .......... I have now tried it via my videorecorder (scart connector) to process some old VHS tapes but cant get a signal to come through ....... should I stop asking questions on this topic history and move to one thats more appropriate to my latest issue ?

 

 

Scart connectors come wired in many different configurations. You need one like this http://www.amazon.co.uk/Hama-Phono-SCART-Switchable-cable/dp/B00006JCXU/ref=dp_cp_ob_ce_image_2?ie=UTF8&qid=1241109242&sr=8-1 . I am not saying this is your problem, but it is a good place to start.

 

Let us know.

[Jim_Hardin]

Hi Jim

 

Ive been banging my head with this and have found the Roxio Support suggestions too "textbook" so I went back to my Windows 7 Install as that had at least started up properly. I got over my Windows 7 screen resolution issue and got to do some good stuff over the weekend whilst plugged directly into an old Camcorder ......... really happy with it .......... I have now tried it via my videorecorder (scart connector) to process some old VHS tapes but cant get a signal to come through ....... should I stop asking questions on this topic history and move to one thats more appropriate to my latest issue ?

Could just start your own Topic see that little button in the right corner at the Forum level?

 

 

Actually, with a SCART connection, a lot of folks find out that their connector was never wired for RCA Output...

 

If it is handy, check at a video store for one. Otherwise many of our UK users recommend these:

 

HERE

 

AmazonUK

 

maplin