Can't Even Get Started With Your Software Disc

[Steve macca]

Just got Roxio "easy" (phaa) vhs to dvd for xmas so that I could transfer all of my cherished home vids to dvd but my computer won't even read the issued software disc. Apparently it's compatible with windows 7, vista and xp. I have xp but I insert the disc and nothing happens. Any danger of some advice on this as I have never had so much trouble in installing anything to my pc in all my life. Far from easy that's for sure.

[Steve macca]

When I said I was simple with computers I wasn't joking. I don't even know how to screen cap my start up menu in 1st place Think I may just cut my losses actually and return the roxio kit and get my money back. Can't believe how time consuming it has been for something that's labelled as easy.

[cdanteek]

Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

 

 

 

I have done that and it does register a dvd driver. Like Jim said, I think the laser may be knackered. Think I'll just get an external driver and give that a go. Just found one on e-bay for £15 so A bit cheaper than buying or have this tower repaired. I'll let you know how the external driver works.

 

Thanks again for all of your help.

 

 

[Jim_Hardin]

OK, we'll keep our fingers crossed

 

By the way, "driver" is software that makes hardware, like "drives" work on a PC

[Steve macca]

OK, we'll keep our fingers crossed

 

By the way, "driver" is software that makes hardware, like "drives" work on a PC

Thanks, unfortunately I'm a bit simple in that respect lol. Although I do know the difference between cd and dvd :-)

[Steve macca]

Thanks, unfortunately I'm a bit simple in that respect lol. Although I do know the difference between cd and dvd :-)

 

Good news is the external dvd hardware works a treat. The bad news is I have downloaded Roxio easy vhs to dvd but when I open the program I only get the option to burn audio cd's or mp3 cd's. Could really do with your help again please?

[Jim_Hardin]

Good news is the external dvd hardware works a treat. The bad news is I have downloaded Roxio easy vhs to dvd but when I open the program I only get the option to burn audio cd's or mp3 cd's. Could really do with your help again please?

??? you mean you Installed the Easy VHS to DVD from your new external drive. ('download' involves a modem and the internet - programs are installed! just want to make sure we are on the same page )

 

But when you go through the Start Menu, you do not see all 3 of these applications in there?

 

 

In That Case:

 

DO NOT attach the USB Device but rather, do the Prep Steps to the letter!

 

Then start the install of the Suite, only pick Repair when it is offered.

 

This mainly ensures that an Anti Virus program will not interfere with the install process and should do the trick

[Steve macca]

??? you mean you Installed the Easy VHS to DVD from your new external drive. ('download' involves a modem and the internet - programs are installed! just want to make sure we are on the same page )

 

But when you go through the Start Menu, you do not see all 3 of these applications in there?

 

 

In That Case:

 

DO NOT attach the USB Device but rather, do the Prep Steps to the letter!

 

Then start the install of the Suite, only pick Repair when it is offered.

 

This mainly ensures that an Anti Virus program will not interfere with the install process and should do the trick

Thanks Jim. I only get "Roxio Easy VHS to DVD" app on my start up menu and that's all. I have tried the prep routine and still no luck. Even tried taking off and re-installing the Roxio program another 3 times from scratch but no joy. Obviously it's on there but I just don't get the option to choose VIDEOS-MOVIES. So frustrating.

[Jim_Hardin]

Can you do a Screen Cap of your desktop with the Start Menu expanded???

 

There is a posting HERE that explains how to post it here

[Steve macca]

Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

I have done that and it does register a dvd driver. Like Jim said, I think the laser may be knackered. Think I'll just get an external driver and give that a go. Just found one on e-bay for £15 so A bit cheaper than buying or have this tower repaired. I'll let you know how the external driver works.

 

Thanks again for all of your help.

[Jim_Hardin]

It IS Easy ~ you should see what the 'hard' ones consist of

 

Check with the store, many will not allow open box returns...

 

If they do, great!

 

If not, we can pursue this!

[Steve macca]

It IS Easy ~ you should see what the 'hard' ones consist of

 

Check with the store, many will not allow open box returns...

 

If they do, great!

 

If not, we can pursue this!

Ok Thanks Jim.

[Brendon]

When you do the screen cap Steve, make sure you don't show any illegal programs you might have installed on your machine.

 

Some of the gurus here are pretty tough on that, when detected.

[Steve macca]

When you do the screen cap Steve, make sure you don't show any illegal programs you might have installed on your machine.

 

Some of the gurus here are pretty tough on that, when detected.

I'm safe there as I don't have anything illegal on my pc.

[john steele]

i agree its not easy and i also agree that enough is enough i was happy with roxio products but i think this one lets the good name of roxio down i for one wont be recomending roxio any more

[bimicher]

i agree its not easy and i also agree that enough is enough i was happy with roxio products but i think this one lets the good name of roxio down i for one wont be recomending roxio any more

 

Do you have a problem using VHS2DVD? Otherwise you post is meaningless.

[Steve macca]

Do you have a problem using VHS2DVD? Otherwise you post is meaningless.

Although his post may well be meaningless I have to say I do tend to agree. I took mine back to the shop and got a full refund. I will never try anything Roxio again. Absolute waste of my time and complete false advertisement.......Easy? My a**se.

[bimicher]

Thanks Jim. Just tried watching my kids toy story 3 in it and no good. Either that or it just didn't like toy story :-@

 

Many Thanks.

 

Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

[Steve macca]

Before that, slap a DVD Movie or some other DVD in it and see what it can do...

 

Optical DVD Drive actually have two lasers in them - One for CD's an another for DVD's so it is possible that one can burn out ~ they are little more than a sophisticated light bulb

Thanks Jim. Just tried watching my kids toy story 3 in it and no good. Either that or it just didn't like toy story :-@

 

Many Thanks.

[Jim_Hardin]

Before that, slap a DVD Movie or some other DVD in it and see what it can do...

 

Optical DVD Drive actually have two lasers in them - One for CD's an another for DVD's so it is possible that one can burn out ~ they are little more than a sophisticated light bulb

[Steve macca]

...pretty sure???

 

How about Checking!

 

 

 

Thanks very much. Very helpful. It is definitely a dvd rw but may well be broken as I've never tried using it before now and the tower is quite an old one. May try buying an external dvd rw and trying that. Do you think Roxio will work via an external dvd drive?

 

Thanks again.

[Jim_Hardin]

Thanks guys.

 

The disc is silver in colour and yes pretty sure it's a dvd drive. Bought it from Currys so should be decent enough.

...pretty sure???

 

How about Checking!

 

 

 

[Steve macca]

This might seem like a silly question, but you are putting it into a DVD drive, correct, not a CD drive?

 

Thanks guys.

 

The disc is silver in colour and yes pretty sure it's a dvd drive. Bought it from Currys so should be decent enough.

[Larry]

This might seem like a silly question, but you are putting it into a DVD drive, correct, not a CD drive?

[Jim_Hardin]

Steve where did you get this disc? If a local store, perhaps they will exchange the software???

 

Just curious, is the disc Pressed (Silver in color) or Burned (kinda purple)??? (we have seen some cases of the burned ones not working right in another product )

[Steve macca]

Does Explorer see the disc is in the drive? I did not ask if the disc can be read.

Can you take the disc to another system and see if it can be recognized?

If I put the disc into our ps3 I can read all of the data. However, when I reinsert into my pc there is nothing there.