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Steve macca

Can't Even Get Started With Your Software Disc

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Just got Roxio "easy" (phaa) vhs to dvd for xmas so that I could transfer all of my cherished home vids to dvd but my computer won't even read the issued software disc. Apparently it's compatible with windows 7, vista and xp. I have xp but I insert the disc and nothing happens. Any danger of some advice on this as I have never had so much trouble in installing anything to my pc in all my life. Far from easy that's for sure.

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Just got Roxio "easy" (phaa) vhs to dvd for xmas so that I could transfer all of my cherished home vids to dvd but my computer won't even read the issued software disc. Apparently it's compatible with windows 7, vista and xp. I have xp but I insert the disc and nothing happens. Any danger of some advice on this as I have never had so much trouble in installing anything to my pc in all my life. Far from easy that's for sure.

 

Just in case your computer is having trouble with the install from the disc, Copy the disc to a folder on your computer and then look in that folder for the exe program. Run that.

 

Do you have auto-run turned off on your computer. That might be why it doesn't automatically install.

 

Make sure that you have all the Sp for XP installed..

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Just in case your computer is having trouble with the install from the disc, Copy the disc to a folder on your computer and then look in that folder for the exe program. Run that.

 

Do you have auto-run turned off on your computer. That might be why it doesn't automatically install.

 

Make sure that you have all the Sp for XP installed..

 

The Disc doesn't even register so I can't even manually click on "setup" if I go to c drive.

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The Disc doesn't even register so I can't even manually click on "setup" if I go to c drive.

 

 

Here is NO disc in drive

 

post-68-074803400 1325017150.png

 

With Disc in drive

 

post-68-097596100 1325017198.png

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The Disc doesn't even register so I can't even manually click on "setup" if I go to c drive.

 

What do you mean by "The Disc doesn't even register"? Do you mean that Windows Explorer does not "see" the disc in your drive? Does it "see" other discs?

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What do you mean by "The Disc doesn't even register"? Do you mean that Windows Explorer does not "see" the disc in your drive? Does it "see" other discs?

It reads any other disc I put in but not the roxio one for some reason.

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It reads any other disc I put in but not the roxio one for some reason.

 

Does Explorer see the disc is in the drive? I did not ask if the disc can be read.

Can you take the disc to another system and see if it can be recognized?

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Does Explorer see the disc is in the drive? I did not ask if the disc can be read.

Can you take the disc to another system and see if it can be recognized?

If I put the disc into our ps3 I can read all of the data. However, when I reinsert into my pc there is nothing there.

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Steve where did you get this disc? If a local store, perhaps they will exchange the software???

 

Just curious, is the disc Pressed (Silver in color) or Burned (kinda purple)??? (we have seen some cases of the burned ones not working right in another product :( )

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This might seem like a silly question, but you are putting it into a DVD drive, correct, not a CD drive?

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This might seem like a silly question, but you are putting it into a DVD drive, correct, not a CD drive?

 

Thanks guys.

 

The disc is silver in colour and yes pretty sure it's a dvd drive. Bought it from Currys so should be decent enough.

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Thanks guys.

 

The disc is silver in colour and yes pretty sure it's a dvd drive. Bought it from Currys so should be decent enough.

...pretty sure??? :huh:

 

How about Checking!

 

post-39730-030235500 1325068900.jpg

 

post-39730-055978800 1325068899.jpg

 

post-39730-016952400 1325068897.jpg

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...pretty sure??? :huh:

 

How about Checking!

 

post-39730-030235500 1325068900.jpg

 

post-39730-055978800 1325068899.jpg

 

post-39730-016952400 1325068897.jpg

Thanks very much. Very helpful. It is definitely a dvd rw but may well be broken as I've never tried using it before now and the tower is quite an old one. May try buying an external dvd rw and trying that. Do you think Roxio will work via an external dvd drive?

 

Thanks again.

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Before that, slap a DVD Movie or some other DVD in it and see what it can do...

