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Run & Fail Problem



I am having a combination of the above problems, I'm hoping someone can help.


I installed it with no trouble and proceeded to use it for a week with little trouble. The only problem I had encountered was that every time I closed it, it would report this problem:


Roxio Easy VHS to DVD has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


Yesterday, I used it all morning with no trouble, shut down the program. When I started using it again in the afternoon, it would not open at all, reporting the same problem above. I check my windows update center and updated it, uninstalled and reinstalled after several attempts to get it going. After that I read some forums and tried several solutions, including this one, which I followed exactly: http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=


It is still not working but Sound Editor is just fine. I know it can work on my computer, because it already has and I have no idea why it stopped. Any help you could give would be great.



Windows Vista Home Premium

Service Pack 2

Dell Inspiron 518

Intel Core 2 Due E&200 @ 2.53 GHz

3.00GB Ram


4.1 Windows Experience Index

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10 answers to this question

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If it installs - runs - and then fails, it is something on your PC that is killing it :huh:


Most likely it will be a Registry Cleaner... They are self-important programs that do nothing other than wreck existing programs... ;)



thank you - that definitely helps. i just don't know how to solve it. i looked up registry cleaners re: run and fails on roxio's support here: http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000064GN&PARAMS=


and they post the same solution that i tried as listed above. Here's that link again. http://kb.roxio.com/search.aspx?URL=/content/000127CR


if i've tried the posted solution and it's not working, then are there other things i could do?


thanks again for the original reply. :)

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Hello again,


No luck. :(


I followed Post #5 and looked up how to remove registry cleaners. I could not find one in control panel - programs, nor could i pick it up by running a malware scan. I used this post (http://www.liutilities.com/how-to/remove-registry-cleaner/) and got to step 4 where I couldn't find reg cleaners they listed or the file.


I'm afraid to get deeper into the registry manually even with a back up because the havoc I may cause but I know it's the computer. Am I reaching the end of possibilities?

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I'm sorry, you must have misunderstood my last post. At the end of post five with the PREP steps, you also mention a registry cleaner could have caused the problem and that one would have to get rid of it. So I did EXACTLY what post #5 said. I followed the prep steps exactly and then tried to remove any possible registry cleaners. I could not succeed in either solution. I was not trying to use a registry cleaner, I was trying to get rid of one because PREP STEPS did not work.

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Possible registry cleaner applications:


1) System Mechanic or any other similar computer tune up utilities. Do you have one of these?

2) A stand alone registry cleaner Since you not sure what they are, I doubt if you have one. Some registry cleaners.

3) An anti-virus program with built in registry cleaner. These are hidden in the guts of the anti-virus program but they can be turned off. This MAY be included in the McAfee anti-virus program. or somethign like Norton 360 ( a bad offender).

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thanks everyone. it's still not working. i am following all your suggestions exactly, but it still won't run. i am going to just leave it for now and figure out some other solution outside of the software. i appreciate all your help.

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