Run & Fail Problem

[lkats]

I am having a combination of the above problems, I'm hoping someone can help.

 

I installed it with no trouble and proceeded to use it for a week with little trouble. The only problem I had encountered was that every time I closed it, it would report this problem:

 

Roxio Easy VHS to DVD has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

Yesterday, I used it all morning with no trouble, shut down the program. When I started using it again in the afternoon, it would not open at all, reporting the same problem above. I check my windows update center and updated it, uninstalled and reinstalled after several attempts to get it going. After that I read some forums and tried several solutions, including this one, which I followed exactly: http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=

 

It is still not working but Sound Editor is just fine. I know it can work on my computer, because it already has and I have no idea why it stopped. Any help you could give would be great.

 

System:

Windows Vista Home Premium

Service Pack 2

Dell Inspiron 518

Intel Core 2 Due E&200 @ 2.53 GHz

3.00GB Ram

32-bit

4.1 Windows Experience Index

[Jim_Hardin]

If it installs - runs - and then fails, it is something on your PC that is killing it

 

Most likely it will be a Registry Cleaner... They are self-important programs that do nothing other than wreck existing programs...

[lkats]

If it installs - runs - and then fails, it is something on your PC that is killing it

 

Most likely it will be a Registry Cleaner... They are self-important programs that do nothing other than wreck existing programs...

 

 

thank you - that definitely helps. i just don't know how to solve it. i looked up registry cleaners re: run and fails on roxio's support here: http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000064GN&PARAMS=

 

and they post the same solution that i tried as listed above. Here's that link again. http://kb.roxio.com/search.aspx?URL=/content/000127CR

 

if i've tried the posted solution and it's not working, then are there other things i could do?

 

thanks again for the original reply.

[Jim_Hardin]

A simliar solution would be the one in Post #5 of THIS Topic.

 

Just substitute your V2D Software Suite for the 2012 Suite he has

 

Give that a try and let us know how you make out.

[lkats]

Hello again,

 

No luck.

 

I followed Post #5 and looked up how to remove registry cleaners. I could not find one in control panel - programs, nor could i pick it up by running a malware scan. I used this post (http://www.liutilities.com/how-to/remove-registry-cleaner/) and got to step 4 where I couldn't find reg cleaners they listed or the file.

 

I'm afraid to get deeper into the registry manually even with a back up because the havoc I may cause but I know it's the computer. Am I reaching the end of possibilities?

[Jim_Hardin]

Who suggested a Reg Cleaner???

 

EVERYONE here recommends AGAINST it!

 

Prep Steps - Repair

 

Stay out of your Registry unless you like losing everything you have

[lkats]

I'm sorry, you must have misunderstood my last post. At the end of post five with the PREP steps, you also mention a registry cleaner could have caused the problem and that one would have to get rid of it. So I did EXACTLY what post #5 said. I followed the prep steps exactly and then tried to remove any possible registry cleaners. I could not succeed in either solution. I was not trying to use a registry cleaner, I was trying to get rid of one because PREP STEPS did not work.

[Jim_Hardin]

GOT IT

[sknis]

Possible registry cleaner applications:

 

1) System Mechanic or any other similar computer tune up utilities. Do you have one of these?

2) A stand alone registry cleaner Since you not sure what they are, I doubt if you have one. Some registry cleaners.

3) An anti-virus program with built in registry cleaner. These are hidden in the guts of the anti-virus program but they can be turned off. This MAY be included in the McAfee anti-virus program. or somethign like Norton 360 ( a bad offender).

[lkats]

thanks everyone. it's still not working. i am following all your suggestions exactly, but it still won't run. i am going to just leave it for now and figure out some other solution outside of the software. i appreciate all your help.

[Jim_Hardin]

Of course we have been assuming that you are running a Vista/Win7 Certified version...

 

Can you confirm this. Since it won't start, a good way is by looking at the disc:

 

Do your have any other Roxio Software installed on your PC?