 

Optical DVD Drive actually have two lasers in them :o - One for CD's an another for DVD's so it is possible that one can burn out ~ they are little more than a sophisticated light bulb :P

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Before that, slap a DVD Movie or some other DVD in it and see what it can do...

 

Optical DVD Drive actually have two lasers in them :o - One for CD's an another for DVD's so it is possible that one can burn out ~ they are little more than a sophisticated light bulb :P

Thanks Jim. Just tried watching my kids toy story 3 in it and no good. Either that or it just didn't like toy story :-@

 

Many Thanks.

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Thanks Jim. Just tried watching my kids toy story 3 in it and no good. Either that or it just didn't like toy story :-@

 

Many Thanks.

 

Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

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Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

I have done that and it does register a dvd driver. Like Jim said, I think the laser may be knackered. Think I'll just get an external driver and give that a go. Just found one on e-bay for £15 so A bit cheaper than buying or have this tower repaired. I'll let you know how the external driver works.

 

Thanks again for all of your help.

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Can you go to Device Manager and list what it shows for the DVD/CD Rom drive (similar to what is shown in Jims image above)?

 

 

 

I have done that and it does register a dvd driver. Like Jim said, I think the laser may be knackered. Think I'll just get an external driver and give that a go. Just found one on e-bay for £15 so A bit cheaper than buying or have this tower repaired. I'll let you know how the external driver works.

 

Thanks again for all of your help.

 

 

:wacko::rolleyes::wacko:

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OK, we'll keep our fingers crossed :lol:

 

By the way, "driver" is software that makes hardware, like "drives" work on a PC ;)

Thanks, unfortunately I'm a bit simple in that respect lol. Although I do know the difference between cd and dvd :-)

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Thanks, unfortunately I'm a bit simple in that respect lol. Although I do know the difference between cd and dvd :-)

 

Good news is the external dvd hardware works a treat. The bad news is I have downloaded Roxio easy vhs to dvd but when I open the program I only get the option to burn audio cd's or mp3 cd's. Could really do with your help again please?

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Good news is the external dvd hardware works a treat. The bad news is I have downloaded Roxio easy vhs to dvd but when I open the program I only get the option to burn audio cd's or mp3 cd's. Could really do with your help again please?

??? you mean you Installed the Easy VHS to DVD from your new external drive. ('download' involves a modem and the internet - programs are installed! just want to make sure we are on the same page :lol: )

 

But when you go through the Start Menu, you do not see all 3 of these applications in there?

 

post-39730-070381100 1325246529.jpg

 

In That Case:

 

DO NOT attach the USB Device but rather, do the Prep Steps to the letter!

 

Then start the install of the Suite, only pick Repair when it is offered.

 

This mainly ensures that an Anti Virus program will not interfere with the install process and should do the trick ;)

Edited by Jim_Hardin

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??? you mean you Installed the Easy VHS to DVD from your new external drive. ('download' involves a modem and the internet - programs are installed! just want to make sure we are on the same page :lol: )

 

But when you go through the Start Menu, you do not see all 3 of these applications in there?

 

 

In That Case:

 

DO NOT attach the USB Device but rather, do the Prep Steps to the letter!

 

Then start the install of the Suite, only pick Repair when it is offered.

 

This mainly ensures that an Anti Virus program will not interfere with the install process and should do the trick ;)

Thanks Jim. I only get "Roxio Easy VHS to DVD" app on my start up menu and that's all. I have tried the prep routine and still no luck. Even tried taking off and re-installing the Roxio program another 3 times from scratch but no joy. Obviously it's on there but I just don't get the option to choose VIDEOS-MOVIES. So frustrating.

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When I said I was simple with computers I wasn't joking. I don't even know how to screen cap my start up menu in 1st place :( Think I may just cut my losses actually and return the roxio kit and get my money back. Can't believe how time consuming it has been for something that's labelled as easy.

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It IS Easy ~ you should see what the 'hard' ones consist of :lol:

 

Check with the store, many will not allow open box returns...

 

If they do, great!

 

If not, we can pursue this!

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