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New Installation Problems


djazzman2010
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I have installed VHS to DVD software, my vista says it was installed correctly. When I open it, the system brings up a window with three bars and a roxio with an x, no prompts or anything. What do I do to get this program to work?

 

Post a jpg screen capture of that please?

 

Attachments Posting A Picture/screen Cap On Roxio.

 

http://forums.support.roxio.com/topic/74120-posting-a-picturescreen-cap-on-roxio/

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I thnk it is that blank registration screen issue again. Did we ever find a definitive answer for it?

 

I can't find those other posts. I hope the Op is connected to the internet and has tried more than once.

Edited by sknis
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Here it is, I am losing money and a customer because of this, I knew I shouldn't have invested in Roxio, they just don't have the time to be bothered with customers. There is nothing more frustrating than a lousy technical support for software that isn't plug and play.

 

IMG_1103.jpg

Edited by djazzman2010
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Here it is, I am losing money and a customer because of this, I knew I shouldn't have invested in Roxio, they just don't have the time to be bothered with customers. There is nothing more frustrating than a lousy technical support for software that isn't plug and play.

 

IMG_1103.jpg

 

 

That looks like the registration screen Sknis thought it was.

 

First follow this 'Preparing your computer for installing Roxio products'

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN

 

Put your installation disc in a drive and when repair is offered run it.

 

If that doesn't cure it post back.

 

post-97-073360800 1329077951.jpg

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Last time I saw this problem I got the following advice from a very wise Man who is now lost to the Dark Side [Macs] :ninja:

 

That screen is rendered partially with IE if I recall...

 

As for registration, take a look in the registry at:

HKEY_CURRENT_USER\Software\Sonic\Registration\{89A15676-78AE-4D51-BF5B-DEE3E0D46C94} (or similar)

 

Do you see a registry key with a similar ID? If so is there a REG_DWORD entry called "ShowRegistration"? Change the value to 0, close the registry and try launching Creator.

 

The edit worked perfectly on the machine with the problem. Pat thought the problem might be connected with IE or a firewall blocking scripting/javascript or other code

 

 

Regards,

Brendon

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Nothing has worked so far, two days now. I cannot find the registry entry to change it. It does look as if it gets stuck on the registration page. i have uninstalled it twice and reloaded it but still the same thing, I am using firefox. I am getting pretty dang tier of this.

Only Firefox? Did you look at the system requirements?

 

They call for:

 

Windows Media Player 10, 11 or 12

Internet Explorer® 7, 8 or 9

 

If that doesn't work, use the free Revo Uninstaller to completely remove the program from your computer and reinstall with your anti-virus and skype OFF.

Edited by sknis
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Only Firefox? Did you look at the system requirements?

 

They call for:

 

Windows Media Player 10, 11 or 12

Internet Explorer® 7, 8 or 9

 

If that doesn't work, use the free Revo Uninstaller to completely remove the program from your computer and reinstall with your anti-virus and skype OFF.

 

 

The OP said "I am using firefox" nothing about uninstalling IE!

 

In Vista one would have to do a custom install using nLite or a similar product not to install IE.

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OK here is the fix that worked, just in case this ever happens to anyone else.

 

1. Click on "Windows or Start" button

2. Enter "regedit" on the search box

3. Click on 'HKEY_current user' > sofware > microsoft > windows >current version> internet settings > zones

You should see folders labeled 0, 1,2,3,4, if there is a folder above the 0 folder, delete it!

4. Once done, navigate to HKEY_local machine> sofware > microsoft > windows >current version> internet settings > zones

You should see folders labeled 0, 1,2,3,4, if there is a folder above the 0 folder, delete it!

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Okay Everyone,

 

If you look at post #17 which is now displayed at the #2 position for some unknown reason, the problem is solved.

 

As Pat said, the problem was "connected with IE or a firewall blocking scripting/javascript or other code". In this case a setting in I.E. was doing the harm.

Remember Pat said that IE was used to render the registration screen?

 

Pat's solution was to disable display of the Registration screen, but this solution changed the setting in IE instead.

 

-This problem could not have been solved by a clean reinstall, and has nothing to do with Skype.

 

djazzman, this is a nice solution. Where did it come from, please?

 

Regards,

Brendon

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Okay Everyone,

 

If you look at post #17 which is now displayed at the #2 position for some unknown reason, the problem is solved.

 

As Pat said, the problem was "connected with IE or a firewall blocking scripting/javascript or other code". In this case a setting in I.E. was doing the harm.

Remember Pat said that IE was used to render the registration screen?

 

Pat's solution was to disable display of the Registration screen, but this solution changed the setting in IE instead.

 

-This problem could not have been solved by a clean reinstall, and has nothing to do with Skype.

 

djazzman, this is a nice solution. Where did it come from, please?

 

Regards,

Brendon

 

This came from Roxio tech support, here is the result of their help, I hope you like, it is for a music video I am producing. Good news after all. Also, I had problems with the audio but after I thought about it, the svideo cable was only working for the video, I had to connect a separate cable for the audio.

 

http://www.youtube.com/watch?v=VoocANKjIgY&feature=youtube_gdata

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Thank you for the information. I'm glad Tech Support came through.

 

Thanks also for the link. I enjoyed the video.

 

That thing with audio and S-Video is a "trap for young players" and quite a few get caught by it - once [grin].

 

Stay well and happy,

Brendon

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